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March 2024 by Nicole Gowkialo
This review is to express my extreme dissatisfaction with the booking process and communication practices I have experienced with your studio. My recent interactions have left me frustrated and disappointed, and I believe it is important to bring these issues to your attention.To provide context, I initially signed up for Orangetheory while planning a girls' trip to Newport Beach, California, where there happened to be a studio conveniently located across the street from our accommodation. Shortly after signing up, I was contacted by my local Orangetheory studio in Miami, where I reside. I informed them that I would be returning in two weeks and would be interested in joining a class at that time. Unfortunately, my trip to California was cut short due to personal issues, and I had to cancel my scheduled class there. Instead, I used the credit to book a class at the Design District location in Miami, as per the previous communication with the studio. The issues began when I started receiving multiple calls from different individuals at the Miami studio, which indicated a lack of organization and communication within the team. Despite this, I remained optimistic and proceeded with scheduling my class for Friday, March 29. However, on March 28, I was contacted numerous times and informed that I had a class scheduled for that day, which I did not book. Despite their error, they offered to reschedule it for the following day and asked for my preferred time. I clearly stated that I preferred a morning class, around 9 am, which is what I originally booked. I even had it marked in my calandar. Nevertheless, they booked me for an 8-something class. To make matters worse, when I checked the app the night before my scheduled class, I discovered that I was booked for both the 8 and 9 AM classes, causing unnecessary stress and confusion. During a phone call, I was informed that I was eligible for a free class for first timers. I had already paid for my class, so they said they would honor this and book an additional class for me at a later date after the one in the scheduled morning. However, upon arriving for my scheduled 9:45 AM class at 9:19 AM, I was told that I would only receive the free class if I booked a package, contradicting what was previously communicated to me. I quickly pointed this out and was then told I was being dropped from the class and I had to take my class at the downtown Miami location because it was closed to where I lived. I find this astounding because 1) I purchased this class and 2) the Design District studio had been relentlessly contacting me to join their classes after I PURCHASED my class. Ultimately, I was removed from the class by the instructor and was instructed to go downtown to work out, despite BEING AT THE DESIGN DISTRICT STUDIO at the scheduled time. This not only wasted my time but also resulted in additional transportation expenses, as I had taken an Uber to the studio.To be dropped from a class I paid for after being hounded by your studio to take my class there is insane.I urge your team to address the communication and booking issues to ensure a smoother experience for future clients.
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March 2024 by Maryna
This company lies and steals money
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March 2024 by Javier Diaz
Read this before go! This place has been consistently stealing money from their members. I cancel my membership on time validated with their team about my last day on the studio and still charging me for months. I try to talk to them but their customers service is even worst. Be careful before the steal money to you too. Better don’t go. Very Unprofessional management.
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March 2024 by German Romero
Really surprised. When Alvin was there the Gym run super smooth. Now under new management "Arthur clearly dosen't care about business. I wish companies like the orange theory cand find more people like Alvin. This new person it is very rude and he has no idea of how run a business, to big call him a "Manager" maybe a manager of arrogance. Don't waist your time in this place with people like him. So sorry for the trainers And the staff they are great.
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March 2024 by Natasha Sellick
Great service, Clean spaces, Excellent service! Shout out to Jessica for being so AWESOME!
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January 2024 by Samuel
run very well.. franchise owners are super pleasant .. great energy
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December 2023 by Romina Dorigo
This company only wants your money. I paid 2 months never went once. I called i asked to have my membership canceled and they said I have to pay another month to cancel. I am called every day for these rep to collect payment. Very interesting that they never called once while payment went thru to check up on their members but stop paying so you can see how quick they'll call.I don't recommend this studio. Also some of the trainers are super rude .
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November 2023 by Vanessa Tam
Alvin, the manager, brings such a positive experience. The team really cares about your well being by taking the time to listen to your needs and provides adjustments if you are healing from injuries. The equipment is really nice and they are creative with their special programming so you can reach your fitness goals. They also encourage a social interaction outside OTF through happy hours.
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November 2023 by Julia Saleh
I came to this gym for 6 weeks due to relocation for school. This is how an Orangetheory should be! Music was fun and loud, coaches were intense and motivating, desk staff were incredibly friendly and welcoming! :)
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October 2023 by Lily Hutchinson
Such an awesome experience! The instructors are so welcoming, encouraging and friendly.
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October 2023 by Timothy Gilbert
Amazing studio with incredible coaches! Clean, well-run, and lots of fun!
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August 2023 by Big Lou
Awesome set up. Cool neighborhood and can walk around the block and get a smoothie. Parking is $3
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August 2023 by Natasa Matosevic
The STAFF.The coaches and staff are beyond AMAZING!! Hands down the best crew one could ask for. I don’t feel like Im walking into a monotone gym but more of fun gathering with friends. They are extremely talented, knowledgeable, and attentive to each member. They offer support and are always happy to share any information that will help members improve and reach their goals. The energy and positivity they emit gets you out of any negative mindset you may have had before walking through the OTF door. BIG shoutout to Timberly, Alvin, Ingrid, Joey and Michael at Design District OTF! Keep inspiring us to be the best versions of ourselves!
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March 2023 by Angel Blair
Orangetheory actually made working out fun and made feel like I was a part of the team! I have to commend Alvin for recommending and encouraging me to give Orangetheory a try. He made me feel as if I could do it and gave me the extra push that I needed to believe that I could also. His warm nature, friendliness, knowledge, and love for fitness was truly inspiring and downright contagious! I will never forget how the lightbulb went off in my mind when he described my personal goals and how Orangetheory could help me meet and even exceed them, if I believed enough to take the first step towards them. I’m so happy that I did! My life is forever changed because of it. Go see Alvin and thank me later!!
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March 2023 by Tatiana Ouellette
My favorite happy place to be!Alvin ! Mary! Joey ! Timberly !Love love loveThank you for everything YOU ARE
