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February 2024 by SupernaturalLove100
I visited in October of last year, walked in and a woman who was the manager seemingly introduced herself as Eileen and tried to force me into buying a credit card as if i hadn't already said no thank you. She gave me a huge speech about the benefits, keeping me standing there as if I didn't have better things to do, and I listened bc I didnt want to be nasty, only for me to just give the same answer...NO THX. She walked away. There weren't many people at all in the store and I heard 15 min later her raising her voice at 2 other employees with profane language. That low key boiled my blood since 1, no one deserves to b spoken to that way in a workplace environment when they're trying to make money and 2, they looked like teenagers. To my complete shock, it got worse when I heard her tell them to watch out for the Black customers because they "always come in here to steal." I immediately turned my head in the direction I heard her loud, vile, insecure, miserable, bile-filled mouth spew blatant racism, dropped the few items on my arm that I was going to purchase and left the store before I could curse her out for being the devil's incarante Karen herself. As a customer, I was surprised she didn't even have the intelligence to whisper her racism, but racists are typically bird-brained so I should not have been surprised at all. If she had been close enough to me when she said that, I probably wouldnt have been able to resist cussing her tf out. Disgusting and unprofessional to say the least. I was not going to leave a review but find myself still thinking about this MONTHS later now that we're in January. I question American Eagle as a company for allowing this p!g to continue representing them while they make sure to continue making "inclusion" apart of their branding/promotion. As I look at other reviews, I am not the only one. Never stepping foot in that cesspool of bitter Betty demon energy ever again.
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December 2023 by Marco Iba
Excellent service, saved lots of money with their store credit card and the Manager was beyond kind, helpful and got me more than I was looking for. Amazing!
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July 2023 by Ileana Dominguez
I worked there for a few months like everybody else, nobody can survive working with Eileen, she is racist always saying that black people go there to steal, she never appreciate nobody’s work its like she hates young people black people probably she hates her life and she takes it out with everyone. In the time that I was there I tried to call corporate to complain about her because I really liked my job but no matter what, she will just lose all of her best workers
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May 2023 by Patricia Arellano
Overall experience was amazing!! All 3 employees. Especially Lorna and Aileen. Really helped me find what I needed and went out of their to find my needs.
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May 2023 by Camila Aplicano
I went to do a interview at this store and the manager Eileen was the worst interviewer I have even been in. Everything that I was saying she would always say something snarky back. Also she would imply that I was lying about the things that I was saying in the interview, I felt super uncomfortable in this interview, I regret going. I told her that I felt uncomfortable working at night and she couldn’t understand why even when I told her three times that I just didn’t feel comfortable working at night she still wouldn’t understand, like if I was making an excuse. I enter the store hoping I was going to get the job and I left thanking god that I didn’t get the job. If you have a nasty attitude with people then don’t work with people, common sense is not that common.
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September 2022 by Luis Mendoza
First and last time shopping here. No one is in the fitting room to open a door for you, I waited 20 min before I decided I should go get someone. They are too worried bout getting you to open a credit card that their customer service is all over the place. Long story short they sent people BEHIND me in the line paying in “card” to go pay elsewhere - when elsewhere didn’t work they sent them back and put them in front of me. Yeah imagine that. When I walked ZERO STARS wouldn’t go back
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September 2022 by Vera Bayona
Upon entering the store, there was no staff in sight. I walked around and saw a sign that said 39.99 display for the jeans below the display specifically. Understanding that, I sorted through the unorganized jeans to find one that would interest me and was my size. After spending about 30 minutes looking within the shelf that was advertised as said price, I try one on they fit I stand in line. Well there was no line, Just empty cash registers. After waiting about 10 minutes, standing with the merchandise in my hands I was asked “ready to pay?” I said yes, as if it had not been seen that I was in the store as I had seen a staff member in the fitting room walking to the back as I walked out. Upon the checking out, she informed me of a different price. I informed her the location I had found it, but it was okay and i’d still pay. She argued that I was incorrect, I told her again I was just letting you know where I found it so future customers due to the same issue. She attempted to tell me to follow her to shoe me the “correct” place for the 39.99 jeans. I told her I was not going to follow her, if it was necessary the cameras could be check to see I sorted only through that pile but may I please pay. After being asked for my information without being asked first if I was interested in a rewards program, I informed her I was not interested and just wanted to pay. If a customer informs you they found an item in an incorrect section that could cause future confusion, take what the customer says into consideration instead of being rude. I would not recommend going to this location, as the staff are barely out and you will have to wait to be ringed up in an empty store.
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August 2022 by Helen Martinez
The reason why I unfortunately have to give American Eagle a one star rating is because of the store manager. As soon as I walked in she started to harass me about opening a credit card. The first time I kindly told her I was not interested and you could see the disappointment in her face. She continued to ask me about opening a credit card; she let me know she was the manager and how great the benefits were. After I told her no for the third time, she finally walked away. I heard her yelling at her employees, asking them “WHAT’S LOYALTY”? I have no idea what loyalty means but I could see how uncomfortable her employees felt being talked to that way. The employees were all really nice but I will never come back to the store if she’s going to be there.
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August 2022 by Shaolin Rat
Staff were super helpful, my order hadn't come through but they put it together on the spot for me. Great customer service.
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July 2022 by Oscar Alejandro
I came to this store to shop and nothing more. When I walked in all the workers greeted me and were super helpful from beginning to end. I’m giving this store one star because the manager, Eileen, is honestly one of the worst people I’ve ever seen and shouldn’t be working in customer service or anything involving human interaction. In my 30 minutes around the store I heard her actually yelling and raising her voice at employees, belittling them with unnecessary personal insults, making rude comments about the customers (Mainly about their personal appearance), and scolding the employees for not getting enough customers to sign up for their credit card. When I spoke with her she put on a façade and presented herself as a nice and helpful person but as soon as I stepped away she continued the same foul behaviors. I made conversation with some employees who confessed that they feel extremely uncomfortable and afraid working with her but don’t speak up because of how manipulative she is. I’m a huge fan of everything about this store, but she is enough of a reason to convince me not to return and tell my friends to also do the same.
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December 2021 by Ricardo De Miguel
Nice stuff great service from all the girls !
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October 2021 by Lorenzo Miranda
Awesome ? ? ? ?
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June 2021 by Janet Jackson
My daughter had a great time shopping here...she purchased the cutest shorts and jeans ever....service was excellent!!!
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May 2021 by Gabriela Kiani Leon
I always have a great experience at this store ? always helpful and the jeans are amazing!
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May 2021 by Black Cross20
Love this store for savings
