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October 2023 by Cristopher F.
Worst customer service by Damian. While he was on the phone with another Avis employee he was apparently joking about staging a walkout to screw over the customers. That's something paying customers are just dying to hear while they are forced to stand in a stale smelling room that hasn't been touched up in ages. This is the guy Avis chooses to take down personal driver's license information and debit/credit card numbers. The sign on the door telling customers that no employees may be onsite says it all. You can tell this is a poorly managed rag tag operation. Avis and the people it hires are tone deaf, and do not abide by their solicited agreements.
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January 2023 by Steve M.
Reservation for 3 pm.Sign on the door says call us, we're busy, be back in 20-30 minutes.Called them, seams we are totally at they're mercy.Even though I have a schedule, and appointments that I am obligated to make on time I would give negative stars if I could.
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November 2021 by Evelio A.
Somehow during my booking process Avis added my old corporate rental number I no longer can use back to my reservation. I literally removed it during the reservation process and the system put it back in. I only found out three days before when I got a reminder that noted I need to bring documentation.I called the rental counter and the gentleman answering told me we could work something out when I got there.Turns out "work something out" meant $250 MORE for a four day rental on top of Avis' inflated holiday price I'd booked at.What a way to treat a customer who rented with you guys for corporate work on a weekly basis for years! Or any human being given that your system did this.On top of it, the desk agent was terribly rude. He'd called me earlier in the day to confirm my reservation and when I walked in his first action was to chastise me for not returning his call.
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July 2021 by Jose L.
Do not go this shady Avis location. They will mislead you to grab daily toll passes and liability insurance you DO NOT need all to charge you extra and make a quick buck off customer. Avoid if possible
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June 2021 by Donna E.
Zero rating. We rented a vehicle from this location that should not have been allowed on the road. We unknowingly headed from Michigan to Montana with bald tires. The tire pressure light kept going on, we had to stop at every gas station along the way driving with white knuckles as we were on a schedule to pick a grandparent up at the Bozeman airport, and hoping there wasn't a blow out, until we reached our destination. When we did and called AAA, the AAA guy said that the vehicle we were given was unsafe to drive and should not have been rented to us with the bald tires. We will never jeopardize our family's safety again by renting from this Avis location.
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April 2021 by Robin Z.
Damien is AWESOME!! Avis is always my go to as a preferred member in professional travel but Damien has gone above and beyond making the process seamless and stress free while consistently being professional and courteous! Thank you!!
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November 2020 by Heather G.
Damien was an absolute legend. I called him in desperate need of a car and he was able to get one for me, on a holiday weekend no less! It was quick, easy, convenient and the car was sparkling clean (huge during Covid). Highly recommend this location.
