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March 2024 by Revena R.
Customer service sucks workers are extremely biased to color. They lacked diversity in their staff. I felt like it was a hurry up and buy this product or get out waited a week for this appointment to feel judged based on the color of my skin. Very disappointing.
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February 2024 by Monika H.
Luis was the advisor that helped me and was amazing! Very patient with us and knowledgeable when it came to the background of each item, I purchased two rings and a T shirt. Make sure you BOOK an appointment or else you will be let down and it is not their fault. I booked mine and although there's only 30 minutes of shopping scheduled they will accommodate to you.
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December 2023 by Maria D.
I'm honestly very let down. I emailed prior to my visit hoping to get a walk-in or some sort of accommodation due to our last minute decision to come shop here. I emailed asking to be possibly squeezed in for an appointment or WALK-IN, and this is the email I received. The email clearly states 'We do accept a limited amount of walk-in clients daily but cannot guarantee entry without a confirmed appointment.' Yet we arrived here and are being told that no walk-in are possible today. We drove all the way from Miami Beach in hopes of shopping here on top of being returning customers. We asked multiple times to speak to a manager, yet not a single person showed up to even speak to us or give us the time of day. The staff at the door was incredible ignorant and rude not willing to squeeze us in for even 5 minutes while we literally watched 4 parties with at lease two people in each walk out as we waited by the door. The fact that the hospitality was so lacking and non-accommodating. Last time we were customers here we walked out making purchased above $2,000 and we left with our money in our pockets this time around. I will definitely not be returning to this location ever again. I'm very disappointed and let down thinking as customers who are here to shop are literally being denied access into a store.
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September 2023 by Brittany Simon
Love this location. Booking an online appointment was smooth. I had the pleasure of working with Brooke she was super patient and knowledgeable of the product in Store. She truly made me feel comfortable in the environment. I can’t wait to come back and visit again.
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September 2023 by Yael Mbiango
I had the best experience and a great time shopping at this shop. The young lady with the big blonde swoopy hair made my entire experience. Great store and even better staff. A+ for manners. Will definitely be returning to this location. Looking forward to seeing the lady with the blonde swoopy hair.
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August 2023 by Maddie P.
Mcdonalds literally has better customer service Had such a bad experience here employees were so rude and this selection is honestly geared towards low brow flexing pieces. If you want wearable stuff go to the one in new york. If you want to be treated like shit and gawked at by stuck up middle aged guys who think theyre all that come here. Truly you expect designer sales people to be kind of stuck up when you're a young customer but this was above and beyond. As someone who has supported this brand and has things from their other locations I will no longer be putting any money into a brand with such bad values and that treats customers this way.
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August 2023 by Nico Suave
I had a great experience visiting this CH location. The staff is very attentive and knowledgeable about all of the unique and exclusive details of the brand, especially Calypso! She took her time explaining and showcasing all of the details and elements of each piece, from clothing to jewelry to shop decor and aesthetic. I left feeling impressed and inspired, proud to associate with the CH vibes.
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August 2023 by Amanda Lynn Williams
I’ve been to Chrome Hearts Miami a handful of times now and my experience has been consistently positive so I thought I’d show some love. The staff is always welcoming and the merch is beautifully organized. The coffee area and patio give it a unique chill vibe. Time slows down there which is really refreshing for a shopping day. Calypso was so nice and patient while walking me through the store. She pointed out some impressive craftsmanship I loved in some pieces I would have overlooked. I look forward to going back again soon.
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August 2023 by Augi Feijoo
What a great experience, with one of my favorite brands. Made an appointment prior to coming. We were taken care of by Calypso, she made sure to give us a tour of the store, which was really cool. As we shopped around calypso had us enjoy coffee and chocolates and showed us great hospitality!
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August 2023 by Sara Carter
Always love visiting CH when I am shopping in the Design District! Great customer service and overall experience. The staff members are always friendly and helpful. Marina was super cool and knowledgeable about the products and brand. Beautiful store!
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August 2023 by Vero Scutaro
I had an amazing experience with my sales associate Faryn! She was so kind and cool to talk to. Exquisite taste as well! Hope to see her again in store
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August 2023 by Jamie Moore
I just got back from vacation in Miami and I cannot say better things about my visit to the Chrome Hearts location there. For one the store itself is absolutely gorgeous and the service was top notch! Everyone who greeted me was incredibly friendly and eager to help with whatever I needed. An added bonus at the end of my shopping spree was that I got to sip some authentic Cuban coffee from their own cafe in the beautiful courtyard outside the store. I couldn’t have had a better experience. I can’t wait to go back next time I’m in Miami!
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August 2023 by Sophia Gibaldi
The Chrome Hearts store in Miami surpassed my expectations by far. First of all, the store wasn't overcrowded, which I think they do on purpose, so I was able to get one-on-one attention from the staff. The sleek and modern interior is a piece of art that compliments the brand. The staff is super welcoming and knowledgable – they gave me the best recommendations. And of course the craftsmanship of their jewelry, eyewear, clothing, and accessories is exceptional, as expected. This store is a must-visit for luxury fashion enthusiasts. I had an outstanding time and will definitely return for more of their stunning creations.
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August 2023 by Daniella Marmor
If you’re ever shopping at Chrome Hearts Miami, ask for Faryn! She’s the best! She was very attentive to my needs and was very patient with me. She helped me look for my engagement party outfit for 3 hours! She is definitely a people-person and will make sure you are satisfied and get what you want by the end of your shopping experience. I highly recommend asking for Faryn when shopping at Chrome hearts.
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July 2023 by Amelia Yang
Don’t be intimidated by the reviews!!!!! George is a really nice sales. He is very professional and helpful. We really enjoyed our visit. Coffee and chocolate are delicious!
