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April 2025 by Alberto Ramirez
I had an outstanding experience at Express in The Falls Mall yesterday! Glen and Lucia provided top-tier customer service—truly 100 out of 100. They went above and beyond to help me find exactly what I needed, with genuine care and professionalism. Their attention to detail and friendly attitude made my shopping experience unforgettable. Excellent service all around. I 100% recommend this store — ask for Glen and Lucia!
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April 2025 by Fiona Green
By far the worst location in South Florida. This place is run by teens and the rudeness level is off the charts. They also have a big problem issuing refunds. Most likely because they have zero sales and their prices are ridiculous!
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August 2024 by astrida mcfarland
We were at the Falls Mall in the Kendall area to do some shopping. It is an outdoor mall, and we were there yesterday when it was pouring cats and dogs. One of the stores that we wanted to stop by was the Express, which sells a variety of business and business casual clothing for both men and women.
We had a couple of exchanges to do and also made some purchases. The saleslady was very nice and helpful. The store is very well organized and clean.
There is free parking at the Falls mall, but there is some walking to get to this store. There are no Express stores near Miami Beach, so we will return to this location in the future.
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February 2024 by Gladys Pérez De Rojas
No sales because the sales are on expensive clothes, they don't respect the dollar ?
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December 2023 by Blake Anderson
Disappointed in the customer service i received today and the lack of even trying to help. I went online yesterday to see if items were in store. It said was available for instore pick up so i purchased the jeans. The next day i got to the store and theres a line. 8 customer's two chasiers and the store isnt busy at all. I get to the front and twll them i have a online pick up. Im told shes behind on processing. I then ask for an ETA since i needed the item today. I was told there's no way they can check even though i see the papers the young lady are processing for orders. Im told they are in stock in dadeland even though the system said differently just yesterday. I head to dadeland only to be alerted the items are ready for pick up not even 15 mins after leaving. When i get back there's still a line and even though it says skip the line for pick up there's no one there to assist. Holidays are here and i understand its busy this time of year but its slow and you have the manager and 2 staff members is not ok. When i asked im sure my name was next to be processed but instead of checking it was easier for them to tell me they dont know.
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September 2023 by Marcos Yoan Reyes Pérez
Very good service and attention. They help you with everything you need.
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August 2023 by MANUEL DE LA PEÑA
Excellent ?
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August 2023 by Joanne Ramesar
Amazing sales
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August 2023 by Evelin Clemente
Christmas offers. Variety of costumes and tariffs, satisfied with Christmas fashion
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August 2023 by Claudia Betancur
Elegant and very good taste!!!!
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July 2023 by Alexandra -
It is extremely hot inside the past few times I've gone I had to leave shortly after being inside because I can't stand the heat, it's so intolerable. I can't even change in the changing rooms without breaking a sweat. You guys really need to get the AC checked I can't imagine how the employees must be suffering in the heat for hours. Do better!!!!!
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June 2023 by Shauna Mitchell
Had some last minute shopping to do for my son and since I procrastinated I was desperate to put together an outfit. Thanks to Mario I left happy with the perfect outfit for my son. He took his time to help me match the clothes. Great customer service.
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November 2022 by Bryan Nodal
Manager kacy and associate melissa gave great customer service and helped alot with my clothes and transactions.
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August 2022 by Tony Barkley
Store for people with style!
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July 2022 by Samirah Muzaffarr
I had the best experience today with Lucy. I’ve never experienced this kind of customer service at any express!!!!!!She helped me getting pants for work. I told her the type of job I have and didn’t hesitate to recommend or help. I needed some sizes in a certain pants and she went in the back, found them and also brought out more options for me to choose from. Thank you so much Lucy! I look forward to coming to your store more often.
