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December 2023 by Thelma Fermin
I find it ridiculous that the store closes at 7 and at 6pm on the dot dressing rooms are closed and they make absolutely no exceptions. This has happened to me multiple times at this same location and honestly make me not want to shop here anymore
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December 2023 by Isabelle Colon
Disrespectful customer service. Be prepared for NO RETURNS, with receipt, even if the item is unworn, purchased from the same store days before, and with tags attached. Just go somewhere else
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September 2023 by Elizabeth Garcia
i am never going back to this forever 21. they have this policy “fitting rooms closed monday-thursday”. i wish i would’ve known that before i wasted my time looking for dresses. they are super strict with returns so what is the solution? to buy all the dresses they could easily not take back? spend hundreds of dollars to simply try on? i asked a lady if the fitting room was closed to make sure and she gave me so much attitude. some people are busy on weekends and can’t come back another time. i’m not wasting my time at this location again.
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August 2023 by Sarah Chang
Rude customer service all around. Do not pick “ship to store” because your order will be given away since they don’t check for ID, name and order number. Anyone can go pick it up (internal theft).
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August 2023 by Alexia M
This place has terrible service. The store is always super gross and everything is a mess. As far as clothes go, well it’s forever 21 you get what you pay for. Don't bother asking the staff anything because they don’t even know their own return policy. If you do manage to find an article of clothing here make sure they remove the security tag.
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July 2023 by sullyn leon
This forever 21 has gone down the drain. They are selling broken things and do not allow you to exchange them once you realize they are broken even if you come back on the same day. The manager with the blonde hair is rude to the workers there in front of all the customers which makes the store look even worse. She will also not look at you in the eye when talking to you and seem like she didn’t care to even listen. I used to love this store and decided to give it a second change but I regret it. Will not recommend this
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May 2023 by Teralyn Ubico
Nice ladies
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March 2023 by Ariana Ascanio
I asked for a dress in size Xl to an employee y the girl screen "XL? We don't sell that size in this store "
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February 2023 by Ingrid Bernal
Spent an hour collecting items for my daughter to try only to head to the fitting rooms and find them closed!!!The lady there told me to come back on the weekend if she wanted to try things on!!!! What??? Why???Left there went to Nodstrom rack and spent $355 there....
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December 2022 by Roberto Molina DC
12/21/22 My wife and I accompanied our daughter (15 years old) to buy clothes. She selected some clothes and when we went to the fitting room, they were closed. It was 7:15 pm and there was no way the clothes could be tried on. We had to leave her. The store is supposed to close at 8:00 pm. Why do the fitting rooms close 45 minutes before the store closes? We asked to speak to someone responsible and we only got a very unfriendly and defiant "sorry we are closed" response.?
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October 2022 by Gloria Ampuero
Most of the inventory was for winter,just few things for us to wear
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October 2022 by Diana Lesmes
Always I found something beautiful and just for me ??
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June 2022 by Mercedes Guzman
Fitting rooms close early and there’s no exchange for products that are on sale.
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May 2022 by Mimi D
My son and I are here now and we were refused to try on clothes. At that time, it was only 7:10pm and the store closes at 8pm. The staff does not speak any English and they are super unprofessional.
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February 2022 by Karina Rojas
Worst costumer service ever experienced. Hours of operation that are listed are incorrect. They open and close whenever they want. Close up 20 minutes before listed and opened an hour later than what was listed
