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May 2024 by Liliana Fabrizio
Excellent, friendly and very professional attention from Mr. Jonathan M Piombo at Citibank of Brickell. He took all the time to explain and advise on different topics, showing absolute knowledge of everything. Employees like this make a difference and it is a pleasure to interact. Congratulations !
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May 2024 by Julian St
I had excellent attention from Elber.
Thank you!!!
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May 2024 by enrique ketterer
I write and call from Chile and no one answers by either means. My executive is Jonathan M. Piombo, if anyone can help me please!
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May 2024 by Cheri Staton
I would leave a negative score if I could called in to inquire about information for opening a business account the first lady hung up on me because I told her that I was directed there by customer service and wasn't sure if I would go with Citi bank as of yet before I provide all of my business information I needed a general question answered .... She was just RUDE. Called back got a guy named John Campbell is the name he gave me asked to speak with the bank manager her told me the bank manager was not there then I asked for the next person that was in charge he told me that they didnt have anyone there. You want me to believe that you are a bank and you don't have some kind of supervision around money! Super rude folks if they are an indicator of how Citi bank runs I am glad I got a first hand experience before I started banking with them. They just lost me and my partners business!
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April 2024 by FABIANO SERFATY
I had the best experience in my life today
Here with Citibank’s staff : Elmer , Luís , Richard.
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April 2024 by Karl de Borbón
Too bad that this Citibank branch managed by incompetent manager with weird attitude
Avoid the stress and the unjustified high fees and save your energy and good mood because one visit to this place can ruined your day
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April 2024 by Tatyana Lee
Top notch professionals work at this branch. Special thanks to Luis Camina and the gentleman who was helping me was sitting at the welcome reception on April 8th, 2024. Luis has demonstrated great competence and integrity. Thank you, Citibank I would strongly recommend this bank and its branch to everyone
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February 2024 by Iara Daneri Arancibia
Excellent attention from Oscar! Thank you!
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January 2024 by Joan D.
The front desk "banker's" behavior is an uncivilized disgrace to a major fin intuition. NOT FIT to handle customer relations, be employed where he interacts w/ ppl. Customers/investors like me pay his salary. He's rude demeaning and nasty. The last straw was when he pointed his finger at my 75 year old mother and spoke with some ladies behind me like trash. His demeanor is so unacceptable and atrocious that I decided that I'm transferring our funds to another bank. (Too bad because I liked Richard.) If you encounter this man, he will make his business to prevent you seeing your personal banker and your money is not welcomed there. What a failure in hiring. Congrats Citi! This is how your loose clients.
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January 2024 by Wladimir B.
The people working there have very bad manners and do not have a sense of urgency, my wife got scam in a gas station in brickell and they took her money we call and they said Citibank was going to close the account and open a new one and to go to the closet branch when she got there the agent didn't help her at all
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October 2023 by Tania Rosa
Highly recommend you come into this location! Luis was so sweet and helpful he opened up a new account for me, he was really knowledgeable about all the different accounts I could choose from and helped me pick the best option. Super fast and professional service.
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August 2023 by Julio Omana
I am going from Colombia to CitiBank in Brickel on July 27, it has been impossible for me to get an appointment to be seen
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July 2023 by Araniko Pandey
Jonathan was amazing! I went to chase in Brickell. They ignored me for 1 hour. Probably because they don't wanna waste time for a personal account. Then I went to citibank without an appointment. They helped me open an account within 15min.
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June 2023 by Ivan Haller
Great Citi brach and customer service, especially Kelvin, super helpful and was able to help with my concern. Thank you and highly recommended
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June 2023 by Diocelin Hernandez
The staff was very attentive and friendly, Jonathan Piombo helped me and his attention was wonderful, I recommend it 100%
