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December 2024 by Miguel Cruz
Super good attention
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November 2024 by Gloria Gordon
Horrible customer service!!! The website should be more specific when it comes to “lunch breaks.” I arrived at 12PM, went upstairs to find people sitting outside the clinic. A lady told me that the guy said come back at 12:30 b/c they were on lunch. So I go downstairs to to the thrift store to look around to waste time. I come back at 12:30 and the guy tells me to come back at 1:40!!! Why? I was told 30mins ago to come back at 12:30, now it’s 1:40?? Y’all tripping and need to be more clear on when the clinic is actually open and accepting walk-ins. Tried to speak with a supervisor (nobody was available) b/c atp you’re wasting my time, I don’t live close by to just come back at 1:40. Inconsiderate of people’s time. I understand it’s a free service but just b/c it’s free doesn’t mean that my time isn’t valuable.
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November 2024 by Sam G
Had a great experience was quick and friendly staff! I’ll definitely go back
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September 2024 by Corranne Hurrinus
horrible customer service trash
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September 2024 by M Love
Misleading office hours. Says open until 6pm but close at their discretion. Should update website with more accurate information.
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September 2024 by Gonzalo
Long lines. Bureaucracy. I came at 12 and made me wait until 1:30 because of their lunch break. None of that in the hours of operation.
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September 2024 by Amira
Came for testing at 4:45 which is 1 hour and 15min before their official closing and they were already closed for testing.
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July 2024 by yosvel ceballo
hello, I don't usually leave comments behind, I'm a Latino gay man who has lived in the United States for over 18 years and I lived by the city of Miami where progress is always welcome. As part of been a patient of AHF wellness Center for over 5 year and
in which offers you a free HIV/STD test for everyone, service have never been an issue with me, yes, it is Miami and parking lots is always going to be problem anywhere you go, plus in a city where the amount of people is at vast, so come in early or be lucky. Test are done quick and if you have any questions there are doctors who provide answers for you with great attitude and attention. Medication is always available for you as long as you have insurance, they offer same day hand-to-hand if medication is available for positive results. They also offer an App through healthVana in which you can see your results privately and email/calls reminders for checkup. Last but not least they also deliver PrEP medication to your door. I hear and read many negative comments about this Center. As for me it has always been a great service and place to be attended.
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July 2024 by Anon
I had an exposure to HIV back in March and one of the nurses tried to make me feel like I was somehow responsible for the exposure. Very disrespectful staff especially when a lot of us drive so far away to come here. And to the people saying just go somewhere else and to not complain cause its free, some of us dont have those resources and most people live paycheck to paycheck. Just because your working poor doesnt mean you deserve to treated like trash. I'm now happy at a new clinic.
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July 2024 by Austin Love
This place is so corrupt this is now the 3rd time I have driven 45 minutes to get here: and they said they are closed for lunch. It says they don’t close until 2pm on their website and it is 12pm. I think they are racially discriminating against who they allow to test. They let the girl in line in front of me get signed up and go in. Then told me they are closed for lunch until 3 pm. That’s in 3 hours?!!! Someone needs to intervene with the corruption at this place because they are allowing the staff to pick and choose who gets treatment at a place that is supposed to be a public service. It’s absolutely disgusting.
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June 2024 by Lazaro Gonzalez
What type of analysis do they perform and why?
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May 2024 by Jon
So many people complaining about the wait and business hours go somewhere else then and pay for std tests.i Love this place. Staff are really professional and it’s free. Thank you
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May 2024 by Arturo Pedroza
The pharmacy works very well, not above in the Testing part, They are always “lack of staff” it closes before it takes a long time.
For example today Saturday 04/27/2024. Here on Google it says they close at 4 pm, however I arrived at 3 and they had already closed the door 10 minutes before according to another person who was there. And I spent 20 minutes knocking on the door and no one came out, not even to have the decency to say that they weren't going to serve anyone anymore.
It was until 2 case managers came out that I was able to enter and they told me no, that they were already closed and they were not going to serve anyone else, that they close 1 hour and a half before because they have to process everything for the day. This is something VERY REPETITIVE in this place.
I have no problem if they want to work even just 2 hours or whatever. But waste our time and don't say here that they close at 4 pm, which even the pharmacy thought they closed at 4 and they told me to go upstairs because they were there and should still be working, the 2 case managers also told me what same when they came out. But no, the doctor who was in charge at that time said that he closes earlier and he already sent everyone home and they were just finishing processing what they did during the day. He even told me that if I wanted quick attention it was for the south beach location.
Anyway, just let those of you who are here reading know that if you want any type of attention, you should know that you are going to spend more than 3 hours there to be attended to and that if they say they close at an hour, know that you have to arrive 2-3 hours before because otherwise they will They said they already closed so they could “process what they did that day.”
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April 2024 by Martin A.
I've been waiting for 45 minutes just to see the doctor and get my pills after checking in at the machine. Not one person explained why it was taking so long. Of course, I left without being attended to.
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April 2024 by Moises J. Pineda
I was disappointed the web site for Biscayne says on Friday they do testing from 10 am to 2 pm and 3 pm to 6 pm. I got there at 12:35 pm and the girl in the front told me they were not doing any more testing until 3 pm. I was like what?? Plus I parked a little far and walked 11 minutes cause they have such a tiny parking lot that I assume just gets taken up by the workers. I couldn't wait until 3 pm cause I had to get back to work.
