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January 2024 by Adnier Vazquez
I was there today 12/28/2023 to open a new account, it seemed like an impossible mission to me after visiting three Chase identities, this last one met all my expectations, I was attended first by a girl then by Kevin, terrible customer service, zero desire to help, they explained to me that they did not have personnel to help me and those who were there did not have access to open new accounts, a supervisor never appeared where I also advocated for her, in my opinion it was that the three check branches that I visited near my zid code should do just one bank because none of us could resolve a new account, something I really don't understand
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January 2024 by Diana Carolina
Please provide us with an ATM THAT ACTUALLY WORKS
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January 2024 by gisell pupo
They don't answer the phone and if they pick up the phone by mistake they hang up the call. You even have to ask if you're talking to Chase because they answer as if it were a personal phone. Horrible to talk to them.
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July 2023 by Alexis Diaz
We went to this location for notary service and checking account update. We had a great experience. Brittney, who took care of us, was professional and proficient. She made our relocation back to Miami easier.
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May 2023 by Yulia Fedina
Amazing service at this location. Everyone is friendly and helpful. Especially want to acknowledge Igor Stabler he made me believe in humanity again. He was knowledgeable and very kind. He gave chase logo gift to my daughter and reversed some overdraft because he obviously saw by my banking activities that I fell on hard times. I am very grateful and to be honest didn’t see too many people care recently. Thank you, Igor
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December 2022 by Facundo Laya
I make an appointment and the employee leaves earlier. They don't want to help me out with my problem and give me another appointment. Ridiculous!
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December 2022 by Christi Balaki
Very clean and organized bank but non-existent customer service. I walked in wanting to open an account and I understand that they have appointments, but there were 2 bank employees that didn't even greet me until I asked for help. When I asked if I can open account, they were being strangely condescending? Weird - just work with them online.
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December 2022 by Amy VF
be patient. ok. wait for your turn for a banker, while sitting in the middle of the hallway. wait....someone just cut me off. now another banker coming to greet helps the other person arrived after me. "misunderstanding" they say. Being ignored and bypassed twice could not be related to my not speaking spanish ? or could it ?go to that branch if you are a buddy-amigo of the staff or if you want to feel misconsidered.
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November 2022 by Shauna Stephens
Every time, every single time I decide to go to this branch there is something wrong. The Drive-thru ATM is always broken. The slot to enter your card to go into the vestibule is broken. It's an inconvenience and a hassle.
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September 2022 by elizabeth martinez
Worst bank ever! Every time that I’ve gone here there’s always something wrong, today my local chase was out of service so I went to the next bank closest to me, and this was just terrible i was only able to deposit $1 because the machine didn’t want to accept the rest of my money. The drive through atm machines also need to be changed because they’re pretty old.
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July 2022 by Lola Mendez
The access to go to the atm and Amazon lockers is damage , after 5 pm when the bank is close people can not access in the area . The atm card reader at the door doesn' t work even with Chase cards, this is very disrespectful especially for Amazon customers, Amazon please STOP using this location , you are paying a rent to Chase just to get your customers upset!
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July 2022 by Juany Jean Louis
Worse chase ever, the drive thru atm is always broken. The slot to slide your card into so you can go to the inside atm is also broken, its going on 8 months and it still hasn't been fixed. This morning at 8:54am a bank associate sat at the door and looked at the line outside and directed everyone to the ATM, when we explained it was broken, he shrugged his shoulders.
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January 2022 by Elina Okunkova
We had such a pleasant experience with the Personal Banker Igor Sandler with Chase @ Biscayne blvd today and must share!Top professional with right attitude and business etiquette as well as a wonderful person, Igor made our day as addressed all our questions and requests best way we could ever imagine.Igor is much recommended to both customers and Chase Management to further career promotions. Such people will also make right hiring choices which will improve overall manpower quality which suffers nowadays.Thank you!!!
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January 2022 by Her Highness :-*
I've left 3 single star ratings off late, what is going on? The pandemic really made people lazy, I mean nothing at this bank is working. Same atm broken for hours long?! Not to mention the close the lobby, why, no idea because it requires a card to open it. If they are worried about Amazon packages, a different entrance to that area perhaps? But overall, still not the best either way. Fix it
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September 2021 by Alfredo
I made a deposit in cash at an ATM yesterday a $5000I made a deposit in cash at an ATM yesterday of $5000 The manager and nobody else has reached out and fixed my issue I'm not sure what else to do I'm taking my personal and corporate money out of Chase Bank
