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November 2023 by Paula Busta
Amazing customer service and attention to detail.Every time I come here I always have such a pleasant experience and get the help I need.
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November 2023 by Patricia Valentina
Jenny is amazing. Great customer service. ?
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October 2023 by Mark Maleri
Great experience and friendly staff. Shoutout to Grace. Thanks for your help today and your suggestions. You were awesome! Love this store.
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September 2023 by Amanda “AFancyAffair” Tur
terrible customer service. Attempted to pick up a gift this morning, arrived to the store at and tried opening the door, but it was closed. I waived at the person inside and she looked up did some hand signal and went to the back. I called the phone number on the door to see if I should wait or come back later, instead I had a girl answered the phone tell me the store was closed and hang up. Called back again to see if I should wait and she didn’t even answer. This happened all during work hours. Great customer service would have been if she would have answered and maybe said there was an issue or a delay with opening to please wait or come back instead I got hung up on.
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June 2023 by S F
Great place to shop! Great customer Service!
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December 2022 by Sara O.
Amazing customer service and products! Grace and her team are very sweet and knowledgeable. We have a great experience every time we visit this location.
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July 2022 by Mars
Lack of customer service.
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June 2022 by Amit P.
Two stars only because we love the products. If you need Aesop stuff you are better off going to fashion district or wynwood. The person working here on sundays is absolutely the worst. Never had worse customer service in an Aesop. Literally store was locked up at 2pm and she comes back and unlocks it or maybe she just showed up for her shift a little late, like 3 hours. After that she was completely useless and provided no support whatsoever. She was too busy on her phone to help customers. For sure she has no interest in skin care or anything related to her job. Last time we come to the coconut grove location. Hopefully this isn't a sign of where the company is headed.
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June 2022 by Janae Hernandez
Grace is very sweet and helpful
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January 2022 by Aja H.
super clean store. the products are incredible. i love the exfoliating hand soap and the purifying exfoliate face paste. they give awesome samples to try, which is a great way to sample if you like other products from the line. i will say all the products have a clean and fresh scent and leave your skin silky smooth. i bought the lip salve today and can not wait to try it out! the service is nice. very quiet & peaceful environment.
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September 2021 by Jarod Pope
This is an excellent boutique! Grace and her team are welcoming and extremely accommodating and provide a luxury experience! Their product knowledge is the best I have experienced from all of the Aēsop boutiques i have purchased from! Thank you for the excellent experience!
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June 2021 by Amarpreet Sran
I have tried some of their products before from SSENSE but this was my first time visit an individual store.The store associate gave us a good knowledgeable demo of the products I wanted.It was good to try product before buying.She was really nice,kind and knowledgeable about the products.
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February 2021 by Emma
Love it!!
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March 2020 by Naomi Woods
I feel like Excellent Customer Service needs to be recognized. I appreciate their attention to every detail. They make my job easier!! Thank You guys!!
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March 2020 by Kristina Greer
I am OBSESSED with all things beauty, so Aesop Coconut Grove is one of my favorite places on earth. I'm never disappointed when I go there.
