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January 2024 by Jennifer M
Excellent customer service
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January 2024 by Imark Billing
great experience. Philippe the owner was absolutely wonderful. Excellent selection. Purchased all our outdoor appliance here and will purchase all furniture as well. Highly recommend.
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January 2024 by Carlos Ferrando
We had a really nice job done. Carlos Ruiz and all the team were excellent. Materials with high quality. Highly recommended. Thank you.
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January 2024 by H Cadena
Purchased my first full outdoor grilling equipment from Luxapatio about 10 years ago; I was sold a brand (Sapporo) they promoted at the time but which quickly became obsolete. Now that I needed parts, or was willing to purchase all new equipment to renew my grilling station this is what I get: No-Warranty on previously purchased equipment, No partial credit for selling me an obsolete brand. No-free shipping, No-price matching--not even from shops in other stores that offer free shipping (like the BBQGuys). The salesperson told me she was going to get back with me to see what she could do but she never called, nor e-mailed me with a reasonable proposal. Very disappointing.
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November 2023 by Pat G
Quality products, but for the money spent I expect good customer service as well. Ordered a grill and an outdoor mini fridge (paid over $3k) that was supposed to be in stock. Turns out it wasn’t. Went ahead with the order on the promise that I could pick it up by the end of the week. After calling the salesman a few times I was able to contact him. Come to find out my order wouldn’t be ready til the following week on Thursday. So we agreed that they’d deliver it. Then on day of delivery it shows up a few hours late. Just terrible communication and very poor customer service. Will not be going back to them in the future.
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October 2023 by Zevi Klein
I was super pleased with Luxapatio.From the minute I walked in to the showroom until the job was finished they were professional, helpful, top quality and done exactly when promised.
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October 2023 by Miguel Navia
We visit the show room at the Doral area and we has a great reception from Carlos Ruiz. The service provided to us was promptly completed with the require quality, Carlos was very professional and knowledgeable as well.
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September 2023 by Michael Jerome
Carlos and Juan made my experience working with this company a positive one. Carlos was very responsive and was a pleasure to work with.
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July 2023 by Fabricio Buzzatti
I've had a great experience with Luxapatio and Carlos Ruiz. Very responsive, he found the right solution for my project. Great design and excellent execution. It looks great and family is enjoying a lot the outdoor! I definitely recommend working with Luxapatio, and don't forget to ask for Carlos!
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July 2023 by Gloria Velez
Luxapatio made my dream come true, if you are looking for the best outdoor kitchen, best quality and best service , don’t look any more. Luxapatio is the one!!!
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June 2023 by Ignacio Segurola
Fantastic customer service and communication and topnotch work. You really do get what you pay for and they walk you through then entire process from design to installation. Can't recommend enough. Thanks.
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April 2023 by Rachel Abreu
Alex (salesperson) is amazing. I love the entire showroom. You can really imagine your design by seeing so many products already built in.
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April 2023 by Mariano F.
A pergola with outdoor kitchen project took more than 6 months and counting. Too slow, too expensive, too much effort and follow up since none create a clear project timeline so you have to spend time to request updates on a weekly basis and last but not least poor quality standards. See below pergola finishing with standing water on it!
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December 2022 by Casss
Good products and fast installation but HORRIBLE customer service. Sales team are inexperienced and rude. Absolutely no skills on project management. I DO NOT recommend, doesn’t matter the size of your project.
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December 2022 by Roberto Ramirez Laverde Frias
Carlos Ruiz and the Luxapatio team offered a very professional service during all the process. From the definition of the design to the implementation Carlos was always supportive and responsive.
