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June 2024 by Erica Simoneaux
My daughter and I had the most wonderful banking experience today with associate Rodson Desir. We came to change over a high school checking to college account. He was such a great help, extremely knowledgeable, friendly, motivating! I can't say enough good things about Rodson! You don't come across people like him very often. It was an absolute pleasure to spend time at this location today. Very grateful for our encounter! We came in for banking and left feeling like we made a friend in our community who gave such great advice. Merci Rodson!
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June 2024 by alexa cabarcas
I needed to deposit a check and when I went up to the teller she hardly acknowledged me after I handed her my check and was on her phone the entire time. Usually I don’t care and will let it slide, but had it not been for me asking what to do next I would’ve just stood there staring at her on her phone. She didn’t even attempt to hide the phone, and if felt like she was just annoyed with me being there. Terrible customer service.
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April 2024 by Geovanni Granda
Incompetence at its best. Banker had us signed the wrong paperwork for our business, after confirming with the manager it was okay to sign. Then a month later Chase froze the accounts, returned all payments to our clients and now we are stuck chasing clients for payment. All this after spending hours at the bank to have just a business name changed, the child helping us did not know what he was doing and just made a huge mess. Do not go to this branch for anything other than taking money out of the atm, everything else triple check all their work. Manger, banker, whole branch is incompetent.
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January 2024 by Marialejandra Castro
We went to open a checking account, Rodson helps us and provide to us value information of the bank app and benefits.. Excellent service
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June 2023 by Vadim Pikus
Great branch - Gio & Christian are fantastic banking representatives and very helpful. World class service!
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September 2022 by K Conway
I’m under my married name, I have been a customer over 24 years of Chase. Two weeks ago at this bank a young manager made me feel like I had a million in the bank.His welcome smile and greeting and offer me water , because such a hot day was wonderful & compassionate. Today I went back and 2 females staff greeted and again I felted welcomed. Please keep up the good work, they show to everyone regardless of race. I enjoy coming to this bank. Thank you very much
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August 2022 by Kathleen Conway
I’m under my married name, I have been a customer over 24 years of Chase. Two weeks ago at this bank a young manager made me feel like I had a million in the bank.His welcome smile and greeting and offer me water , because such a hot day was wonderful & compassionate. Today I went back and 2 females staff greeted and again I felted welcomed. Please keep up the good work, they show to everyone regardless of race. I enjoy coming to this bank. Thank you very much
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December 2021 by kiddwitkickz
So many house-less people around drive up atm
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May 2021 by Matthew S.
Like all banks have become, this Chase branch also sucks. Unable to help you unable to figure anything out and while they're in the middle of doing it you just wonder how the hell did they find their way to work this morning?
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May 2021 by Lorena Olabegoya
Terrible customer service, didn’t let me use the restroom when I’m pregnant even though there’s clearly a public restroom. Have been a chase customer for over 15 years. Rather take my business elsewhere.
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May 2021 by Glendy Laura Urbay Centeno
(Translated by Google) Local- spacious, with availability of independent tables if you need to do anythingService- very friendly workersTime - very fastParking - on the sideSanitary measures - hand sanitizer at the entrance and several other places(Original)Local- amplio, con disponibilidad de mesas independientes si necesitas hacer cualquier cosaServicio- muy amables los trabajadoresTiempo - muy rápidoParqueo - en el costadoMedidas sanitarias - hand sanitizer en la entrada y varios lugares más
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March 2021 by Caroline Donkin
Excellent service- fast and courteous. One draw back though. Ladies room is not available to customers on the go.
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January 2021 by Maria Gatti
(Translated by Google) Many thanks to Supervisor Rene for his infinite patience !! Thankful customer! They really surprised me!(Original)Muchas Gracias al Supervisor Rene por su infinita paciencia!! Clienta agradecida! La verdad me sorprendieron!
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May 2020 by Martha C.
Newish location now open. Parking is limited and under the building, you can pull in from going southbound in Biscayne. No outside of the building ATM from what I can tell, but there is a drive through ATM in the lane under the building.