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July 2024 by Felipe Cowley
Like all citibank well
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July 2024 by Pabs
Great service. Citi is a wonderful bank I've had a very good experience since I've been a customer several years now
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October 2023 by Elizabeth M.
one star because half star or none star its not possible... horrible location eith just one cashier so if you as client use your lunch hour to deposit inside the bank have to cross your fingers its not the same lunch hour the cashier is taking. three office employees that cant take your deposit or withdraw because they are not cashiers so just talking between them. i understand the cashier have to eat... go to the bathroom etc.... but Citi charged their clients for everything!!!! seriously ONE cashier and customers have to wait? this bank its a joke
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October 2023 by Yisell Oro
I had an excellent experience in this branch with the account executive Claudia Gutiérrez. Their service was excellent and they demonstrated great knowledge of the products and their benefits according to my needs.
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October 2023 by Beatriz Castro
Terrible CS
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October 2023 by maxmiami 305
Me and my wife opened up a CD account, we were then told we could open up an intrest bearing saving account that we qualified for and would receive the pay out in 3 months and could take the money out at that point. Alexa Castro set up our account. After multiple account transfers to set up this account to make sure we could deposit the required 25k, we set up the account, and to my surprise what we received was nowhere near the amount Alexa told us. We waiting an additional month, nothing. I called the bank and spoke with her and she back tracked all the promises she made to me and my wife and that the amount she quoted us was incorrect. She became beligerant and loud and I asked to speak with the Bank Manager. Jorge, who I spoke with, could care even less than her, although he was more proper than she was he did little to help and seemed to side with her mostly and said it was a miscommunication. A miscommunication it was not, we were LIED to by Alexa in our face, I guess she was desperate for that commission or incentive to open new accounts. Immediately I closed all my accounts and transferred my money out. NEVER AGAIN WITH CITIBANK, THIS BRANCH ARE A BUNCH OF CROOKS, STAY AWAY!!!!!!!
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September 2023 by Fernando Valdes
System at this location was down for TWO days. Not acceptable from such a big name bank. Couldn’t make deposits. Spend the morning calling to find out if the system was back on, but no one answers phones at this location.
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February 2023 by Maria Noel Palacios
Ridiculous...went tu make a deposit, they refuse to take loose coins...do you see how inconvenient that is! I have to find ANOTHER agency who can actually take coins. I had to leave and NOT make any deposit AT ALL
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January 2023 by Maria Alfonso (ClayMoonCreations)
I hate this bank so much. I order I credit card last year around December and I still waiting on it. the customer service over the phone is actually a waste of time. They keep sending me to the wrong associate. DON'T WASTE YOUR TIME ON THIS BANK.
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August 2022 by Adonis Montalvo
I went to the branch on Saturday to open a business account and the branch manager told me that on Saturday they could not do that service
That supposedly they are going to call me, and it has been more than three days and nobody answers the phone that bank, total frustration
I went to the branch on Saturday to open a business account and the branch manager told me that they couldn't do that service on Saturday.
They supposedly called me, it's been more than three days now and no one answers the phone from that bank, total frustration.
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July 2022 by Joshua Mayorga (Datbombastic)
For the past 2-3 months I've gone to this store and you guys have it closed every time, yet you guys block a payment to my tenant which I've made the past 3 years which makes no sense, Now I've gone to three, 3 FREAKING BANKS this company and it's lack of professionalism has gotten out of hand
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April 2022 by Aixa Bermúdez
From printing statements to making international transfers to automatically noting that I will be traveling abroad, this branch has helped me maneuver the many services Citi offers. The service is always polite and professional. In person or on the phone, they have never failed to answer my questions clearly and patiently. As a senior, this is very important to me.
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January 2022 by Delia Ramirez
Unfortunately I am having a big problem with Citibank and with this particular branch, neither the Banker Kaharen Torres staff nor the branch manager who has not made the slightest effort to help me, the only thing she has done is tell me to contact the department Bank legal by calling to the customer assistance telephone that of course every time I call they do not know how to communicate meBoth the personal banker and the manager are only there to sell accounts and do not know at all how to solve problems. The bank has been receiving deposits in my husband's account that was blocked 8 months ago due to his death, and I have not succeeded despite all the attempts I have made to have those deposits returned to the retirement system of my husband's countryI do not know why they have a manager who does not know how to solve problems, the Bank must train its employees better and not give a position to those who do not know how to handle problems. !!I will close my 4 accounts due to the lack of service from the manager.!!
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December 2020 by Claudia Santos
The bank is supposed to close at 4pm, and at 3:52 it was closed already. Like what manager would approve this? I also had issues in the past with them. This branch is unreliable.
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February 2020 by Libia Del Sol
(Translated by Google) If you are bored and want to talk to someone, you can go to Citi bank, the line arrives at the door and the tellers quietly talk to you. What a terrible lack of respect at the time of others ... without words ...
