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February 2024 by E R.
It's my "assumption" there are no qualified applicants to work in the cell phone/security camera section in the West Kendall location thus they hired two of the most inept individuals I have ever encountered. Maybe they were hired so the store would appear to have staff. I entered looking for security cameras and was told an associate from the phone department would assist I stand by the register and a person ringing up a customer tells me one of two individuals, who I thought were customers could assist. I observed 2 individuals chatting and scrolling on their phones. I asked for assistance in looking for a security camera. They looked at me like I was speaking another language. I again asked for help adding if they can't help me maybe a manger can. The "spokesperson" answers, "do you want a manager to help or "our" help?" My response is "well if your willing to stop scrolling you might be able to help." They now listen to me, tell what I want is not in the store. I ask for an alternative , asking questions about the product , about the installation , about my membership and new policies. All the spokesperson could tell me (repeatedly) is that they only sell the product and nothing else. I was going to drive to another Best Buy when I decided to go to staff members who worked in another area , they had helped me with a purchase before. Those deserve 5, 2 cell scrolling people 0.
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February 2024 by Lizardman (Lizardman)
It took a little while but I was able to find what I was looking for. Also online pick up was very smooth.
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February 2024 by Bryan Shaw
Always a pleasant experience. They even know my name as soon as I walk in the door
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February 2024 by Juan Sanchez
Excellent place
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February 2024 by Mirielys Arcos
Terrible attention, they are not responsible for shipping, do not buy here
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February 2024 by Jane Smith
Store always looks messy for some reason. Didn't buy anything.
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February 2024 by Concepcion Perez
Excellent
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February 2024 by Tony Torre
Prices have gone up, customer service is scarce.
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January 2024 by Mercy Perez
It was good
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January 2024 by Ingrid Leida
Not very helpful
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January 2024 by Elias Abdala
Very well stocked, although customer service could improve a little.
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January 2024 by Antonio Ugas
Good people and excellent services. ?
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January 2024 by Yoelsis Gonzalez
I made a purchase of a Samsung TV on December 29 and in this same store and on January 27, just 28 days later, the equipment had problems and the Manager and the clerk told me that they could not exchange it nor return the money for What I am paying for a device that does not work, so I do not recommend anyone make a purchase of a device when they are not responsible for the sales of the products they offer. I am very dissatisfied with the service.
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January 2024 by David Rodriguez
They always have lots of staff on the floor. excellent Geek Squad people
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January 2024 by Claudia Lopez
I love Best Buy Store , and this is one of my favorite store. Thanks!