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December 2023 by Jorge Pujols
The room I stayed in smelled musty and old. It was an overnight trip and I arrived fairly late, so it wasn't worth going down and changing the room. Beware that there are several fees not detailed on the original reservation. For example, there is a room safe fee and a green fee. Neither of these can be removed/changed. There was also a parking fee which is mentioned on the booking, but the amount is not mentioned until you are checking in. These fees added up to over 20% of the per day booking amount. I wish the hotel would be more up-front with these fees prior to arrival. These fees get the nightly priceclosr to other hotels' nightly fees in the area that provide much more included amenities.Rooms: The room smelled musty and not very pleasant. Had I been staying longer than one day, I would have asked for a room change or check-out.
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November 2023 by Terry Ethelried
Terrible service. We show up to check in nobody was at the front desk for about 30 min. A guy came to the front by the name of "Steven" I asked for company ID he declined even though he was the supposedly manager and canceled the room on us.
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November 2023 by Kristy Morriss
Do not stay here unless you don't mind being overcharged then not be able to reach anyone at the front desk. We stayed for a few hours before our flight on 11/13. We took and Uber to and from hotel. I made it clear we did not need parking, the lady at the front desk even put a big X over vehicle information on my check-in form. We were charged $15 for parking anyway. I've emailed 5 times. Called the hotel 4 times and can never get transferred to the front desk. I'm told they are busy and to call back by someone in "reservations" He apparently couldn't help me. I know it's only $15 but I don't like paying for something I didn't get. Especially since we didn't even stay the night. Only there long enough to shower and take a nap. Poorest customer service ever.
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November 2023 by Audrey Cherry
Do not stay here. Dirty, noisy, rude staff. Beds were old and frames falling apart. The shower and sinks didn't drain. We were basically kicked out before check out time. For a hotel next to the airport, they won't hold your bags before check in. There's no food options but a cash only stand inside. Just don't stay here, honestly.
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October 2023 by Mike Robert
Having my condo remodeled and so I stayed here while they were doing my floors. Since I’ve already spent $20k on flooring I didn’t want to stay somewhere expensive and I thought this might be the place. It’s basically a ghetto fabulous hotel, complete with zombie like front desk people. I reluctantly extended my stay for a night since I got some scheduling confused and had to check out and check back the morning of. During this process the front desk person forgot to put me in the computer as being “in house” and I was locked out of my room in the evening. When I approached the front desk I was treated like some crack head off the street and was rudely told “Because you didn’t pay the deposit.” I had to explain to the man twice that I did so before he stopped saying no when he looked at the computer and decided to look for my paper work which he found and apologized twice, suddenly smiling. Yeah so for future reference, no one treats me that way and no person deserves to be treated that way regardless of the circumstances. The elevators smell like weed and the lobby looks like a 1970’s horror flick. Save yourself the aggravation, it’s not worth the cheap price. My floors won’t be ready for four more days and I’m leaving for another hotel, probably 3x the cost but I refuse to be treated so poorly by anyone.As far as the accommodations, the bed sounds like it’s going to fall apart, there was hair on the bathroom floor, and doors were slamming and being banged on all night long. The floor has brownish stains on them and I don’t even want to think of what it could be.
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October 2023 by Dave Bourland (Ernesto)
You have to have a car to do anything from this hotel. Old, old school; something out of the seventies. Rude staff. Don't take cab from airport; 35-40$. Take Uber $15 plus tip. No microwave in room. Lots of humidity and rain. But you pretty much get your moneys worth; spend another 50$ and get something nice.Noteworthy details: The Beat Bulture, which is attached to the hotel has nice kraft beers and sandwhiches.
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September 2023 by Lou Linval
The room was ok at best, needed it for an emergency layover so it served it’s purpose. Not much options nearby but you can get delivery. Big downside that this hotel didn’t have an airport shuttle being 10 mins away, kinda frustratingRooms: Served it’s purpose bed was clean and had a decent shower
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September 2023 by Darren McCartney
Avoid this place, it is not clean, the staff are useless, we were double charged for our rooms and can not get the money refunded.
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August 2023 by Thomas Yager
The floors were dirty, $3.00 for a warm can of Pepsi! The bar closes at 8:00pm, the food is ok. No breakfast available and they charge for parking your car. I stayed two days in different rooms and both were dirty. The rate is good.
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August 2023 by Alex Kovalenko
They’re scamers. They take a $50 deposit and don't refund it. They charge for parking even if the guest doesn't have a car. However, they took an even larger amount and it's unclear for what reason. Getting a response is impossible.
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July 2023 by spider cerdo
Noisy beds, lack of cleaning inside and out the rooms, plus a $20.10 fee for parking that was not disclosed or mentioned by anybody. And to top it all off, when called front desk to ask about the charge, I get aggressively explained that it was for parking. When I tried to explain my situation, I just got hung up by the woman on the phone. You can do far better in other hotel that it's transparent with their pricing.
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June 2023 by Jeanie Seide
The space was clean. Unfortunately the staff isn't straightforward with their pricing. They charge for Parking and I was not informed.I received a charge in the morning when I checked out. I asked the lady that was at the front desk on June 5, 2023 in the morning 10am and she told me she only worries about herself and the issue I am addressing has nothing to do with her. If that is how you train your employees to omit information & dismiss the issue when the customer addresses it, that is not the greatest way to keep customers and add new ones.
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May 2023 by Brit Nrock
The guy working the front desk on April 29 after 7pm was very rude. I asked about his night he didn’t reply, asked a question about how come they don’t take surgery customers he said “because we don’t. He asked for my I.D. and debit card (which is standard) BUT then proceeded to swipe my card after the room was pre-paid. When asked why was my card swiped because the room was already paid for, he grabs a sign that was near me and motions to read and mumbles some words and said oh your card declined. I said well of course because I didn’t put anymore money on the card just the exact amount that was needed. So I said hold on let me read what your sign says, he walks off with an attitude and comes back and leans on the counter waiting for my response so then we get that squared away and the guy behind me has the same issue. Then about 30 minutes later another irate customer gets into with the guy. Horrible customer service and I don’t know if he was just having a bad night or if that’s just who he is but he definitely needs retraining. The room was decent but the bathroom toilet had a lean and sanitized thing on it stating it was clean and it wasn’t and the floor was dirty as well as the trash already having trash in it. The price of the hotel was fair the beds are comfy and it was quiet for the most part even with the airport nearby. Please retrain your night guy because he is very unprofessional and needs to know how to work with guests
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May 2023 by Mitch Myers
If your just looking for somewhere to lay your head, it's ok. The shower leaked, the a/c barely worked, and the floors were dirty. Service was average. The traffic noise was very loud. Get what you pay for...
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May 2023 by Mister Harvin
They need to improve their customer service training because only one person seems to have good customer service skills. We waited for about 40 minutes without anyone at front desk to check us in. One person said wait and 40 plus minutes later one of my 2 reservations showed up until I had to provide my confirmation and still said of its not there. On day of check out we called front desk from our separate rooms and the lady at front was rude and kept hanging up the phone on us. I wouldn't recommend at all!Noteworthy details: They need to improve their customer service training because only one person seems to have good customer service skills.
