-
February 2024 by Louis K.
Great service from Asian at PetSmart and Jase.the AGM always great service. Never ever seen someone that shows the level of incompetence From your General Manager "KIMBERLY" always rude disrespectful, and treat Regular Guests as trash, worst she like to argue I Have over 259 Goggle mentions in. Hospitality, and never in my life see a dysfunctional store needs help. More then ever. The staff lack knowledge on common sense areas. Replace "Kimberly" with her menopause self please years ago I had amazing service now not sure and who take care of me is respectfuly to say replace someone that has professionalism, and common sense. "Kimberly". Ps I can do way better then what your doing just a mean old lady not educated or hired educated in basic needs in retail and Kimberly GM take a class on customer service.
-
January 2024 by Louis Kropke
Great service from Jase, who has some knowledge about fish it was also fun to share information tips about fish. Most recommended spot
-
January 2024 by Rivers A.
Jese is the man! Extremely helpful and happy to show us all the lizards. Even went out of his way to carry the 20 gallon tank to my car for me.
-
December 2023 by manuel hidalgo
I was in the store and there was no one who could help me buy fish, there being 4 or 5 workers, I asked for help and they told me that the person in charge of selling fish was not there, I think I was not well served by the store staff, thank you
-
September 2023 by Camila O.
Purchased the wrong food for my dog. Could not get a refund, regardless if purchase was less than 15 days ago, without signing up for their rewards program. Took an extra 20 minutes, for no reason. Do not support this business.
-
September 2023 by RayvenPersephone
Employees were friendly, helpful & knowledgeable on assisting me with my purchase. Thanks so much!
-
July 2023 by Brandon Haber
Great store with plenty of inventory! Staff is always nice and helpful as well.
-
June 2023 by CosmicDivine
This pet supermarket is so great! The employees are amazing and an employee named Jessica was so kind, attentive and my boyfriend and I were very happy with the service. Thank you!
-
June 2023 by Pablo Alonso
Great customer service was created hello and assisted with my dog food
-
June 2023 by ASH ACEBO
I went to this location to buy a mouse and look at the reptiles and these animals had a lack of proper food and water and were in unsanitary conditions. One of the mice in the bins were dead. These animals rely on these people to provide them with food, water, and attention, which they are not providing. It is so important to take care of the animals in pet stores. And there is a high amount of animal neglect in pet stores everywhere. Many pet stores put profits over the well being of the animals they sell and this store is one of them. As customers we have the ability to demand better treatment of animals in stores by choosing to shop at stores that prioritize animals well being and by reporting any instances of neglect or abuse.
-
June 2023 by Savannah Martinez
Great customer service! Stopped into this location to pick up some dog food because my dog has become so picky and doesn’t like dry kibble. Jessica was so welcoming and informative on the different brands of dog food and recommended a few brands for us to try. You really aren’t greeted with customer service here in Miami but I was pleasantly surprised! Me and xena will definitely shop at this location again.
-
June 2023 by Phillip Maas
I just want to share a story about Mari Soria. I was in the store to get information only about fish and dog food. Quite frankly I have never been treated as well as I was by her. She was AMAZING!!! Her customer service was off the chart. Quite frankly, I am not sure why she is working in a store. SHE SHOULD BE TRAINING ALL of your associates. I frequent your brand and have never been treated so well. She was pleasant, professional and courteous. Kudos for finding her. GOOD LUCK keeping her. Huge plus on her multi tasking capabilities. Mari Soria ROCKS!!!!
-
June 2023 by Amaya R.
The woman at the front register was very kind and helpful! She made sure she greeted every customer that walked in and even got me to sign up for their rewards program! She was very knowledgeable about the products and honestly made my day with her positivity. Great customer service ! And a variety of pet products !
-
May 2023 by Joselyn Herrera
Wow my experience here was 10/10 the manager (Kimberly) was truly the best. She gave me tips on snacks & food for my kitty & was extremely sweet. She helped me and another client at the same time. I was truly impressed at her level of customer service. Thank you for being a sweetheart, made my experience great.
-
April 2023 by Gailen David
The staff at this Pet Supermarket are AMAZING. They've helped us with things we needed for our Yorkies and today they got us everything for our unexpected bunny adoption! We couldn't do it without them.
