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July 2024 by Ben Kinney
I had the absolute pleasure of speaking with a support representative for Colohouse named Liam, based (as I understand it) in Chicago. Even through my own erroneous selection of menu options, Liam was happy to assist me despite the fact that I ended up in the wrong department. Moreover, he corteously directed me to the appropriate location for my query, offering clear and helpful guidance to ensure my success for my specific case. It is rare to find companies, especially in the tech industry, which offer 24/7 on-call support with real people without having to negotiate with a litany of confusing, machine-automated response options. Even so, companies that do offer such support often do not have kind, clear, and quickly accessible agents. I'm enthused to be purchasing hosting services from a reputable brand with well-rounded and well-spoken representatives like Liam. Thank you again, Liam!
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March 2024 by Chuck Jamison
Tech help very professional getting email bounce backs under control (no fault of Colohouse). Liam D was a great help.
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February 2024 by Stan Griggs
No customer support at all, been a customer for 20+ years and then they just cancel your account. Horrible business practice.
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January 2024 by Stacey Li
Amazing support! Tom and his team are amazing! They helped me figure out a few things that I had had missed. They're very professional and friendly!
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October 2023 by Will Motivation (Rizzle)
Been with them for years and stay with them for the great support. Recently had a support issue on my hardware set up and Liam D helped me get it resolved perfectly without issues. Thanks Liam!
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September 2023 by Brett
Very helpful and timely customer service from Liam D. However, multiple issues with Colohouse/TurnKey Internet. The VPS itself had a few issues and was a nightmare to get it online - spent hours trying to do this, which Liam helped me with. Multiple backend systems mean you're jumping back and forth to do different tasks. And, worst of all, Colohouse cancelled my subscription the next day, erasing my VPS, without talking to me because I asked for Port 25 to be open as I'm a cybersecurity consultant and I use it for testing client systems. I went to Linode instead who were cheaper and very happy to work with me.
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September 2023 by Google user
Very helpful and timely customer service from Liam D. However, multiple issues with Colohouse/TurnKey Internet. The VPS itself had a few issues and was a nightmare to get it online - spent hours trying to do this, which Liam helped me with. Multiple backend systems mean you're jumping back and forth to do different tasks. And, worst of all, Colohouse cancelled my subscription the next day, erasing my VPS, without talking to me because I asked for Port 25 to be open as I'm a cybersecurity consultant and I use it for testing client systems. I went to Linode instead who were cheaper and very happy to work with me.
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August 2023 by Robert Cochran
Colohouse has provided the best experience I've encountered working in datacenters for the last 20 years of my career, Top notch staff and technicians, especially Brandon. Every peculiar problem we sent them they solved with efficiency in a professional manner.Robert Cochran
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July 2023 by Lysa Binja
Thank you for caring about your customers and giving them the best experience possible.The support team does a great job. #Liam D.
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January 2023 by Jose Camarillo
Always clean
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June 2021 by Davi d
The customer service was friendly and the pricing for colocation was very reasonable. I worked with Lorenzo a couple years ago. I kind of wish they'd let me bring a cot and sleep in the server room, but apparently that's frowned upon.
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February 2021 by Rocio Arias
The technicians and personnel at ColoHouse strive to build the best possible customer experience. Great environment and service!
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July 2020 by Gabriel Gerzvolf
Business to Business. Super Secure Facilty. Hurricane Proof! Everything has redundancy for your equipment!
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July 2020 by Alex Vargas
Great service and Personnel.
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July 2020 by Juan Basanez
Be aware of their business practices !!! They hide terms on their so called Master Agreement hidden on their webpage, so they trick everyone into renewing the Anual Agreement, even when you give them 30 days written notice before renewal. It happened to me, and now they charge me over $ 13 K for that. Try Vault Networks or many other companies who publish their terms right on the Agreement that you sign.
