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November 2023 by Jefferson Valle
All the employees were super nice and helpful. Had a great time with my daughter, we will definitely be back at this location ?
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November 2023 by Yani Machado
I went in today for my daughter’s birthday and forgot my phone. Lilian was so sweet and helpful! She took a pic of my daughter with Glisten and sent it to me. The rest of the staff were also nice! It was a fun experience and my daughter smiled the entire time.
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November 2023 by Lisa Ramos
He had a great time! His bear buddy was so sweet walking him along the process and including him! He’s done this once a year and although he’s getting older it’s a enjoyable time seeing him still enjoy his youth!
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October 2023 by javier arango
My recent visit to Build-A-Bear left us frustrated due to inconsistent pricing information provided by the staff. Despite confirming a 50% discount on a stuffed toy multiple times, it was not applied at checkout. The manager's clarify the issue was disappointing.Do not trust the staff on pricing.
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October 2023 by Johanna Ruiz
The site instructions are not clear at all when it comes to in-store pick up. I had paid online thinking I could arrive the next day in store to stuff and record my grandma’s bear. Unfortunately, my order was “not received.” I was told I would have to record my message on my phone, and only then would they receive my order to stuff it to be ready for pick up. The shift manager was unwilling to help, saying I could build the bear in store but without all the promotions online. I would have to cancel my online order and pay full price in store. I don’t think I would’ve mind paying full price had the manager and the employee been more courteous when explaining. Learn from my mistake, just go in-store to build OR order for shipping to your house. The employees won’t help.
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August 2023 by Julissa Furniel
so far parking is easy. 10/10 love the ambiance. music is great. friendly staff. everything is clean and very nice
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August 2023 by Vaun R.
Every corner of this building is amazing! We had the best time! 10/10 Staff is cool and hosted an awesome event!
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July 2023 by Nancy Arguelles
I took both my girls and it was the most memorable experience, the young lady that helped was patient and amazing with my 2 and 5 year old! What a great experience, thank you
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June 2023 by Isabella K.
I had almost forgotten about this place but happened to be at the Falls and my toddler got drawn to the giant teddy bear in the window display. I wanted to make him happy so I let him pick a stuffed animal. He picked the blue dinosaur. It is a cute experience where they let the kids make a wish, kiss a little heart, and then they sow it inside the stuffed animal. However, as many people mentioned in their reviews, they have the kids pick between a bunch of things and do not mention to the parent that these are add-on charges. There was a sound they put it, a beating heart and a scent (that you don't even smell). All of these extras were at least $6.50+tax each making the toy twice as expensive. I went along with it for the experience but I can see this as very challenging for people with a tight budget. After you're done building the toy, you can name it and they print out a certificate for you. My son wanted to carry his Dino but FYI all boxes and bags cost extra too. After we spent $50 on a stuffed animal, my son was really excited to check out the store and play with his toy there. It seemed like the employees didn't like that. They kept looking at him and whispering to each other. Then they told me unless we buy it, he can't play with the other toys in the store. They waited for him to step away and then grabbed the choo choo train he was playing with as well. Maybe I'm overreacting and it's just store policy but I thought it was a bit hostile especially since we were paying customers (others were sitting there forever deciding on what they want). So I left immediately. My son enjoyed it so I can't say that I don't recommend it. But I think they should reconsider their pushy sales practices.
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June 2023 by Rachely Gonzalez
This was the best build-a-bear store we have visited. They had so much variety of clothing and accessories. The store was clean and the employees were super friendly.
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June 2023 by Georgina Gomez
I remember 6 years ago I would go home with my bestfriend (we were in lowerschool) every friday and we would head here. But one day me and my friend didn't want to buy an animal, but a pair of the stakes accessories for our not Build-A-Bear stuffed animal. Yet, they denied us to buy it! Money is money, why not just take it? They kept saying it wouldn't fit. But we wanted it and we were sure of it! I think they just tried to make us buy a bear! We were children and they broke our hearts. ? Im older now and I dont go there but around 2-4 years ago I remember I went and I wanted a plush and I wanted it to be soft. But the workers insisted on filling it full with stuffing which made it hard and uncomfortable. But it is a nice store.
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June 2023 by Ricky Madrid
Nice place. Would be nice if they acknowledged the kids a little more. 3 stars for now
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May 2023 by Anonymous Person
I have made 3 bears here for my daughter and it has always been a very enjoyable time. High quality bears and nice for children to help feel like they created their own bear or stuffed animal.
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May 2023 by Wilson Nariño Tapias
Great experience for the little ones!. I celebrated my daughter's birthday with her friends and they loved it. Thank you.
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April 2023 by Ashley V.
Took my daughter for her 4th birthday. They have a birthday bear that you "pay your age" for. The bear itself comes out to whatever the child's age is and you can add clothes and accessories for an extra cost. There was only one employee in the front and someone came out from the back and saw that there was about 3 different parties there and went back to the back instead of helping the other employee deal with all of us that were just staging around waiting to get helped. My daughter had a blast and got to fill her bear and and name it. Over all it was a good experience.
