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February 2024 by Victor Perez
The manager did a great job taking his time trying to help find out about a transaction on my credit card thank you Alex Machado for all you help.
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February 2024 by Lourdes Summerdancer
I opened a personal account at this branch about a year ago. The wait time to see a representative was excessive even though there was nobody else in the waiting room waiting to be seen. Fast forward, the main issue for my review today is, entering into the parking lot while on 167 Avenue heading south is confusing not just for me personally but everyone else! I’ve seen numerous people entering the drive-through inadvertently which is a few feet away from the main parking lot entrance…and backing out onto the road is going to cause a serious accident! The developer or person in charge didn’t think this through when opening this branch. Very poor design! ?My advise if do your banking here, be aware of the issue and be careful not to make same mistake.022124
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February 2024 by Erin-Lynne Barrios
The ATM'S in both West Kendall locations are always broken.
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October 2023 by Jessica Ruiz
The worst experience at a Chase agency. Attended by Alina Toledo for information on opening an additional business account to the one we already have. Served with very little desire to help me. I will never return to this agency
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August 2023 by Luis Carlos Mora Nuñez
Terrible service, I asked to open an account and the girl who helped me told me that if I could open it, I waited 2 hours to be attended to and when another American lady helped me, she was simply xenophobic towards me and told me in a very rude way that I couldn't open an account. account
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June 2023 by Vhikthor Torres
Good services, very friendly
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May 2023 by My Florida Inspections & Construction
Costumer service is forced and there was only one person to open new accounts...next appointmen was for 5 days.
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September 2021 by William Wexelbaum
Great service , Frankey Locksmith , they alwaysAre helpful saved me on a charge that was not correct
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August 2021 by Maria Karla M.
The definition of trash service. Atm machine got stuck, told the tellers twice about the problem asking for some help. They not only sounded annoyed but they said "there is nothing I can do only call the tellers of the atm" disgusting service, took 30 mins to tell me that? Absolutely not
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July 2021 by Peggy Hall
Very Unprofessional staff.I absolutely do NOT recommend this bank much less this agency
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June 2020 by Rubiette R.
Terrible service. I can in today no sign on the door that says "by appointment only" but when I open the door after 2 associates ignored my presence. I had to interrupt their conversation to be heard. I then went through which I had to press the button to again be seen. This branch needs strong restructure for customer service.
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December 2019 by Mthof3 C
Very unprofessional staff. No one greets customers. Just add a name on a piece of paper and sit. No one even acknowledged that you exist. If you ask a question they very rude say to wait for your turn. No way to do business. Extremely disappointed. Take your business elsewhere.
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June 2019 by Juanita G.
If you are going for anything other than withdraw or deposit, please avoid this bank. Every time I go there is only 1 person working and I end up waiting almost an hour just for a signature. There are other Chase Banks nearby.
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March 2019 by Andres Cardona
Horrible service special from agent Maria Ladron.
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October 2018 by Arturo J Peña
I went to open a checking account, at 11:50 am and they tolled me that they are going to lunch