-
September 2023 by Juanu Haedo
Watch out for "cheap" phones with gifts.They will scam you
-
September 2023 by Sebastian Vazquez
Don't enter this place, is a complete scam
-
August 2023 by Michael Carabeo-Solis (Mike or Mikey)
I bought a mobile hotspot in March of this year. Within a couple of months it stopped working and I had to pay $28 to get a refurbished one which took one week to receive from the store. Last Thursday, 8/10 I took the third one back to the store because of the same reason. I was told to pay another $28 and that it would take four days... It's now been 8 days and nothing! I can even reach the store by phone! So I contacted Metro PCS directly and they fixed the problem within minutes! I'll be going back to the store and demand a refund for those $28 they charged me for doing nothing whatsoever!!! I recommend you go to another Metro PCS, not the one located at 1365 NE 163 Street in North Miami Beach!!!
-
August 2023 by Anaira Delgado
Nobody speaks Spanish and there were one misunderstanding about phones and when I come back sane day I bought it in the afternoon; they say they couldn't change cause no changing policy
-
July 2023 by TMark-Popping
Don’t go there wasting your time and money those people don’t know how to talk to people and treat people with respect, I went there to get my phone unlocked it’s been 180 days past for the phone to be unlocked. They telling me no they can’t it’s to start over that’s crazy they just wanna take ur money thanks to customer service!
-
December 2022 by Josh Mendoza
Guys be careful with these store I went to buy a phone the phone had an issue it didn't open some apps so I went back to try to get another and they told me that I couldn't exchange the phone for another one..and also I ask the person who was taking care of me if the phone comes with the case and screen protector and told me yes..so when I check the receipt I paid and extra 70 dollars for the screen protector and the case I was only suppose to pay 110 for the phone but I ended up paying 186..
-
September 2022 by Harold Feits 80 idea
We had a particular problem with our phone that could not be fixed with tech. But Mr. Feras at Metro by T- Mobile was incredible and with patience and expertise completely fixed our problem.
-
September 2022 by Shlomi
Don’t buy from them try to scam me.
-
August 2022 by Sandra
Terrible service provided by customwr rep Rose. Completely refused to help in our situation and was very RUDE! Made us change providers right away.
-
August 2022 by Felipe Gomez Isaac
Worst service ever by Rose, they lost my lines in less than 5 minutes, it was so bad that, (instead of buying her a new phone) I just walked to T-mobile and changed service my provider
-
July 2021 by Evelyn P.
I needed a new phone because my phone died and wouldn't charge. Was told by a "lovely" representative that I had to give a call to the owner of the account to authorize the transaction - hard to do without a working phone- representative didn't even bother calling the user for me or offering to, he wouldn't even give me the phone number of the user. Won't go back here - left immediately and now on my way to AT&T. Switching providers entirely since they're rude and unhelpful. Thanks for nothing :)
-
May 2021 by Felecia Knowles
My brother was very pleased with his service and the nice lady who took care of him was very helpful in getting him everything he needed for his new phone.
-
February 2021 by Juan Pablo Rodriguez
We just activate our new phone with Denise, at metro 163 mall! She was extremely helpful and kind! We totally recommend this place to new and existing customers!We are very grateful and pleased with such a nice customer rep such as Denise and her METRO PCS team!
-
February 2021 by Marjorie Jaqui
I activated my iPhone with Denise. She was very professional, helpful, and kind. I definitely recommend this metroPCS at 163rd! I will come back in the future. Thank you Denise and metroPCS team! ?
-
September 2020 by Saili Morciego
Valerie C. at Metro PCS was extremely knowledgeable, professional and friendly. She took her customer service experience and helped me with my new phone. After coming from another PCS in which they didn't resolve my issue. I give Valerie C. A FIVE STAR ON HER PERFORMANCE AND SKILLS.Sailin M.Customer to Metro for 6 years
