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March 2024 by Christine Puerto
This location has an amazing staff and manager. I would highly recommend to family and friends to go get a relaxing massage or facial.
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March 2024 by Наталья Зезюлина
HIGHLY NOT RECOMMENDED TO JOINPlace never has the manager in EVERto cancel the membership no one can do it besides the manager who is never workingAmazing ????????Not sure what I need to do to get it done besides locking/canceling my cardAttend to the customers!! It’s 2024 txt, call email u don’t even need to make a move STRAIGHT UP !
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March 2024 by Liz
The owner called and left a threatening voicemail claiming the service wasn’t paid for but it had been. I’ve returned his call several times but he hasn’t cared to answer or to apologize for his error and his poor behavior.
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March 2024 by JORGE ROBLES
It's a good place, but it all depends on who gives you the service.Very standard massages.Very good facial service, especially Kristen.she is the best.
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March 2024 by Cathryn Chen
Worst customer service. I only signed up for 6 months package and they overcharged me every month after and do not feel the need to inform the customer. Do not come here.
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March 2024 by Lucy Gobul
Beware ⚠️ terrible terrible customer service, especially their managers. They scam you into getting a membership… will continue to charge you for other things and you’ll never be able to reach the person in charge to redeem it. Never again
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March 2024 by Teresa Esmezyan
Massages are very average and basic and unfortunately the customer service is extremely lacking. I’ve had so many issues with them, from randomly charging facials to my account that I never had… and having to call over and over to redeem it, plus I’ve had to wait two months to hear back from a manager to cancel a membership for moving away — while my card is still being charged. Very disappointed and will not be recommending this chain.
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February 2024 by Sammi Jordan
Madelayne is the best masseuse I’ve ever had. She really understand the body and does an amazing deep tissue massage.
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January 2024 by Hanna Bustamante
Had a great medium firmness massage at Massage envy with Madelayne. I highly recommend her!
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January 2024 by Zach Skywalker
Low quality even for a massage envy
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January 2024 by Steven Minor
They made it impossible to cancel my wifes membership (still unresolved). I had called a couple months back and cancelled over the phone. Apparently they were supposed to send me a cancellation form, which never happened. Kept getting calls about the account being in suspension so I took the call today and they wanted to charge me for the 2 months that have passed since I had cancelled. While on the phone the rep told me that they didnt have an email address on file for me then admitted that they did. This is an error on their behalf that theyre refusing to fix just to try to get an extra $120 from me. Crazy thing is, Im still a customer with them at the Aventura location. Waiting for managements response, completely unnecessary, overly complicated & a waste of time!
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October 2023 by Vlademir Tamayo
Just started a membership with Massage Envy bc of its ease, convenience and professionalism. Very happy with the staff and services thus far, especially David who provided one of the best massages I’ve had in a long time. Highly recommended.
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September 2023 by Laura Cuello
My experience with Massage Envy has been terrible. I got charged twice in different cards and after one month of them calling me, no one has called me to fix the issue. Such a shame because the massage was actually good but I would never go back due to their business practices.
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September 2023 by Jessica
ATROCIOUS EXPERIENCE AND HORRIBLE CUSTOMER SERVICE FROM MANAGERS CHRISTY AND BIANCA! I got a massage last Saturday night, which I get a massage here every month. This time, their AC was BROKEN and their music was not working as well!! The massage experience was brutal! I was sweating on the table and I could feel my body slowly overheating more and more as the time went by. I felt like I was suffocating. The masseuse had a portable fan on for her which was extremely loud and obnoxious, again there was NO MUSIC so the fan was all I heard the entire hour! I was actually on the phone with the shift manager, Jonsell, an hour before my massage to see if I could transfer my credit to my boyfriend which would have been the perfect time for him to mention the conditions of his workplace. Had I known the AC and music were not working that night, I would not have come in!!!! I spoke with the manager Christy the next day, and she only offered me half a credit back to my account. I advised her that I was not happy with this since I wasted an entire credit on a brutal massage experience, and that I wanted to speak with her manager. She advised me that the district manager, Denise, would be getting in touch with me. I waited A WHOLE WEEK AND STILL DIDN’T HEAR FROM DENISE. I called 3 times throughout the week to make sure I wasn’t forgotten about, and I spoke to Christy and Bianca, the store managers. They kept telling me “yes she’s going to call you tomorrow” “what’s a good time for you tomorrow, she will call you”. Meanwhile she never called!!!! Finally Friday comes and I call again, for the 4th time, and Bianca puts me on hold for 5 minutes. She tells me that while I was on hold she was on the phone with Denise and that she is offering the same thing they initially offered me, half a credit. I told her “if Denise can get on a call with you right now while you have me on hold then I would like to speak with her as I’ve been waiting a whole week to hear from her”. She said that it wouldn’t be possible. They threw me for a loop the entire week and I WAS WORKING HARDER THAN THEY WERE ON TRYING TO RESOLVE THE ISSUE! The whole week they kept telling me Denise would call and in the end they told me she can’t call me and that it’s not a guarantee, MEANWHILE, SHE WAS SPEAKING TO DENISE ON THE OTHER LINE WHILE PUTTING ME ON HOLD!!!! HORRIBLE CUSTOMER SERVICE! I’m not sure if Denise was afraid to speak with me, but if you can get on a call while I’m on the other line then you can call me! I don’t understand HOW PEOPLE ARE HIRED INTO THESE MANAGER POSITIONS WHEN THEY CANT EVEN STICK TO THEIR WORD! If I was an owner, I would never hire someone like that! I am getting in touch with corporate over the matter, not only for the poor massage experience, but especially for the way they treated me afterward! I was just about to switch my membership to their location and make them my home location, BUT THAT WONT BE HAPPENING NOW! SAVE YOUR TIME AND GO TO A DIFFERENT LOCATION WHERE THEY WILL VALUE YOUR BUSINESS!!!!
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August 2023 by Denise McLaughlin
Doris is very professional and thorough with her massage. I felt so much better after the session. Thank you! I have already booked my next visit with her in one week! It is so worth it!