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December 2023 by Jonathan Reynoso
The 2 starts are for Alexander he was amazing and better than Marcel and the Big boss around. Alexander deserves better position he knows customer service and He knows how to treat a customer and he knows how to open an account rather then Marcel who was not able to do it and insist all the time that I could make everything by my own through the APP rolling his eyes ?. Do you guys think people loves to come to the bank? This was my second attempt and I had to deal with this. The big boss came in the office to approve and place a secret password but he didn’t even look at me or say Hi, Wellcome to BofA or even good afternoon. Even though I greet and I said “Thanks” to him. You guys should care little more of you personal appearance. The big boss uniform was not press and wearing facial hair is a sign to don’t TRUST. My experience would be 5 stars if the heads that run this place shows more CARE to the customers.
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September 2023 by Jeremy Uzan
Amazing experience with Marcel Pellegrin but also with the assistant that take the time to welcome you when you arrive in and install your before your appointment.Thank you
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March 2023 by Lourdes D.
I ordered some foreign currency for a trip and experienced such a smooth process picking it up at this branch! I ordered the currency online for delivery and received an email a few days later saying it was ready for pickup. Although there was a bit of a wait for a teller, the person who helped me (I believe their name was Annette) was a GEM. So thorough and kind. They made sure to follow all procedures and recommended I count the currency and check it against my official receipt before leaving. I felt really taken care of and everyone else that worked here greeted everyone that came in, smiled and genuinely made it such a pleasant experience.
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July 2022 by Lawrence A. Wilson
Worst… I Live 2 blocks away(3 minute walk) and I’ll would rather drive 15 minutes south in the name of efficiency.
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July 2022 by Parviz Tayebati
Great and professional service.
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January 2022 by Anil Agrawal
No teller services this entire week. Not sure why open the branch.
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May 2021 by ANDRES TRUJILLO
(Translated by Google) ATMs rarely receive cash deposits or are out of service(Original)Los cajeros electronicos muy pocas veces reciben depositos en efectivo o estan fuera de servicio
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November 2020 by Daniel Burkuš
Closed despite the opening hours suggesting otherwise. It’s Monday.
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September 2019 by Spilla Rudeboy
The worst customer service, they treat us like we working for them.. You say something they purposely start moving even slower, Never ever again.
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September 2019 by Krishna Nagavolu
Small place but amazingly good service.. Expertly delivered, especially by the manager Amanda.. in and out very quickly!!
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November 2018 by Veronica Quintero
Not the best experience at this branch. The teller was having a bad day or something and didn't even say hello.
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September 2018 by Sylvia S
Very understaffed, after waiting on line for over 10+ minutes to get to the teller, she left when I was next in line without any explanations ( lunch break?) feels more like a public office than a for profit business
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May 2018 by Ed M.
One teller on duty on the Friday before a 3-day weekend obviously leads to unreasonable delays. It took me 18 minutes of waiting in line to cash a check on my own account. When I left, 10 other people were in the line behind me. Management made no effort to add more tellers or to assist.
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October 2017 by Clara Muniz
2 tellers, line full of people, took 27 minutes to make 1 simple deposit. Always the same.
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September 2017 by Gabrielle D.
This branch is always understaffed. It is the only branch in Coconut Grove (a busy section of Miami). It routinely only has one teller although there are typically three or four people in the teller booth but only one is usually actually working. They do not have a notary like most branches. The staff barely speaks English and are generally incompetent. They have several people in banking offices- none of who are helpful or knowledgeable. They cannot replace cards with fraud, they refuse to take down fraud complaints and for nearly every service they tell you to call an 800 number.
