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November 2023 by Hanna Begelman-Sevsay
I big fun of Diptyque. The male personal made great job and made me feel very welcomed . Ended up buying a new fragrance and being happy ?
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November 2023 by Louis Kropke
Great service from ASHLEY got what I needed for my family tell keep tbat smile going!!???
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September 2023 by Rissa Dee
Ashley did her thing!!! Her olfactories are on point as much as her personalized customer service. She goes above and beyond and it's appreciated because she's amazing at what she does. Thank you soooo much for the experience!!
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June 2023 by Lawrence Hering (Larry Hering)
A year ago I wandered into their store in Brickell City Center and was impressed with the store. I bought a perfume as a gift for my wife and she was VERY happy with her gift. Today June 4 I took her back to let her choose her own birthday gift.We entered the store (about 4 pm) and were greeted by … nobody. There was a young girl working there but she was too involved in her cell phone to bother even recognizing our presence.I drove 35 miles to Brickell City Center JUST. To go to Diptyque . But my wife and I were so annoyed by being completely ignored that we walked out, never to returnIt doesn’t matter how good your products are if you can’t serve the public.We vote with our feet.
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June 2023 by Google user
A year ago I wandered into their store in Brickell City Center and was impressed with the store. I bought a perfume as a gift for my wife and she was VERY happy with her gift. Today June 4 I took her back to let her choose her own birthday gift.\\n\\nWe entered the store (about 4 pm) and were greeted by … nobody. There was a young girl working there but she was too involved in her cell phone to bother even recognizing our presence.\\n\\nI drove 35 miles to Brickell City Center JUST. To go to Diptyque . But my wife and I were so annoyed by being completely ignored that we walked out, never to return\\n\\nIt doesn’t matter how good your products are if you can’t serve the public.\\n\\nWe vote with our feet.
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June 2023 by Lawrence Hering
A year ago I wandered into their store in Brickell City Center and was impressed with the store. I bought a perfume as a gift for my wife and she was VERY happy with her gift. Today June 4 I took her back to let her choose her own birthday gift.We entered the store (about 4 pm) and were greeted by … nobody. There was a young girl working there but she was too involved in her cell phone to bother even recognizing our presence.I drove 35 miles to Brickell City Center JUST. To go to Diptyque . But my wife and I were so annoyed by being completely ignored that we walked out, never to returnIt doesn’t matter how good your products are if you can’t serve the public.We vote with our feet.
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May 2023 by Emely Virta
I recently had the pleasure of experiencing Diptyque's scented candles and their elevated sense of service left me captivated. From the moment I connected with Kelsey @ their Brickell location(via phone), I was greeted with warm hospitality and a sense of calm that immediately put me at ease. (Please note I left getting a birthday gift super last minute) Kelsey was incredibly knowledgeable and helpful, guiding me through the different scents and offering recommendations based on my preferences.When I gifted the candle, my friend was blown away by their quality and ability to transport her to another place and time. The Feuille De Lavande was incredibly nuanced and layered, offering a unique sensory experience. The packaging was also exquisite, making it a beautiful addition to any room.Overall, Diptyque's commitment to providing a very elevated sense of customer service and creating captivating scents has left a lasting impression on me. I look forward to exploring more of their products in the future.
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December 2022 by Joshua Neu
Chuck closes the store every evening early and refuses to allow for any additional business past 8:30. I’ll gladly spend my money elsewhere. Terrible employee.
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June 2022 by Dr Pharaoh
Even tho i loved one of the scents i would rather go buy it online than buy it from that lady who ignores customers
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April 2022 by Dania Ravelo
Awful customer service, Im a regular customer, I dont know why they dont have my name in the system and the lady that was there made a big deal to guve me a sample.Id rather to buy online!
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December 2021 by Amanda DeSeta
Absolutely awful customer service. I made a large purchase and neither staff member could have cared less, asked me for my profile nor wished me happy holidays. I will be ordering from now on due to the absolute shocking rudeness of the staff. I was in the store twice for holiday shopping and neither time did either staff member great me or make an effort. Really appalling given the quality of the brand
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August 2021 by Liz Vasquez
Awful service manger names Geoffrey had a horrible odor. I had to leave someone should really address this
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June 2021 by Shirley Hernandez
Beautiful store and they have roll on spray to perfumed soaps
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June 2021 by Drake Anderson
Geoffrey at diptyque Brickell is fantastic! Called from Atlanta to arrange a same day gift for someone in Miami. Geoffrey took down what I wanted, text me pictures of the products to confirm, wrapped and had them delivered SAME DAY! What a great way to wow customers.
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June 2021 by Drake Anderson
Great service! Geoffery helped via phone for a same-day delivery order.
