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November 2023 by deborah aguirre
The best experience. I has a complicated packing problem and Ricardo knew exactly how do it. You can tell they have a lot of experience. Definitely come to this location
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November 2023 by Michelle Palau
Maria and Ricardo provided excellent service and the pricing was better than expected! They were true to their word and delivered our materials early. Very pleased and will definitely be returning!
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November 2023 by Miriam Simon
Great service , very friendly and patient. Would recommend and come back!
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July 2023 by Tom Landress
They are some of the most helpful and friendliest individuals. I was able to conduct business quickly at a competitive price.
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May 2023 by Lisa Sloat
PakMail at 5794 Bird Rd, Miami is terrific! I love the owners, Maria and Ricardo. The personalized service they offer is excellent. They both have gone above and beyond any expectations I had for service. And, if there is ever a problem with UPS, FedEX etc, from experience I know that they are going the extra mile to ensure that the problem is resolved. Knowing that the owners are always present and responsible for items I ship gives me a comfort level that can't be beat!
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May 2023 by Andy Aguilar
Terrible customer service. Please avoid this place. I experienced the most unprofessional and worst customer service ever during my last visit to Pak Mail. I was trying to complete a Florida Notary Jurat, which is required in Florida since 2020 and the notary refused to do it showing a total lack of knowledge about Florida Notary Law. I looked up the law online and showed it them, but they still refused to complete the Florida Jurat/Acknowledgment form which was required. I asked for a refund since they were not willing to complete the Florida Jurat and all I had was an incomplete notarized document, but they refused and offered to cross out the notarized documents instead. I was in disbelief observing such ignorance and disrespect. I walked away and let them keep the money to avoid escalation. I will be submitting a Florida Notary Complaint with the Executive Office of the Gorvernor Notary Section thus their actions do not go unnoticed. Stay away from this place, I lost $20 but you can save the time and inconvenience.If you need a document notarized please avoid this place. They showed me a profound ignorance about Florida Notary Law. I will take this opportunity to share with them the following information that way they do no feel someone is trying to commit fraud when asking for a Jurat/Acknowledgment form.“The Florida jurat is a notarial certificate completed by a notary public upon the oath or affirmation of an individual confirming the accuracy of an affidavit. The certificate states that the person appeared before the notary public and swore to (or affirmed) the truthfulness of facts stated in the affidavit. Apart from administering the oath or affirmation, the notary’s duties include confirming the identity of the individual and witnessing the signature. With the affidavit signed and sworn to (or affirmed), the notary may execute the jurat to notarize the affidavit.”
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July 2022 by Mary R.
Very good customer service and friendly staff working at this location for many years. Many choices of carriers in one stop convenient location, specially useful now with this todays crazy gas prices. They also do notarizations, rent private mailboxes and sell the best candles.
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June 2022 by Eric V.
I hired Pakmail Miami to pick-up, pack and ship to me, fully insured, my auction purchases which consisted of multiple breakable items. Despite my request for a receipt I never received one. Almost half the items arrived broken and I IMMEDIATELY contacted Maria and Ricardo the owners, and was assured by them that UPS would be in touch with me. They never claimed at the time I contacted them that I had not requested full coverage. I regularly purchase items at auction and always purchase full coverage for my cost of the items. Many, many weeks went by without a word from UPS or Pakmail Miami and I contacted Maria and Ricardo again to inform that no one from UPS had contacted me (entirely on my own initiative I had sent a complete photographic record of the damages) They emailed me claiming FOR THE VERY FIRST TIME that I had only been covered by insurance for the minimum amount of $100, claiming falsely that I had wanted to save money on insurance and also that too much time had passed and UPS would not consider any claim. ***I NEVER RECEIVED ANY COMPENSATION THAT I WAS ENTITLED TO AS A RESULT OF WHAT I CONSIDER BLANTANT NEGLIGENCE ON THE PART OF PAKMAIL MIAMI. ***IT IS ALSO MY OPINION, if that isn't clear, THAT THE OWNERS OF PAKMAIL MIAMI ARE UNTRUSTWORTHY! ***All supporting emails are available for review.
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June 2022 by ERIC J VILLA
I hired Pakmail Miami to pick-up, pack and ship to me, fully insured, my auction purchases which consisted of multiple breakable items. Despite my request for a receipt I never received one. Almost half the items arrived broken and I IMMEDIATELY contacted Maria and Ricardo Rodrigues, the owners, and was assured by them that UPS would be in touch with me. They never claimed at the time I contacted them that I had not requested full coverage. I regularly purchase items at auction and always purchase full coverage for my cost of the items. Many, many weeks went by without a word from UPS or Pakmail Miami and I contacted Mr. and Mrs. Rodrigues again to inform that no one from UPS had contacted me (entirely on my own initiative I had sent a complete photographic record of the damages) They emailed me claiming FOR THE VERY FIRST TIME that I had only been covered by insurance for the minimum amount of $100, claiming falsely that I had wanted to save money on insurance and also that too much time had passed and UPS would not consider any claim.***I NEVER RECEIVED ANY COMPENSATION THAT I WAS ENTITLED TO AS A RESULT OF WHAT I CONSIDER BLANTANT NEGLIGENCE ON THE PART OF PAKMAIL MIAMI.***IT IS ALSO MY OPINION, if that isn't clear, THAT THE OWNERS OF PAKMAIL MIAMI ARE UNTRUSTWORTHY!***All supporting emails are available for review.
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March 2022 by S Velazquez
Excellent service! Maria was very friendly and professsional. I visited several places looking for a new mailbox but this Pak Mail location in Bird Road has the best customer service. They also have parking available which is a big plus.
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December 2021 by Steve Perez
Dependable & Trustworthy……in my opinion, the two most important words in business today. Whether it was the time I required the service of expertly packing and shipping a small fragile item, or the time I was in need of packing and shipping a much larger order that was being sent to multiple locations, they were there guiding & helping me. They took the time to listen to my needs and helped me develop the right plan within my budget. Definitely a great experience each time I use their service.
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December 2021 by STEFAN HERIA
Mary & Ricardo have taken care of me and my business for years and go above and beyond for their customers. I now live further from this location and yet driving the extra distance to work with them is 100% worth it as I know my packages will be delivered in a timely manner and with CARE!Highly recommend them for all shipping services!AA++++
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December 2021 by Sonia Sanchez
I have been a customer for over 16 or 17 years. Excellent people and awesome customer service..our store is across the street and WE DO REQUESTS A MASK as well…..that is the best place you can find to solve your problems when you need to ship your orders and packages. Highly recommended.
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December 2021 by Maria Giesemann
I always receive the best and friendliest service at Pak Mail. They are fast and courteous, they always explain all my options and pricing and provide extra services. I use them for all my shipping needs as well as notary services. They are locally owned and definitely a neighborhood gem!
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December 2021 by Leslie Williams
I have been a customer of Pak Mail Miami for 15 years. Mary and Ricardo have always been professional and extremely helpful. They go above and beyond for their customers. Over the years, I've shipped many things overseas. Ricardo's packing skills and care in handling have never had any breakage or damage. I would highly recommend their service.
