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August 2023 by Meraki Greek Bistro
Oceanbank has been a great neighbor and ally to us since we opened in 2016. We've had a long standing relationship with this specific branch. And I can't stay we haven't had "disagreement" or "moments' over the years. But after tinkering with other banks (national and local) and moving funds around, we're very comfortable with OB and specifically the Downtown Branch. Laura has stuck around loyally in the area and she recognizes us as well as many other neighboring business owners, by name and by face. Doug & David have become a great addition to this bank the last couple of years and they have helped our relationship flourish. And lately we've been dealing with Jose Almedo, who has been super professional, efficient, and prompt on all business matters. I've been traveling for a few weeks and I've had non stop communication about various issues and all resolved promptly! With other banks (and even with OB) those would be issues that would require us running around for a couple of days to resolve.Highly recommended by one small business owner to the rest.
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August 2023 by Rodrigo Poblete
Excellent bank, I have it in my company since 2016 and if I have a problem, the executives solve it immediately. Thanks to José Almedo and Graciela
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August 2023 by Escarlata Espacio de Arte
Very satisfied with our business account at Ocean Bank. Anyone who has had experiences in other corporate banks will know how to appreciate the special personalized attention at the Ocean.A special gratitude to our account officer Jose Almedo, as they have already done in other reviews.Highly recommended.
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August 2023 by Angel Blanco
I’ve been a client of Ocean bank for many, many years. Great customer service from Jose Almedo!
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September 2022 by UNIVERSALJEWELERS INC
We have been a customer for over 20 years.Everyone has always been very professional and extremely helpfulI highly recommend this bank
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September 2022 by Irien Castellanos
(Translated by Google) I am totally disappointed with this bank, I have been with it for about 15 years and I have never had any problem with my old representative Graciela Temes was always there to help and now I need help with a minor problem I have spent almost three weeks locating my current representative Douglas Halliday, I have sent him emails, text messages, I have called the bank and he is never, that is, he is never available, I think that a representative should always be attentive to what his client needs, I am disappointed.(Original)Estoy totalmente decepcionado con este banco llevo como 15 años más o menos en el y nunca había tenido ningún problema con mi antigua representante Graciela Temes siempre estaba allí para ayudar y ahora necesito que me ayuden en un problema mínimo he estado durante casi tres semanas localizando a mi actual representante Douglas Halliday , le he mandado email , mensajes de textos he llamado al banco y nunca está es decir nunca está disponible , creo que un representante debe estar siempre atento a lo que su cliente necesite, estoy decepcionada .
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March 2022 by Carlos I
My father used to have an account with Ocean Bank since the late 80’s and I am happy to continue banking with Ocean Bank going now on 30+ years. The personalized service you get is unmatched by any of the other banks in town!
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March 2022 by Luis Alvarez
I switched from Bank Of America to Ocean Bank, and I could not be happier with the service and professionalism they have provided. Thank you Javier for all your support and to the Ocean Bank team for all your help in this growth.
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March 2022 by Juliana Gonzalez
I enjoyed working with Javier Perez in obtaining a loan for a project in my HOA. Javier made the process easy and simple and that's exactly what I was looking for.
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March 2022 by Jose Macedo
Great service. Like banks used to be
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February 2022 by Ana Bencomo
Javier Perez is truly amazing. He goes over and beyond to make sure all my questions are answered. Making my banking experience a great one.
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August 2021 by Luz Torres
I love all the employees here except Laura she’s rude and has a problem with everyone I’m so surprised she still works there. She always has an attitude and does what she feels like it. Your bank is supposed to feel safe and there supposed to be some kind of trust between your bank and yourself and with Laura is like your a stranger. She’s very rude everyone is always complaining about her service yet she still gives you her poor service !
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November 2020 by Avi Thomas
Horrible customer service. Only one teller, she waiting to get a phone call about the customer in front of me, other workers in the branch not willing to step in and help me with a simple deposit. Been 30 minutes now in line. The one teller who is working, has her mask off her nose and mouth on her chin and is couching constantly. No wonder people don’t like banking here.
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January 2020 by Armanaé Martinez
Aside from a couple of employees, the customer service at this downtown Miami branch leaves a lot to be desired.
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December 2019 by edwale minbar
The customer service at this branch is the worst. They do not respect the customer. Their sign says that they closed at 4: 30 pm but the cuban lady that seats near the entrance start closing at 4 pm .arguing that she needs to start closing early. Besides the Hindu lady that is very nice everyone else need to find another profession. We are closing our accounts because we are tired of the customer service and their atms never working.
