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September 2023 by Jaylen Adams
amazing
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September 2022 by fernando boggio
(Translated by Google) My thanks to the bank staff for their courteous and efficient attention, always in case of any query.(Original)Mi agradecimiento al personal del banco por su gentil y eficiente atención siempre ante cualquier consulta .
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August 2022 by Steven Okresek
Very friendly staff and always eager to help you with your needs. Even when your case is more complex than normal ones you never have the feeling of beeing unwanted as a customer. I would always recommend this bank and especially this branch. The manager also is very nice.
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August 2022 by Emanuel Carra
(Translated by Google) Recommended bank.Very good customer service, especially from Roger Figueira.They recently updated and modernized the Online Banking and it works well.(Original)Recomendable banco.Muy buena atención al cliente, en especial por parte de Roger Figueira.Recientemente actualizaron y modernizaron el Online Banking y funciona bien.
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June 2022 by Larissa Lynch
(Translated by Google) Finally a bank that has good service. They made me wait a bit, I had to buy some government checks but they didn't charge me for the wait. The only thing is that management checks are quite expensive. The other problem I had is that I lost my card and they no longer give you temporary. It's a mess if you don't have the app on your phone.(Original)Por fin un banco que tiene buen servicio. Me hicieron esperar un poco, yo tenia que comprar unos cheques de generencia pero no me los cobraron por la espera. Lo unico que los cheques de gerencia son bastante caros. El otro problema que tuve es que perdi mi tarjeta y ya no te dan temporal. Es un lio si no tienes el app en el telefono.
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December 2021 by Ivan Cardenas
(Translated by Google) Excellent staff, very good customer service(Original)Excelente personal , muy buen servicio al cliente
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November 2021 by Keith Clayton
Home Equity application was easy and went super smooth. Closing was scheduled in less than 2 weeks. Marisol was very helpful and accomodating. Highly recomment!!
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April 2021 by Rich S.
really incompetent. the appraisers they used 4 a 1200 sf 1 bed condo. appraiser used $57/sf to adjust for the all much smaller condos (that sold for $250/sf to $350/sf.), the comps. they were 20% to 50% smaller. -that should have been reason enough not to use those comps. of course the $57/sf plummeted the average sf price of the comps, and my appraisal. firstam says to appeal, but why? firstam then just asks the same appraiser, a subcontractor, to justify their estimate. since appraisers have huge leeway, easy for them to justify anything. so they do (or risk losing their client - the bank). Since first am apparently doesn't have an independent body or inhouse appraiser for 2nd opinions, the 1st stands - fox in chicken coop - stands. huge waste of time and $. Outside appraisers I spoke 2 after said the only explanation which makes sense for appraisal method that ''off'' is appraiser has buddy who comes in later to buy property at discounted price after 1st appraisal since lowballed number kills the bank loan/deal. ''buddy'' goes to owner directly. now owner thinks any other bank won't lend the higher amt as well, so he sells way cheaper. ... stay away from first am for a loan. whatever the motivation, first am choses incompetent appraisers or worse. big waste time and money with a loan app..
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May 2019 by Andres Peña
Their customer service sucks!
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January 2019 by Chevonne W.
My company and I have been banking here for a few years, Brian is who we deal with and he is amazing at getting what we need and available all the time for us. I could not be happier. If you are looking for a home loan or to get an account with hands on personal service, this is the bank! The only issue is parking is not easy since its right downtown but when Brian is available, he comes to meet me to make deposits or get me what I need. And everyone there is always so nice. A+ and I have never been happier!
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January 2018 by Kristin L.
Worst bank to deal with. Have an auto loan and nobody gets back to you if you have a question!
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February 2017 by Diana E.
My father has been doing his banking here for decades and I've gone to the bank with him on several occasions. Even though they have a stand-alone trailer next to the FIU engineering building, The customer service itself has not changed. Always friendly service and quick.
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May 2014 by Mike W.
I took out an auto loan with this bank a little over a year ago. I've been very happy with the bank, except for a few things at this point: - no online bill pay - no statements in the mail That said my review is more about this particular branch, rather than the bank as a whole. I've only been there once per month as I preferred to pay in person rather then mailing in checks. I also either went on a Saturday or Friday evening. The hours are excellent. On Fridays they are open up until 7pm. The staff has always been very helpful, friendly and even the guard remembers you and will come up and offer you a shot of cuban coffee. The longest line I've experienced inside was 3-4 people max. Most days you're literally in and out in under 1 minute. With a crowd, still roughly 1 minute per person in front of you. Payments have always posted as expected. Do note that transactions post the next business day, so if you make a Friday or Saturday, it will post on Monday. I'd definitely do business with this bank again and since the staff is great, figured I'd give them some deserved positive feedback.