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March 2024 by Marco Garcia
A little while ago I wanted to buy another phone because mine had broken and I had to transfer the contacts to the new one but mine didn't work, the screen couldn't be seen and they couldn't fix it, they told me that my phone couldn't be seen at all that they couldn't do anything and I told them that that's why I was going there to have it resolved, that with just my phone bill I could do that and I told them that that's why I was going to that place because it's supposed to be an office. subway and that they were more trained and they told me no that all the stores were the same and those who were there in that subway store on 72 sunset and 117 ave were pure children, they didn't know how to do absolutely anything, they were school children that they were only involved in their cell phones and that made me angry and disappointed because of their lack of profession and training, they were only there to collect a check and not deal with what they were supposed to do, which is why they are paid , I left there and went to a place on 40 SW and 99 Ave and there they told me that if they could do it just with my phone bill, it was a dark-skinned boy who I don't know his name but he is very professional and I Everything was resolved very quickly, I recovered all the contacts, photos, accounts and phone information. I definitely do not recommend the metro office at 72 Sunset and 117 Ave. They are pure incompetent brats who don't care about the client, only their salary. Better go to the local 40 sw and 99 ave there if they serve you well and solve everything for you.
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March 2024 by Aylin Alfonso
Juliette loved the attention of that very kind girl like in few places you find today, very pleased with her attention and dedication with a smiling and positive attitude.
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March 2024 by Yudexy Medina González
My experience in that branch was excellent, from Juliette, Tulio and the Manager, very good service, I congratulate you and very grateful, I recommend you 100%!!!
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March 2024 by Dalvis Lopez
I am super grateful for the service, they have never treated me like Frank, he is the best you are lucky to have him
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February 2024 by Dora S
Awesome job with great customer service. Never doubt to come to this store with friendly, helpful, caring, and knowledgeable staff at all time.They so care for your needs.Thank you staff for always help me
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February 2024 by Adysleidy Pina
I came to the store and the manager Frank treated me well, quickly and with excellent promotion. I recommend it
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January 2024 by Mirgi
On dec 11 we came by and a lady by the of Paola helps us with the purchase of a new phone and how to work it and she was very patient and pleasant Paola contribute My husband and I feel that Paola is an asset to the company. We very happy with metro we had it for the last 15 years.
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December 2023 by Luis Gamez
Very poor customer service. Visited this location on 12/26/23 to have a phone number transferred to a brand new phone which was given as a Christmas gift. However, the representative appeared to not want to do the work required and simply said that we needed to go to the store where this new phone was purchased because "I don't know what they did to this phone at the other store." In the end, this other store (located on 72nd street and 104 avenue) provided even worst service and I had no choice but to resolve the issue by calling the main Metro customer service line. Lastly, I suspect that this particular store (on 72nd street and 117 avenue) deliberately misplaced the SIM card that came with this new phone because the second store asked where the new phone's SIM card was. Avoid both of these two stores if you want to save yourself a lot of headaches. Instead, work with a corporate store and avoid these authorized dealers.
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December 2023 by GILBERT J. DAY
They have a wonderful team. I came looking for help and left very happy. Thank you Brenda for helping us.
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November 2023 by Ivy C
Great service !!! Omg only place in all 305 were able to help me with a simple thing going the extra mile to help customers .... they should do training to other Metro locations and teach about phone products and service Thank u
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August 2023 by Mariela M Amon
Went there last night and the oerson that took care of me new what he was doing. Sometimes you will go there with staff that do not have a clue about issues with your phone. Thank you for helping me out
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July 2023 by Daniel Ocampo
Poor customer service. Literally, you can only buy or make payments at that location. They don't have the knowledge of nothing in regard to technical support. They just tell customers that they are no longer corporate but regular dealer. While being in there, an old person even called the police because of the treatment he received from one of the associates . It's definitely not a place to go.
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July 2023 by Juan Martinez
service are diferent according to the person at that moment. try to by a new phone, sunday the service person told me tha they have a promotion with the phone, case and protecto free with the phone, but i did no buy it because the did not have the case and the cover, a 4 days latter i went back an d the service person was off. anothe service person said to me that he did not know about that promotion. The phone cost $ 99.99 . adn at the end this service person charge $ 179.00. asked why He said tha that store was independent , not company store and the prices changed. I would not recomended.
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July 2023 by Asuncion Fresque
Store staff was really helpful specially Albert which he took his time to help me fix and figure out my current device. I would recommend it.
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May 2023 by Antuanet Cruz Sobrino
Horrible service, they sold me a new phone, the SIM card was on and off all the time from the first day, and I went to the office in 117 ave 72 st, and after waiting more than 30 minutes finally they called me and did nothing, the employee reset the connection and, of course, he did not fix the problem at all, and he did not know how to do anything, very unprofessional and lack of skills, the only thing I needed was change the Sim Card, hopefully in near future nobody will need to go to these lack of function offices and we can do everything online.
