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January 2024 by Andre Cabrera
This post is dedicated to Cynthia, she was so efficient, knowledgeable and kind with exceptional customer service skills. She was multi-tasking, interacting with every customer in the store while supervising another employee. She needs a big raise! Thank you Cynthia!
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November 2023 by Antonio Manuel
This is the best location in Miami!!!! Cynthia is the best. She genuinely cares about her customers and goes out of her way just to help….
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November 2023 by Jeff Flame
May be sitting here an hour for three people guy seems nice but talk about no work flow he's probely the slowest worker I've ever seen and the music makes it worst long wait
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November 2023 by Aiza Alonso
I always go there to Purchase or even to get help, when something is not working on me. I recommend this store highly, Very profesional with customers or new clients hope you visit soon
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October 2023 by jana brown
Had a great experience! Orlando was amazing, found me the best deal and even found me a 305 number when I asked. He went above and beyond to help us out...will be back for sure! Thanks Orlando!
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October 2023 by Rosario Abbott
Great experience the new employees xiomara very nice and helpful she help resolve my problem I recommend
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September 2023 by Eric Bonatti
Letter of recommendation for good service at store: Metro store at 2336 biscayne boulevard.I want to make sure that the gentleman by the name of Orlando is recognized by the good service he provided. I was very upset and could not take out a virus on my phone and with his expertise it was resolved.I want him to be recognized as an excellent and knowledgeable employee for it is people like him that make us very satisfied to be with your company.Congratulations sincerely for your excellence, Orlando.
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September 2023 by Travis G
I went in to pay a phone bill & change my plan. I was told being my wait time was extremely long & their appreciation for my patience they were "giving" me a wireless headset (but in reality I was charged for them by emp id: IJS410...) I was in a rush to get to work so I didn't pay attention to my receipt even though I should have but my facial expression obviously showed me questioning why my bill was high. When the employee who helped me noticed my look he fed me an excuse as I was walking off as to why it was so high and how next month it will reflect normal. Again, I was in a rush to get to work because I was going to be late, but I will hold some of the responsibility for not slowing down to check the receipt and question the total as I should have. But it's obvious this store is okay with lying and deceiving customers in order to make a quick buck.
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September 2023 by saveitaly1
Ms. Cynthia gave me the best customer service that I ever received in many years with Metro. Gracias.
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September 2023 by Emily Legge
Cynthia and Orlando were amazing. They were super pleasant, and assisted me with everything I needed. I needed to replace my phone immediately and they listened to what I needed in a phone, what I wanted the final price to be and they came up with very reasonable solutions that got me everything I wanted. Won't go to another store. They are amazing!
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September 2023 by jonathan maslaton
My name is Jonathan I went to MetroPCS for SD card question and Hilda was an excellent person she helped me all the way thank you so much
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August 2023 by Lorin G.
My phone broke and I spent days with customer service and on the phone with different metro pcs locations trying to get a new phone with my upgrade. I finally went into this store expecting to pick up a phone and leave satisfied, not the case. I show up and I'm told the phone I want (the iPhone 13 Pro Max) isn't in stock and "we haven't seen that phone in about a year." Ok, well what phones are in stock? Apparently only the 14 plus and 14 pro max. I try to finance and I'm told I'm only allowed $700 and that doesn't cover the phones. No way for me to pay the difference. I ask about my upgrade and I'm told "your upgrade is for accessories only." I left without a new phone and my broken one still in hand. No help what so ever. When I get home I call customer service who tells me that I am due for a PHONE upgrade and that this establishment should have provided me with the phone of my choice. SMH. After 3+ years of using metro, I canceled my service and got a phone through a different company.
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June 2023 by Giselle
bad service, the people who work there do not have the minimum knowledge about MetroPCS to serve customers, several errors in my account, I went there 2 times I had to wait an hour for the attendant to be able to give me an answer, and he gave me wrong information . they don't have any training to work. the manager doesn't help at all, she stays in her room on the phone while the attendants are giving wrong information and has no knowledge of what they are doing. I'm super disappointed and I'm switching phone companies because of this.
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June 2023 by crystel hajj
We had a really great experience at this Metro location. Neftali the representative was very helpful, knowledgeable and patient. He went above and beyond answering our questions and made us feel confident with our purchase!
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May 2023 by Enrique B.
Terrible service, terrible place. terrible service. I bought a complete phone and I just went the other day to change and finance a better one, they tell me that there are no returns, that if I already paid, I can't do anything, super expensive cell phones and after they sell it to you and earn their commissions, you already have value equal to 0 as a client, I could not communicate with any manager and I felt powerless for anyone to attend to my claim. When you sell any equipment without a refund, it is mandatory to let the customer know, they did not do it there, the way they treated me afterwards is enough to say that I had a super bad experience.
