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May 2024 by Lazaro Lazo
Again, no one to noterize a document. Third time this occurs. Same sorry at the 8street branch also.
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April 2024 by Joey C.
This bank has the worse service of all Chase banks I've been to. Over 10 years banking with Chase by the way. Very rude, lazy and disrespectful! I noticed I am not alone. Crazy that Chase has not handled these issues. I will reach out to regional and beyond to make sure this neighborhood Chase improves.
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April 2024 by Natasha Barraque
They really need more people working at the branch! It’s a ghost town in there with a line of 10 people, all with individual needs. There are Only 2 people are in the branch working (one teller and one private client employee). COVID is over, bank branch employees need to come back to the branch!
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February 2024 by bernie gonzalez
A t m machines always have a problem they never fix them
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February 2024 by Sergio G. Gomez
Chase customer service has declined over the past 4 years . ATM are always down ,Took away drive throu service and inside they usually have 2 people trying to help everyone, they are understaffed. I have been banking at chase for 20 years and I am ready to close my account
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February 2024 by Maria Delange
Walked in today at 1 PM to cash a check and there were two other ladies behind me that needed to make a deposit and see A teller. We were advised by a manager that There were No tellers available because they were all out to lunch. Unbelievable that you would allow all your tellers to go to lunch at the same time. Unacceptable. We were simply told come back later ???
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October 2023 by Priscila G.
The worst service ever. They don't see walk ins so if you have an emergency and do t have an appointment, they can't resolve your issue. What type of bank is this!???
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September 2023 by Adrian Frometa
Terrible, terrible, terrible customer service. The truth is that giving it one star is an insult. I had an appointment with the worker Claudia Gutiérrez and she mistreated me in addition to not helping me with the situation I presented. She was rude and intolerant. Don't go to that branch.
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August 2023 by Aida Fernandez
The worst of the worse. I arrive at the bank and there is no ATM for 50 minutes, so the manager told me. Communism arrived in the USA WHAT A DISASTER. I had never heard such atrocity
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July 2023 by Carlos Perez
This branch is so Mickey Mouse!! If you don’t have an appointment don’t bother going there, they won’t help you!!
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June 2023 by Manuel Lopez
Bad service. Also no one answers the phone
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May 2023 by Adrian Fernandez
Came in to open a business account. There was no sign in sheet, so I walked in and sat down, seeing as I didn't need a tellers assistance. Another customer came in and sat down with her child. Both of us needing personal assistance.Two associates walked by us and didn't acknowledge or greet us.Eventually someone named Magaly or Migdalia...not sure (overheard her name from a client who had an appointment with her) asked the client that came in before me what she needed...then proceeded to tell her "well we're all busy so you'll have to wait."She completely disregarded/ignored me...even though I was right in front of her with my 7 month old and his stroller....we're pretty hard to miss.So after basically being ignored by everyone I came to my own conclusion and said "Fuuuuuck this" rather open up the account elsewhere.
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October 2022 by Dayana Ivon
Always the best customer service!
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August 2022 by Camilo Amezquita
I was very disappointed from my last experience at this branch after 21 years banking with Chase.I went in on Saturday to open an account for my teenage daughter. I walked in at 1pm, one full hour before closing time. I was told they couldn't help me as closing time was coming. Then they added I also didn't have a reservation to speak with the banking associates.I wonder if I should start banking somewhere else...
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August 2022 by Arquimedes B.
I come to deposit money into my account and the atm isn't working, the drive thru ATM was blocked off by a brinks truck for 45 minutes and when he finally leaves they don't even accept cash deposits. The sign clearly states they are open until 6pm but when I ask someone that works there, he just pointed at some paper taped to the door saying they close at 5pm and walked off. Beyond rude!