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November 2023 by Marlon Atencio
I was a T-Mobile customer for several years, I financed a phone with them, I paid it in full and sent it to Venezuela, the phone is locked and there is no way to unlock it, the only solution they give me is to return the phone to the USA and be with them 40 more days to unlock the phone that I paid in full!! Very bad service not recommended
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July 2023 by Julius “Jay”
Very helpful employees.
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November 2021 by Damaris Díaz
Mikenson was helpful, patient, and professional. The service he provides is appreciated.
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November 2021 by Denis M. Davila
Always a fast and great customer service
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October 2021 by David Kruger
Edenson, was very helpful and set up everything for me. Thanks much appreciated!
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October 2021 by Maxime Brutus
Edenton was so great to me for now on this where I pay my bills 5 star
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September 2021 by Mo JoJo
Edeson is the man Go to him for your metro pcs questions
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August 2021 by Zuleika Hiraldo
They are a bunch of liars. They sold me an extension cord to charge my phone and told me that I could change it anytime as long as it was at the same place. I went there and as soon as I walked in to exchange it the guy was that it was a the same place. I went there twice. First time, I returned because it was telling me that it wasn't the right extension cord for my phone. The guy insisted that it was. The cord stopped working completely. I attempted to return it, the guy wouldn't not refunded or exchanged it because it was passed 14 days
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July 2021 by Kathy
They are a bunch of liars. They sold me an extension cord to charge my phone and told me that I could change it anytime as long as it was at the same place. I went there and as soon as I walked in to exchange it the guy was that it was a the same place. I went there twice. First time, I returned because it was telling me that it wasn't the right extension cord for my phone. The guy insisted that it was. The cord stopped working completely. I attempted to return it, the guy wouldn't not refunded or exchanged it because it was passed 14 days
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May 2021 by Richie Castro
The girl working couldnt give me a price. She first said the phone would be free and i have to pay $21.99 for "activation" and $11 for a SIM card even though the phones come with SIM cards and that its recommended i get the 50 or 60 plan. When i told her ok i want the 50 even though i know you can get the 40. Shes like no you have to get the 60 and even if you get the 50 with taxes it comes out to the exact same price as the $60 plan. So i ask her to elaborate on how a plan with a $10 difference comes to the same price and she got irrate. Basically couldnt come up with a lie fast enough on why they are forcing the $60 plan.
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August 2020 by George Andrews
Bought phone yesterday, brought back next day as employer said I need an Apple phone not android, I've been a customer for 7 years, manager said no refund or exchange if you are an existing customer!!! Only to new customers!!!@
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June 2020 by Manes LaFrance
Andy provided me with the best customer service!! I usually go to the store near my home, I think I found a new location! The place was clean, he was professional, and courteous. Thank you MetroPcs for hiring a great young man! I’ll definitely be back again!
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June 2020 by Medinor Charles
Best customer service on biscayne come look for Andi
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June 2020 by Marielle Sylvestre
Excellent customer service
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May 2020 by andi montero
This store hands down has the best customer Service Any time you walk in there search for the manager he speaks english/Spanish also search for Bevon he will attend to all your needs. Also very multicultural They also have Creole speakers in that store and they are open 7 days a week
