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October 2024 by Steve M
THIS PLACE IS A SCAM!!!! DO NOT BUY ONLINE FROM THEM!
Purchased a hood from partsmax, freight company dropped it in the driveway and would not wait for me to open and inspect it. It was poorly packaged, box has some signs of possible damage, so driver wrote on his copy of the BOL "subject to inspection". Said he had a lot of stops to make and couldn't wait. I got everything unpackaged and the hood was severely dented in several spots. Called Partsmax to file a claim and if it's an online order, the person you're talking to will say they can't help you, you have to email their sales team. If they transfer you, it goes to an automated message saying they no longer take phone calls.
Took 3 days to get a response from the pics I sent of the damage and asking for a replacement and their reply said I was supposed to refuse delivery, they can't refund or replace my item, I'm basically screwed. Their return policy on the website for items shipped says to note any damage to the driver and contact their warehouse. I did both, driver made a note, emailed sales with pics of the damage. Again, I explained this on the phone with someone and they said sorry, we can't help with internet orders. Let me transfer you to someone, then you get the automated message. This place is a SCAM! Nowhere does it tell you to refuse delivery and in my case, wasn't an option anyway according to the driver from R&L carrier. No manager will talk or call me back. Zero communication, zero customer service, take your money and run. Maybe if you buy in person at their warehouse, it's good, but online, don't make the mistake I did. They put in their email response to me that I should try to make a claim with the freight company myself. WTH! These people don't care, read other reviews, it's always twisted around to be the costumers fault.
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October 2024 by Ivan Mora
Great. Full efficient
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October 2024 by David Sanchez
Quick and easy
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October 2024 by Rumba Records
We bought a hood for a Ford transit 250, 2015 and after we painted we realized that the part they are selling is 10 millimeters smaller than the original one, so, our ford transit looks like a garbage
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October 2024 by La Apetebbi
The best attention from Mike, excellent customer service, thank you ?
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October 2024 by Luis Silva
Very bad experience, they won’t return your money even if they gave you a mistaken part. Very shady policies that don’t really know if they’re legal and very rude cashiers and staff.
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October 2024 by Marie Alcie-Pierre
I drove from West palm beach took me 1 hour & 22minutes I got there at 5:06pm a young guy answered the door saying they were closed I told him I drove all that way he was nonchalant did not care at all, I went back the next day to pick up the part I needed & the guy at the counter giving the part was so pleasant helped me to the car he told me there were people there until 6pm. But it’s fine I wasn’t the one that ordered this part but as for me I will never go back there or refer anyone there.
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September 2024 by Wyatt Brian
Mainly deal with them online. Had to call about an inquiry and had a rude person over the phone. I like the online portion, but the man over the phone had such a disgusting attitude.
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September 2024 by Lisandra Magaña Berrio
Excellent service
Francis from the sales department is the best, explains everything in detail.
Yasiel for delivery is the best and super professional
I appreciate the services ?✨
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September 2024 by Kendra Girdler
I wish I could have given it zero stars but that was not possible. This company stole $600 from me. I refused a part on delivery and returned it to sender and they charged me a 100% restocking fee. I am an elderly woman who knows nothing about fixing cars I'm flying by the seat of my pants trying to get this done as cheaply as possible and these idiots decide to steal $600 from me. Do you think this man lost any sleep because I can't afford to eat for the rest of the month absolutely not.
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August 2024 by Jonas Soto
Terrible service at checkout, I won't go back to that place just because of the cashiers.
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August 2024 by Marlon Alfonso
Excellent prices but management who is the people responsible to send the pay pal link to pay ? They never send it last week i had to call 3 times for an order and they never sent the email to pay. Please take attention to this you are losing money
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August 2024 by Ronaldo Vivas
Terrible customer service, I bought a hood which came with defects and I went on the 3rd business day to change it and they told me that they couldn't, they could give me another one for half the price. When the duty is to change it
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July 2024 by David Pena
Wait for parts is too long
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July 2024 by Michael Herrera
They had my parts for my f350 dually at a reasonable price
