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January 2024 by Ethan Caruana
Booked in advance and car was perfect. Slight delay to get it (40mins) but Thomas was very helpful and the hotel lobby is comfortable to wait at. Overall 5 star experience!
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December 2023 by Rio H
Very bad experience in this location. Came to the location with reservation, however the vehicle is not available and they have to arrange for the vehicle from different location and it's still not sure if the vehicle available in the other location. The staff and manager did not provide any solution or alternatives and not feeling any remorse. I have been renting with Enterprise from numerous locations and this is by far the worst customer service experience ever. I do not recommend this location.
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December 2023 by Bad Toro99
trying to get a rental thru insrance for 3 days as i requested a lux car but manager is incompetent and does not solve issues nor call to inform anythingthey need new management no wonder why it has 3 star. managers are everything!
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November 2023 by Natalie Hunt
We reserved a car a week in advance, then literally 20 mins before we're due to pick it up they ring us and tell us they have no cars. We made plans, paid and booked events, hotels, they completely screwed us over and never once apologised or took accountability for messing up. What's the point in reservations if you're gonna do that? So so bad.
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July 2023 by Janelle Black
Justin was efficient, friendly, and answered all of our questions. Great experience! If you are in Miami and need to rent a car, I would highly recommend checking out this Enterprise car rental location inside the JW Marriott! ?
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July 2023 by Brigette A
Needed a car last minute and was able to pick up same day. Hammad A. made my experience easy and provided genuine positive customer service from start to finish! I am so grateful Hammad was there to assist me. I had the pleasure of working with him originally when booking the vehicle and when I returned the vehicle too. I was blessed to get a purple dodge charger as a young lady in Miami for the weekend it was perfect! If you go to Enterprise Rent A Car, you can expect impeccable customer service and a huge smile awaiting you. Thank you, Hammad, I pray your light continues to shine at the highest vibrations.
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June 2023 by Marquavious Robinson
When you rent cars as much as I do, customer service becomes extremely important. This particular location has the best customer service I've encountered while renting A car. The staff is very friendly making you feel welcomed, but the genuineness shown here makes you want to return. Every employee I've encountered has gone above and beyond to ensure I feel satisfied. I rent here often, living in Brickell it's seems more efficient to do so. The cars are always clean, and we'll maintained. Ahmad, Jose and Justin do a tremendous job going over and beyond to ensure you leave satisfied, from accommodating upgrades if your original car is no longer available to extending your rental hassel free. Its hard to come by people whom actually care about the job they're doing here in Miami. If you're going to rent A car I'd recommend doing so at this location!!!
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April 2023 by Richárd Lőrinci
Rented an F150 for 24 hours, everything went smooth, pickup truck was cleaned and washed nicely when picked up, no issues of any kind during the rental period, car was impeccable and well equipped. Staff was nice and helpful. Didn't have credit card, only debit card, but showing them flight ticket back home was enough for them to allow me to rent with debit card. Would definitely rent again from Enterprise.
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April 2023 by JT
We left our sunglasses in the glove compartment and 1 hour later when we called the office to let them know, they weren't willing to help. We had to Uber there to find out they were gone. The person who cleaned the car first said he didn't clean the car before renting it back out to the next customer. We talked to the office branch manager and he asked the cleaner what happened. The cleaner then changed his story and said he cleaned the car and didn't see any sunglasses. We are 100% positive the sunglasses were there. Mistake on our part but the office crew was not helpful at all in helping recover. I wouldn't rent from them again given the experience. Also, we were promised a "Premium" sedan car like a Nissan Maxima at the time of booking. As usual, they didn't have this type of car and gave us a mid-size SUV which they said was the same cost. Typical bait & switch car rental tactics
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March 2023 by Luis S.
Literally the worst car rental experience I have ever had. Spoke to jose multiple times about a pick up. They said no problem every time, but when the day came after being 2 hours late and multiple calls , jose says he cant make the pickup. Ridiculously bad service. Do not rent here!!!
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February 2023 by Nadda Onkananuwonk
I'm not sure what all these negative reviews are all about, seriously!I had such a great experience and every person who assisted me was super friendly. It's a smaller Enterprise, but if y'all are patient and kind, you'll get treated the same. Otherwise, if you're going to be rude and disrespectful, you should take your business elsewhere. You all are doing such a great job! I would come back here every time I'm in Miami. ?
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February 2023 by Kapil Mahajan
A decent place to rent a vehicle. Staff is very helpful and responsive. I picked up a rental vehicle from here that was issued to me by at fault insurance company. They offered a prompt service by pick up and drop back at collision centre. With Josue, all the process was like a breeze! Keep up!!
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January 2023 by Christina Gall
Absolutely horrible service. Was trying to get their dead car swapped for another and got the run around from roadside assistance after they dropped me and all my belongings off at this location. At one point this office told me there were 10 people ahead of us and then it jumped to 18. Erica and the other girls were rude, unprofessional, and completely unhelpful. At another point Erica told me I need to call around myself and look for a car, after roadside said both were looking for a swap. I got there at 1030am and left at 4pm to go pick up a car from another location. With Absolutely ZERO help from this location. Stay away!! They don't even deserve 1 star
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January 2023 by Jennifer A.
I dropped my car off here and it was not a good experience. Signage is poor (you have to drive in via a passage marked "exit only"- yes, I was told to do this.) There was no Enterprise rep to meet me at drop off. There was one guy there cleaning another car who said I'd have to wait for the rep to come downstairs into the garage. When after waiting for a while that didn't happen, the guy cleaning cars just took my keys because he knew I'd been waiting and that the rep wouldn't be coming down anytime soon. He didn't give me a receipt and the whole thing felt shady.I would never recommend using this Enterprise branch, either for drop off or pick up. Enterprise is usually a reliable and very professional car rental company, but not at this location. Stay away.
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November 2022 by Sammy Hill
Jose Mora was an amazing help. He saw that I was busy, so he enthusiastically completed the check-in and check-out process thoroughly and quickly.
