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January 2024 by Norexa Henriquez
The best service, the most beautiful dresses! Everything in that place is 100% recommended
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January 2024 by Laura Maderal
Renato did a FANTASTIC job with my wedding dress. He was very responsive and helpful and turned around my alterations fairly quickly. He was clearly an expert and I immediately felt my dress was in the best possible hands. Overall, it was a seamless and stress free process which I am extremely grateful for!
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November 2023 by Sarah V.
I truly cannot recommend a better Bridal House than Chernaya! I was lucky enough to find this beautiful place and then I found my dream wedding dress from them. The location itself is stunning, the service is phenomenal and the dress selection they offer is absolutely exquisite! This is what you expect when you go looking for your dress for your big day, but this is the only place I went that exceeded expectations.
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June 2023 by Victoria Alfonso
I wish I could rate them 10 stars. The service is out of this world. They have an amazing selection of gowns from TOP designers. I worked with Juliette and their stylist and they were extremely helpful, sweet, and HONEST. They made me feel like queen. Extremely professional, stuck to my budget, did not rush me, and made me feel like family:)
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June 2023 by Arianna Grijalba
My wedding dress was a Dream the whole team are amazing from Renato to Sarita to everyone they make you feel so special and magical! 100/ recommended
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October 2022 by Ariana B.
I went with my little sister to select her bridal gown. Renato was FANTASTIC and listened to every detail my sister said (and expertly had deaf ears to what other family members said). For starters, this was by far the best customer experience we had. It was quiet, private, upscale and personal. Renato and his assistant made sure we were catered to for every second and we had such a luxurious time at Chernaya. He wasn't there to sell us a dress. He was there to help my sister find the perfect gown for her day. Due to their intimate and custom approach, my sister picked a dress she loved and was able to alter it substantially to her liking without a huge upcharge. I will always recommend Chernaya, and more specifically Renato, to any bride looking for her perfect gown. He was amazing and wonderful and we had an amazing experience.
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May 2022 by Katherine King
I didn’t like this bridal store AT ALL. My appointment was at 3pm today and I got a rude call from the stylist who asked me “are you still coming?” It was 2:37pm but I just informed her that I was on the way. When we got here, she never introduced herself or offered water or anything. They don’t have a very wide selection of dresses and I was told they specialize in ball gowns, which would have been helpful to know when I called prior to my appointment. Needless to say I tried on 2 dress and left. Also, they put me in a front dressing room that you can see directly into from the lobby. VERY WEIRD! It was disappointing to say the least. Not the kind of customer service I’d expect based on the price of their gowns. I was at Galia Lahav prior to this and let me tell you…The service there (chef’s kiss) is unmatched. Do yourself a favor, skip this place and just go there.
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May 2022 by Janet Gonzalez
I’m not one to leave reviews, much less bad reviews but I have never felt so offended and belittled so if you’re thinking about looking for dresses here you deserve to know what happened. I made an appointment online where I specified my budget and other details required a month ahead. The week before my appointment I started getting texts from Natalie asking if I could come in at an earlier time. I said no, my appointment is at 2:30 she then proceeded to question why I couldn’t be there earlier if I had another appointment and where it was. I told her I can only do 2:30 or nothing. She finally said ok fine. The day before the appointment she texts me again asking if I can come at 11:30 I said hey I already told you I can’t. It’s 2:30 or nothing. I confirmed 2:30 idk what else to tell you. Finally the day of the appointment she texts me again that she’s ready for me. I was able to get there at 2pm. I get there and the door is locked, had to wait for Natalie to come open. The store looked closed, not a single soul or any sort of background music. I don’t even remember if the lights were even on to be honest. I walk in with my mom and my sister and we’re all super excited to try on some dresses and hopefully find the one. Natalie hands me a clipboard with a sheet for me to fill out. Hospital style. I fill out as much as I could as we sit there in awkward silence. She then proceeds to explain how their atelier is so great and they can pretty much alter any dresses to anything I like I’m thinking wow this is great. She then shows me a rack of about 5 dresses, I point at one I liked. We keep going, she shows me another rack and I said I didn’t like any from that one. Then she turns around and asks what my budget is, I said I wrote it in the appointment, it was 5k but if I really like a dress I’m willing to spend a little more. I tell her the type of style that I like and she flats out just says I want something too specific after she told me they can do magic with dresses and says you know what I think you should go somewhere else. The only 5k dresses I have are those from the first rack (there was one dress I liked there) she didn’t even offer to have me try it on. Literally stood there and said with my budget I should go look for dresses at chic, boca or lbr. I was in complete shock, my sister and mom were speechless. What kind of customer service is this??? Natalie then proceeded to say that after I find my dress elsewhere she could talk to the owner and see if I can do my alterations there… LOL no thanks. I turned around and walked away. The 3 of us sat in the car with no words for about 10 minutes. Natalie clearly had more important things to do that day than help me out find my dress, she clearly hates her job and that’s okay but then don’t be in this industry. After this horrible experience a week ago I went to Boca bridal today and spent more than 5k HAPPILY on a dress I loved.
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July 2021 by G C.
Elegamce and attentive customer service from Start with Natalie to finish with Renato.Gorgeous selection and left feeling confident on their timeline & promises.
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April 2021 by nataly munoz
From the moment I stepped into Chernaya Bridal House , I was in love! My experience could not have been better. Natalie worked with me that day, and she was incredible. She made me feel like a princess. I’m so thankful I came and found THE dress!✨?
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March 2021 by Alyssa Randell
Unprofessional customer service. And poor quality control in the alterations department. My friends dress wasn't altered with the additions she requested and her bra padding was coming unsewn through the night! Also there is no excuse for the way my friend was spoken to. Being told the week of her final fitting that "another bride is getting married in 2 days and her dress isn't ready either" is NOT reassuring.
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September 2020 by Wineska Rivas
There whole team was wonderful Natalie & Renato and there amazing team made my dream dress happen in less then 3 days!!!
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May 2020 by Taylor Cohen
I loved my experience with Chernaya Bridal House and the atelier.They gave me exceptional service. I would highly recommend them to any bride who wants a 5-star experience.Thank you Chernaya Bridal House for making my bridal gown experience the best!!!
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March 2020 by Sarah Burke
This was by far the best bridal experience. I shopped for my wedding dress here and it was fantastic!! They have a great selection of dresses and I was able to find my dream dress. Renato was so knowledgable and they communicated with me every step of the way. My Wedding was a dream and I'm so happy I bought my dress here!! Go here! It's a must!
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March 2020 by Priscilla Diaz
Chernaya Bridal House offers the best service!!! They worked with me every step of the way. I purchased a Marchesa fitted, fully beaded gown which was my DREAM DRESS!!!
