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January 2024 by Tony Parker
Definitely need to retrain all the staff at the Pollo Tropical on Commercial and Pine Island in Tamarac. Bad service, poor food quality (Burnt or raw bloody chicken ). Gloves are on but still touching non food items like their ear pods in there ear, itching face or going to cash register to take orders then go back to food. Picking stuff off floor with gloves. Or they just don’t have gloves . If customers is handed wrong food and has already opened container to look and inspect it, it is taken and given to another order. Wait over 30-40 after online order is supposed to be ready. So I always have plenty of time to observe what is happening. Always out of sauces. Throws food into bag upside down/side ways. I could go on and on. Someone is going to get sick eating there if not careful.
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January 2024 by Ilida Pena
We go to your store on E. Hallandale Beach Blvd frequently. There isn't a time that the orders are correct. Today being no different. Please hire employee's that pay attention or train better. We usually have over 4 orders and it's hard to look at all of them while in drive-thru
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December 2023 by Taylor Flip
I am a doordash catering driver. I have done many catering orders for this company and none of them had a tip attached. I contacted the corporate office to get them to provide a receipt of the order (as they’re legally required to do) the supervisor told me to contact doordash. When I explained the contract agreement with pollo tropical and doordash that Pollo is contractually required to provide a receipt to the drivers because doordash cannot see the tip amount on their end the supervisor hung up on me. I also noticed a review from a few years back (with 5 thumbs up from other drivers) stating they have never received their tip for the catering orders done as well. This means Pollo has been illegally been doing business with doordash for 5+ years, keeping the drivers catering tips, and somehow flying under the radar. How much longer are we as drivers going to allow Pollo Tropical Corporate to keep our $20-100+ tips that should be in our pockets?Pollo Tropical, I have contacted the attorney general about this matter. You will compensate all of the drivers for their lost tips, and then some. See you in court. 12/07/2023.
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December 2023 by Lyndon Smith
I made a purchase at the store at 1819 Federal Highway in Fort Lauderdale on Monday November 20 at 11.30 am.The cost of $10.26 was charged to my card. The same time an additional $12.28 was charged which I know nothing about.I went back to the store and had to deal with a very RUDE manager who refused to refund my money.A Gracie Hernandez from the head office called to apologize. She requested my card details and said I will be refunded. She has now stopped answering her phone and all my messages are being ignored.
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November 2023 by Jashey Richardson
Store 10005 is horrible! They always close early due to short staff n they are very rude. Associate Elijah slammed the window in my face last night n the manager Jenny never came to the window to assist I don't even think she was there to be honest.
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October 2023 by Ivan Carrasquillo
I went to the Pollo tropical and Buenaventura lakes Kissimmee on Osceola parkway. Wow! Couldn't believe it. Avocado wasn't even sliced like the picture. They put the sauce on top of it. I took the sauce off the avocado and the avocado was rotten. The drive-thru lady needs severe training can't even communicate proper with the customers. While I was at the window customer that was in front of me came back to get bread that they did not give them. I ordered the sandwich for my father and look like it was 2 hours old. Horrible horrible horrible. This place should be shut down
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September 2023 by Michele Liebman
I spoke to Natalia in customer service today. She was amazing!! She helped me with my concerns and explained everything in a calm sweet way!!! The world should have more kind sweet people like her!!!
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September 2023 by Cordelia Currie
I ordered food at store number 10019,, and Jessie Gelin, waited on me she was knowledgeable about handling funds and fixed my dilemma she is a great asset to Pollo Tropical, her greatest quality is her work ethics and hospitality.
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September 2023 by carmen perez
worse customer service skills and delivers are always missing have of the orders and no silver ware at all never will go or order on line again
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August 2023 by Debbie Kerr
Went to store located 50 University Dr. Plantation Fl 7/20 at 4:45 pm and was informed that the store was completely out of pork. Seriously!!!AND was told no sauce….One item was supposed to be white rice, chicken and black beans. Please look at the picture and try not to strain your eyes looking for it.Guy behind the counter had lack of pants on as they were hanging almost below his buttock.This place is a disgrace and will NEVER go there and will warn others from going there.Would NOT let me post without at least one starWish I could give a negative stars!!!!
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June 2023 by Karin Stahl
TropiChop was extremely small and did not represent what was advertised. Rice was extremely stiff and undercooked. They had run out of soda.
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June 2023 by stewart bernstein
I've been to Pollo Tropical on Northwest 31st Avenue and Commercial Boulevard and they're always out of sauce that I want Plus one of the five-dollar bills I gave her had a tear in it the bill was fine but she handed it back to me in a nasty Manner and said no good. Very rude and your price is going up five bucks in the last several months this is not the way to treat customers and I'm in the restaurant business
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June 2023 by lori lombardi
HorribleWent to pick up 6 mojo pork and they did not have any pork !!!!!!!!
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June 2023 by Theriessa Sterling
Went to your location on weston road, weston,fl....i believe your staff took 1 look at my family and decided to be racist towards our nationality ....i order 1/4 dark chicken and brown rice...the staff there gave me burnt rice for all my meals....i personally love pollo tropical but with this disrespect i will not be going there anymore....
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May 2023 by Patch it up N go
Please make me understand how is it that your name your brand is called Pollo Tropical. But at 6:25 you have no chicken the location is in Miami Florida the Miami Lakes area. Explain that that's your model Pollo wishes chicken and at this and you have no chicken that's funny and crazy I can't believe it and it's not the first time that that has happened in that location that's all I got for you . Can I come back later no we ran out of chicken that's incredible . They are out for the day probably tomorrow too no come back later no we out LOL I didn't want to put not even one star. But if I don't click one at least it won't let me send a post you don't deserve not even one star
