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February 2023 by Cristi S.
This is the second time I have worked with Susan from the Closet Factory and she was fantastic - extremely professional, called ahead of time, and was very thoughtful in every detail, thinking through measurements, what would be practical, etc. I really appreciated it and she was a pleasure to work with. My first closet came out great and I can't wait for the others.
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January 2023 by branwick arancibia
Overall the closet that we ordered from the Closet Factory was nice for our kid’s room however the service was not as amazing. Our expected date of completion was in November, before thanksgiving, and it was actually fully completed in January. It was a lot of back and forth with incorrect measurements, materials and availability hence the 3 star rating. For what the cost of what we’ve paid, in my opinion was not worth my wild.Service: Custom closet design & installation
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November 2022 by David Diaz-Fernandez
I did my closets with closet factory ! Celestte was a great help and understood all my needs and customized our closets exactly how we wanted them! i definitely recommend their company!Services: Closet woodworking
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March 2022 by Leydiana Quintero
(Translated by Google) Super really they are the best(Original)Súper a la verdad son los mejores
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December 2021 by Carlos P.
Can you put zero stars? Still waiting for them to finish the three day project two months in. Owner was supposedly going to call and never bothered.
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October 2021 by Serena C.
As today October 15th, the closets is still not finished! And as photos showed what we have in our new home is unacceptable!
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August 2021 by Erik M.
Going through a very upsetting experience with Closet Factory now. You would think with such a long lead time they could have the pieces right. Not only did it not fit right causing additional delays with my home torn apart but the hardware on drawers were not compatible with the tracks. That type of mistake makes no sense for a professional company. I will say I liked the Murphy bed they installed on the first day.
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December 2019 by Haidi C.
Please ask for Athya!!! Recently had my closets done with Athya's help. She knew exactly what I wanted. Getting my new closets have made me a lot more organized and it is way easier to find things. I 100 percent recommend the closet factory! Thank you Athya, I appreciate all your help and I thank you for always being available. =)
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October 2019 by R A.
Amazing service! Beautiful product! So happy I finally did this! What a space saver! I always wanted a bench under my windowsill, I just took forever to make the phone call! I can finally enjoy the bench, and clean up the clutter in my apartment ! THANK YOU CLOSET FACTORY! You guys had wonderful service, ask for Astrid :) she is wonderful and really helped me along the way! Please call them, you will wish you did so months ago!!
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September 2019 by Celestte R.
I am so in love with my new closet designed by the Closet Factory Miami. It's a dream come true! The designer worked with me to create a closet that matches my style. Everything was carefully planned to accommodate my needs. Hands down the best company I've ever worked with. Everyone starting with my personal designer, office personnel, and installer were very professional and friendly. It's everything I imagined and more! Looking forward to my future projects with Closet Factory! I highly recommend this company, you will not be disappointed! Thank you for the perfect princess closet!
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September 2019 by Sharyn M.
All I can say is number 1. The quality is fantastic. 2. My designer Martha understood what I wanted and better than I did, and what I didn't know I would need! 3. I went everywhere before I went there. I wanted the best. I got it. 4. I paid a fair price but I got fabulous workmanship . 5. The installers also know what they were doing . It was a big job and I consider myself fortunate , indeed.
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August 2019 by Barbara Maria Beltran Vilches
Que lcontraten el montaje de closet
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May 2019 by Keri Lynda H.
Astrid Culver was our amazing designer and she helped me, my daughter and my son make the most of their closets. She picked styles that suited both their personalities and needs. From start to finish Astrid was involved in the process. She stopped by to check that the installation was perfect. The installers were absolute professionals and made sure to make adjustments to leave no detail unattended. I recommended Astrid and Closet Factory to a friend for a laundry room and she experienced the same great service.
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May 2019 by Jessica B.
If there would be negative stars, I would click on them a thousand times!! Absolutely terrible place!! Steer clear, you are being warned. Take your business elsewhere. Sales person came to my house, literally took our money and never saw her again!! Never got a follow up call from her. After she gain commission off of a nearly $7k job!! Took nearly 2 months to build a wall unit and 2 utility closets. The dimmer for the wall unit never worked. We went on a mission and called their office endless times to only always be told that management was in a meeting aka Eric, "the manager". One of the drawers of the wall unit had a dent, which occurred during the installation process. Not to mention, they weren't properly installed, hence the dent.... We were told they'd get the drawer replaced. We are still waiting. It is now May 2019 and we closed the deal with Closet Factory, December 2018!!! Absolute disaster!!!!!!!! Horrible!!!
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May 2019 by Maria U.
HORRIBLE QUALITY! The picture talks for it self!! Al the drawers make a sound when you open them and close them since day one. My closets are not even 6 months old and already the rods are rusted!! When you see the style you are supposed to get in the showroom take a lot of pictures of all the details , probably won't be what you get!! They are much better offers in the market for the same price! I am very disappointed, not only with Closet Factory, but also with the person from the construction company that I bought the house from to have chosen this very low quality closets for my house.
