The Home Depot at N Miami/Biscayne offers a wide variety of tools, appliances, outdoor furniture, building materials, and gardening supplies for home improvement projects. The store provides a free kids workshop on the first Saturday of every month, located outside under a covered area, which is noted as a better setting than other locations. Customer experiences with staff vary significantly. Some reviews report negative interactions, stating employees often do not know information and respond unhelpfully. Other reviews highlight exceptionally positive service, describing employees who go above and beyond. These helpful staff members provide expert advice, spend considerable time assisting customers, stop their own tasks to help, offer guidance and suggestions, check in on customers, and take initiative to solve problems, even directing customers to other stores if needed. This dedicated service is described as refreshing and a reminder of the customer service the store was once known for, encouraging customers to return. However, some customers express frustration with the pickup process for large orders, noting delays and difficulty finding clear assistance without persistent help from a committed employee. The overall impression is that while the store has all the necessary products under one roof, the quality of service depends heavily on encounters with specific, knowledgeable, and caring individual employees.
This review is specifically for JEAN that works at this location. Extremely helpful, and kind. A+ customer service!! He knows where everything is and will help you get in and out of there in a timely fashion.
March 2025
Sometimes they take a little while to serve you but... but everything is fine... they are very attentive
March 2025
Seerver Dre was outstanding , he made a big difference good job
