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October 2023 by Shirley Taylor
The price changed by $200 in a 24-hour period, went from $800 to $1058. They provided no blankets or straps to help with the furniture. A check engine light came on after about 4 hours into our drive. The truck was clean, did not smell of smoke and it had a full tank of gas.
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June 2023 by Iury D
Front desk lady is super disrespectful. Information given in regards to pick up time and drop off time is misleading. I will never use budget truck again. In specific this location.
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June 2023 by Iury Debs
Front desk lady is super disrespectful. Information given in regards to pick up time and drop off time is misleading. I will never use budget truck again. In specific this location.
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May 2023 by Nai Chen
They will scam you every place possibleAlso you have a good chance of losing life and limb with the poor condition of their trucks
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March 2023 by PSM Facility Solutions
It is shameful that this place scams businesses the way they do. Broken trucks, poor service, rude staff. Truck dumped us in Alligator Alley, roadside would not respond, has to drive 20MPH back. Called roadside again, came next afternoon for truck AND, these people charged us 1300.00 and do not want to return deposit or payment. And, they want to charge for mileage and rental for a broken down truck. DO NOT GET NEAR THIS PLACE! Scams, poor service and stonewalling are not good traits for a business. We are also writing their Corporate HQ and notifying Help me Howard as well as other investigative news outlets and the state fraud division. No wonder they have a 2.6 review, and that is generous!
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January 2023 by Peter T.
Agent had me wait a good 10 minutes while he played with paperwork from who knows when. Then he jammed a liability charge down my throat even though I didn't request or need it. Demanded that I produce a policy showing I had coverage. It's a BS charge and he knows it.
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September 2022 by Coolpadrino
Very disappointed, my son in-law made reservations to pick-up a minivan at a particular time. It was told that no minivan was available a could not warranty that it will be one available, they offer an alternative a pick-up truck!! I can't believe it. He was on the phone with numerous customer service support and some cut off the call others try but could not find a vehicle to help him. He had to cancel.Attendant at the counter was clear as to how she could not help. Disappointed!!!!
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September 2022 by Diego Pajon
Where do I start. I reserved a 12 foot truck and I arrived basically when it opened, they told me all they had were vans but I did not have a lot of time so I had to take it. I came with my stepdad but they purposely used my id so that they could charge me a youthful drivers fee of 25 dollars and I didn’t even drive the van. My drop off time was 6 pm but i was not aware they also closed at 6. My stepdad arrived at 6:01 pm and they were already packing up and told him that he would have to come tomorrow with a small fee of 100. In a way I’m thankful as a 20 year old, this made me more aware of how unethical businesses can be
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July 2022 by Jennifer Sheehan
After booking a truck and driving nearly an hour to pick it up I get a phone call telling me the truck is not available. I ask why I was able to book and the woman tells me that it's my responsibility to call and check to see if they actually have the truck, which makes no sense. They left me stranded without a truck and it was too late to book another. Now weeks later, there is a $75 no show charge from Budget. When I call to dispute it, they tell me that the woman reported that I did not show. Unbelievable!
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June 2022 by Ian Soileau
Absolutely horrible. I made a reservation weeks in advance for a 26’ truck and car dolly and was canceled the day before pickup. I even got a confirmation email a few days before so I thought I was good. Avoid this place at all costs! Penske guarantees availability and is infinitely more professional. They are more expensive but well worth it.
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May 2022 by TJ Israel
DO NOT BOOK HERE. 0 stars if allowed.Despite booking a box truck and tow dolly, they had no tow dollys at time of pickup and did not take it upon themselves to help locate one. This is a terrible budget truck location. Save yourself the time and spend a little more booking with a reputable company in the first place.
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April 2022 by Julio C Almenares
Truck had absolutely terrible steering and door was loose the entire 20+ hr trip First and last time renting a budget truck
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March 2022 by Gus Rodriguez
Very disappointed, my son in-law made reservations to pick-up a minivan at a particular time. It was told that no minivan was available a could not warranty that it will be one available, they offer an alternative a pick-up truck!! I can't believe it. He was on the phone with numerous customer service support and some cut off the call others try but could not find a vehicle to help him. He had to cancel.Attendant at the counter was clear as to how she could not help. Disappointed!!!!
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March 2022 by andres medina
We wait for 2 hrs for the truck. Then they cancel the reservation. Call for 3 hrs Nothing.
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February 2022 by Michele
DO NOT BOOK HERE.- They don’t answer the phone.- Even if you make a reservation well in advance (I did a month in advance) they will not guarantee you a truck or follow up to confirm your reservation- The day that I went to pick up my truck, I waited an hour past my reservation time to get it and they didn’t even have the car carrier I paid for- Then when I finally got the car carrier, it was broken and I had to wait an additional hour for it to be fixed- They refused to help or teach me how to put the car on the carrier- The truck’s check engine light came on an hour after being on the road- And the trucks are filthy! We’re in a pandemic, y’all could at least sanitize and wipe down the interior before passing it to the next customerJust a nightmare. I was moving 13 hours away to a different state and they delayed me 4 hours.NEVER AGAIN.