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March 2024 by Ernest Godoy
☠️ Bad Attitude at Hertz!!!!☠️Bankrupt!!!! No reason to wonder why!!!!!!!
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March 2024 by Sharan Majumdar
I was told that this branch closed down during the past week and the company fired all their staff overnight.
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February 2024 by Miguel Angel Loynaz
Very good service, very fast, everything less than 15 minutes I already had the vehicle
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November 2023 by Madiolis Zamora
Terrible service, it took a long time to attend to you, cell phone and customers waiting, it's really the first time and my experience was terrible from the rental office and customer service, so sorry but my rating is negative today, More speed, efficiency, less cell phone during working hours, and better customer service. Please, we are Miami, time is jobs, it is a race against time to be in so much wait and lack of customer service personnel.
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September 2023 by Sussette Trujillo
German is the best Rep I’ve ever had the pleasure of working with - he’s beyond knowledgeable and friendly! Always makes sure his customers are happy. Three weeks with a vehicle and always happy to answer questions and concerns. This Hertz location goes above and beyond my expectations!
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June 2023 by Manny R.
The slowest rental car place. They can care less about your time. Braman Honda needs to find a better rental car place.
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May 2023 by Rosalicia Fajardo
They only had one employee to take care of all the clients. We had to wait like 45 minutes for them to attend us.
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April 2023 by Kelly Richie
Had a great experience renting at this Hertz! Pick up and drop off was very smooth and Julio was very attentive and offered amazing customer service.
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March 2023 by Jorge Caula
Bad customer service. I had a reservation for 10:30 am and car it wasn’t ready one hour later. The only employee started cleaning the car with me waiting and I told him to get it dirty like that. The worst part was when returned not drop box and I was told by customer service ( in India ) that yes, a drop off box available. I had to introduce the keys for the space between the doors. All trash around. I Won’t use Hertz in my life , even for free. They are in bankruptcy and I can see why.
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March 2023 by Grissel
I’ve had good experiences with this hertz before but not today. Rented a car this morning. Had to bring it back because it didn’t lock and the actual key part on the side of the fob was missing. Julio here (the agent) seems like he just woke up or had a hard night of partying cuz he’s just lost as to what to do. It’s been an hour and I’m waiting for someone to give me another car. There is one other person here and I see a lot full of cars. How this is taking so long is beyond me.
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December 2022 by Rita A.
I needed a rental while my car was in the shop. Booked my car online, picked it up the next morning, German was cordial and very quick getting me all checked in and on my way, in a very clean and suitable car. Drop off was just as good! Highly recommend this location. Better than paying airport prices!!
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December 2022 by Carmen julie Ortiz
Excellent employees. Bent over backwards to make me happy.Hertz at its best. Mr Perez was very professional.
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November 2022 by Mary Christodoulou
Horrible!! Go somewhere else!! Hertz is the worst car rental company. Our car wasn’t ready when we got there, when we left the lot my husband noticed there was no gas in the car and the tire light was on. We left anyway because we were over an hour late leaving for our vacation and ended up with a flat tire on the turnpike. Seven phone calls to roadside assistance and to the Hertz customer service and we were on our own they were not going to help us and expected us to buy them a new tire. Our mistake because we didn’t just return the car and demand another one but what kind of company does business like this. Save yourself and go to another company.
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November 2022 by Jacob Rosenberg
I made a reservation for a long term rental in advance, and upon arrival they said that "long term" rentals were already suspended 3 months ago... which is clearly false, then I asked if I can at least rent for 2 days... the answer was "we don't have any car's available" interestingly their lot was full! we then walked out with empty hands, I rent from hertz allot and I consider this a bad service location according to others!
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November 2022 by Tony
It was a pleasant process. Helen was friendly and very helpful. She had me in and out in under 15 minutes.
