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February 2024 by Julian S.
The service was excellent. Car Booking and picking up a car is very easy there. I also received a lot of help when the car was towed away. Peyton Neidel and Dominick Almonte in particular were great. I would be very happy to have employees like these two in my company.
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January 2024 by Cris Onag
The worst worst WORST costumer service in all the locations, I’ve been throw from Miami to West Palm Beach and it’s baddest one, they look they don’t even try to help. First time was like 6 months ago I let it go , recently with another agent, it happen again ( bad treatment, rude/not kindness) and they don’t look even try to help.
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January 2024 by Nassau Bahamas
Good and fast very helpful very respectful but have to work on the putting gas for customers??
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January 2024 by elian espinosa
You pay them for a service and they treat you badly, the worst in service
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December 2023 by isabel n.
I reserve a vehicle 24 hours in advance, come to this location and no vehicle. Was told to call ar 2pm and no vehicle, at 3pm no vehicle. What the heck! You should not take reservations if short on supplies. My day has been totally messed up because of this.
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December 2023 by Jayne R.
In January, 2023, my family began planning a trip to Disney World for Christmas week, 2023. During the month of January, we booked plane tickets for 5 family members from Westchester Airport into Orlando. We booked Hotel Rooms and bought 3 days of park tickets for 7 people. On February 1, 2023, my husband and I booked a 7-passenger SUV to pick up on Christmas Eve at 14975 West Dixie Hwy in North Miami, Florida. We intended to drive on Christmas Day up to Orlando, meet our family there, and all 7 of us drive back to North Miami together at the end of our time in Disney World. (ENTERPRISE CONFIRMATION # 1897019743) On Wednesday, December 6, 2023, I called Enterprise to confirm my SUV Rental for December 24th and at the same time, I made a change to the "return" date only and received an Updated Confirmed Itinerary. For the past two weeks, we have been packing, planning, shopping for our trip. WE WERE SO EXCITED!! You can imagine our surprise when at 7PM on Saturday night, December 23rd, we received a phonecall from someone named Frantz from Enterprise to tell us that there was NO 7-PASSENGER SUV AVAILABLE in spite of our confirmed reservation. This morning, we drove over to the Enterprise location in disbelief at 9AM. The man behind the counter confirmed that there was no 7-passenger car available and there was nothing that he could do to help us obtain a 7-passenger car.
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November 2023 by Matthew Lopez
This summer I reserved a pick up truck a week in advance and when I arrived the only vehicles they had to offer were a mini van and a compact car. After waiting almost an hour they gave me a medium suv and I did not want to wait longer for them to try to acquire a pick up truck. The vehicle I did receive did not have a full tank of gas and was not cleaned inside properly. This is a very convenient location for me but I will not rent with this branch again.
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October 2023 by Pedro Gutierrez
More than an hour to get a car!Wait time is horrible, don’t come here
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July 2023 by Front Desk
I highly recommend this location if you need a rental. Car was super clean when given to me. Service is A1 ! Andres and Aaron were a big help. And shoutout to Jo! She was very helpful, patient, and understanding when my rental car was towed. Would rent from this location again!
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July 2023 by Yoslan B.
what a great experience nicest person in and out they were great thanks to Aaron and Andre look forward to renting again from u guys keep up the great job thanks again
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May 2023 by Lorenzo Martin
Had to rent a car from there and it was a good overall experience. Andres (I believe that’s his name) got me the car I needed and got me out of there quickly. Then Aaron took care of me on my drop off. There were like 4 - 5 customers he had to assist concurrently and he handled everyone flawlessly while getting me out of there in a timely manner. Those guys are some pros and handle their business with good customer service because I can imagine how hectic an enterprise close to the airport can be. Jo also helped me in getting my deposit back so shoutout to her. Thanks enterprise. ??
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May 2023 by Rene G
Great customer service from Aaron Murell! The Rental Mgr. Got me a great loaner from the shop and was very courteous and explained everything to me very well!! A+
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May 2023 by Hilka Martinez
They are not very professional and they do not help or give information and they try hard to finish with the conversation and hang up . I’ve been on top of these people first for a payment that show double on my account and then now for my deposit that I have not yet received from the 25 of April and all they tell me is it was send back they don’t check or tell me at least how long does it takes . Extremely frustrating to deal with them .
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May 2023 by Vickie. Mocquet.
Great experience, very professional, good and clean car. I recommend.
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April 2023 by Lonnette Arline - Hilton
I always have a positive experience at Enterprise and today was no exception, thanks to Dylan Muse. It is was wonderful to be able to move in and out of the car rental during my time of grief. I received exceptional service.
