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May 2024 by Felix Figueredo
Our salesperson at City Furniture, Alex, was very professional, knowledgeable, respectful and focused on our furniture needs. Excellent choices in furniture for my wife and I to choose from
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May 2024 by Marcia Sánchez Carmenate
Raul was excellent, he helped us a lot and was very patient and efficient. Thank you very much for everything we loved the service and the store
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May 2024 by JB BERN
Best City Furniture ever - make sure to ask for Alex when you go there. He read my mind, new exactly what I needed it, found it for me, gave me suggestions and now I am so happy with the furniture and the service provided by him. 5 stars sales representative.
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May 2024 by Daniel Barroukh
I recently purchased over $3,000 worth of items from CITY Furniture. The sales representative at the store was wonderful and the items are terrific. HOWEVER -- Upon delivering the sofa and table, the movers caused significant damage to my walls (and minor damage to the floor) when delivering the items. I was under the belief that the premium moving offer included a promise to reimburse any damage caused by the movers. So, I filed a claim and sent images of the damage.After filing the claim for the damage caused by the movers, my brother and I were offered less than half of what the repairs would be. We sent photos, explained the damage, and took time to go through CITY's process of recouping our losses. Yet, CITY told us that they would not budge -- regardless of what damage occurred or what additional documentation we could provide regarding the damage, their independent contractors valued the damage at a certain amount of money and there was nothing we could do to change it.To be clear, we spent thousands of dollars on furniture, nearly $200 on premium moving assurances, and were asking for an additional $200 for the cost of repairing the damage, but they aggressively declined.I spoke to four (4) different representatives to assist me, one of whom even held herself out as a manager for a nearly 45 minute phone call when in reality she was not a manager and could not take any action in assisting me. There was no amicable process in correcting their wrongdoing, and they refuse to listen to your actual problem after their contractor assesses value to a claim. Any reasoning with them goes out the window as they simply state "our contractor does not agree with you".Although both the sales rep in the store and the items were great, this additional process has taken me hours to dispute, to no avail, and has truly discouraged me from returning as a customer.
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May 2024 by Goran Cuk
Purchased an almost $2000 Credenza from City Furniture that arrived without legs. I requested replacement legs and was told manufacturer does not offer any replacements. I requested a warranty claim / certificate, and was told the warranty expired a few months ago. Nothing that can be done, no support or workaround. I even offered to pay for some type of legs, nothing. Terrible support and service. Also, the credenza is now sun faded on the top.
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May 2024 by miss naebby
Moving process was very fast and efficient! I love my new bed so much.
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May 2024 by Michael Chandler
Great service. Saadia met me and asked if she could help me find something. She provided guidance without making me feel pressured. Once I completed my decision/purchase, she helped me with transportation and then checked in to make sure deliver was successful. Great team at CITYFurniture Midtown.
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May 2024 by Mickey Petrini
Great service, great technicians/movers, overall very easy and quick. Great quality. A+++++++
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May 2024 by Larissa Leite
Very good
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May 2024 by Alicia Becena
I was highly impressed by the professional sales staff starting with a Tamara who helped me decide which mattress best suited my needs! I can’t wait till all my items are delivered. Hope the delivery staff is just as good!
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May 2024 by Andrea Aguilar
Best place to buy everything for your house ??. Good prices and outstanding client service
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May 2024 by Lala Martinez
Maura at city furniture in Miami was amazing ! 5 Stars
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May 2024 by A. Voci
Edited until City Furniture resolves:I'm writing to share the harrowing experience I've endured with City Furniture, an ordeal that has not only cost me a significant amount of money but has also disrupted important plans and caused immense inconvenience.My journey with City Furniture began with high hopes of purchasing a new mattress. After careful consideration, I selected a medium mattress in-store, only to receive a completely different, uncomfortably hard version upon delivery. This discrepancy was attributed to the discontinuation of the original mattress, a fact conveniently omitted during the purchase process.Despite City Furniture's acknowledgment of their error and their assurance that I could select another mattress, the subsequent deliveries proved equally disappointing. The plush mattress I chose was delivered with the same rock-hard firmness, accompanied by false advertising regarding its thickness.As a result of these repeated failures, I've been forced to endure weeks of discomfort, sleeping on my couch. This situation has not only taken a toll on my physical well-being but has also disrupted plans for my mother to stay with me. Unfortunately, she cannot sleep on the couch, and I'm left scrambling for solutions due to City Furniture's negligence.In my attempts to seek redress, City Furniture's customer service has been nothing short of underwhelming. Despite my grievances and the substantial inconvenience caused, I was merely told to wait 24-48 hours for them to consider a refund—a response that feels dismissive given the gravity of the situation.It's disheartening to see a company prioritize profit over customer satisfaction, especially when it results in such profound disappointment and inconvenience. I implore anyone considering purchasing from City Furniture to think twice and consider the potential consequences of dealing with a company that shows such disregard for its customers.Until City Furniture acknowledges their mistakes and provides a satisfactory resolution, I will continue to share my story and caution others against patronizing a company that fails to uphold its promises and responsibilities.(
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May 2024 by Zeta Nu Sig
Great place to shop for quality furniture that won’t break your wallet.
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May 2024 by Negar Ghoreishi
Raul was extremely helpful and knowledgeable! Great service and super fast.
