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August 2024 by Danya ZB
Took me less than 3 minutes to send my package. Excellent service.
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July 2024 by Alex Fernandez
Dani helped me make some photocopies without my prompting. She then gave me the best options for overnighting some legal documents. She also made a great recommendation for creating a return label from my account to send to the recipient. The package arrived ahead of schedule and in mint condition. Exceeded my expectations. I'll be back.
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June 2024 by Diego Rodriguez
The service is horrible. I went to have a binding made and the girl said she could do it. Then 5 min later she came back and said the other guy was going to do it. I wait 18 min without exagerating only to see no one doing anything with my binding. All the while the girl was doing insignificant things like organizing tape and shuffling around aimlessly. I approached her again and ask if someone could please bind my work. She then had some other guy start on it who called me to the counter and said he didn't have bindings for legal and would have to charge me extra. I told him that was absurd whereas I always bind legal in the Gables and Coconut Grove . His reply was basically that I was liing and if I wanted it done I would have to pay extra for a double ring because they don't have legal. In all this is pathetic and its my first negative review of any Kinkos but I can see why they have a 3.6
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June 2024 by Tiffany Novas
Albert at this location was extremely patient and kind with me when I came in when with a complicated print order. He did everything to make sure that I got exactly what I wanted when I needed it. Thank you, Albert for your help!
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April 2024 by Juan Miguel Fonseca
Bad service and bad place where the system supposedly does not work after waiting 40 minutes with all the data inside
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February 2024 by Kevin Bonifacio
I been coming here over the last 2 years and have never had any issue, the staff has always helped me when I needed help, the machines are always working properly. What more can you ask for
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January 2024 by Ana Pol
Staff is very friendly and efficient. There are lines sometimes but they move fast.
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January 2024 by Brooke Bortell
Quick and friendly service
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December 2023 by Gaby
Albert and Kevin went out of their way to make sure my printed poster came out perfect. I’ll be a repeat customer!
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December 2023 by Xander
Great service at this store. Everytime I go in the employees look happy and want to help.
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October 2023 by Julien Dutto
Poorest customer service ever experienced.Dropped off a package for international shipment (high sentimental value but roughly $10 merchandise value) and got an “All clear” on its content and on duties dues at receiving in the country.Few days later, the recipient was contacted by someone claiming representing FedEx in the destination country and asking USD $200 for last mile delivery.When contacting FedEx corporate, not a single person was able to provide an explanation of where the package was (I heard very different stories depending on who I was taking to) or to give a breakdown of the $200 costs.Local manager (at this location) on duty initially helped by confirming that something was off and started an investigation before going on leave.A week later and without any updates, called the location again to get some news and talked to another manager on duty who declined any responsibility from FedEx and handed over back to corporate with a very rude and dismissive attitude.Ultimately asked FedEx corporate for a breakdown of the $200 costs that still remains unanswered 2 months later, prompting me to file a dispute with my Credit Card company.As a result, a package which got lost with a high sentimental value and no one at FedEx taking responsibility (starting with the local office) for service paid above the $100 mark.
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August 2023 by Antoinette Markarian
I have been treated with excellence and professionalism. The workers are very friendly, the service is agile and quality is first class.
They have treated me with excellence and professionalism. The workers are very friendly, the service is agile and quality is top-notch.
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August 2023 by Julia Ry
Nice clean office. Polite staff
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August 2023 by Alvaro Monterroso
Very good customer service
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March 2023 by Olivier Servelle
Worst experience ever with a Fedex location. I received a few days ago through Fedex a bike for my son's birthday. The package was with holes everywhere and the bike was damaged. I did a return process, patched holes with tape and brought the bike to this location. Albert, the Assistant manager, started the return process but told me that he had either to patch holes (not only with tape) and charge me $5 or I should go to a Fedex Ground location miles away. What a great customer service and great customer experience... Fedex didn't take good care of the package and now they are asking me to pay for the holes they did. And now, my son doesn't have his present for his birthday. Thank you Fedex....
