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March 2024 by Francisco F.
Review is about the Inverness Florida advance auto parts store. This store has gone downhill over the last couple of years since the previous manager by the name of John left this store. Too many young kids with drama and unhappy faces have come through here. Not very eager to help anyone and never a smile. Much to my surprise, I walked in there on Sunday, and a young kid by the name of Christian helped me out, and this kid was unbelievable. All smiles, and everything was yes, sir, and absolutely, and a very positive attitude!!! That's exactly how this store ran for many years while the previous manager ran it. Maybe this kid will turn the store around. I stopped shopping at this store and started going to AutoZone just so that I won't have to feel the negative energy. But I will say, this young kid by the name of Christian is going to move up the chain quickly if he keeps up his positive positive attitude and stays away from the bad apples! Hopefully, soon he can hit management and clean house and make sure every employee serves the public and treats them in the correct manner. Great job Christian! Looking forward to continue shopping at the store as long as you're working there. Thank you.
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March 2024 by Miguel H.
Went in for a bulb replacement, asked rep if I had the correct one, he looked on the computer and couldn't confirm but agreed that it was similar to the one removed from my wife's vehicle and said good luck when I purchased it without giving me a receipt. Went outside to attempt insta, but it was not the correct bulb. Went back inside less than 5 minutes after purchase, communicated with THE SAME REP, who asked me if I opened it after I told him it wasn't the right one. And I replied yes is that okay?"" His answer is "NOT REALLY." Thanks for the great customer service. I hope this helps someone else to avoid poor service.
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March 2024 by Treva Fitzgerald
Very knowledgeable and helpful employees in a well stocked and clean store.
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March 2024 by Samuel Rodriguez
Simple straight and to the point.
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February 2024 by DLG Daron
Great service
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February 2024 by John Johnson
This store has really bad customer service, a bunch of little kids that know nothing and when I asked a question they looked like I was bothering them , I'll never go back. If there was a zero star I would post it
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February 2024 by Flavio Ullivarri
After reading the reviews I must have just been unlucky to have to deal with Karen Griffen. I truly don’t understand how this person is even a manager this person has zero customer service skills not to mention rude and condescending. After asking a few questions this person just did not want to help with question of all things A battery. Complete with eye rolls this lady would not even give her name or cooperate number to call. It just seemed as she could not be bothered with an automotive question. Asked to speak with another person and it was a completely different experience. As the a business owner this would be the last person I would leave in charge of my business. Refused to give her name. Very under qualified to deal with the public.
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February 2024 by Misladys Santander
Excellent service
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February 2024 by Jacques Moise
Jimmy is a life saver! Excellent customer service found me exactly what my car needed.
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February 2024 by Martin B
Excellent place to go back
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January 2024 by Tara H.
I love how helpful the employees have always been at Advanced Auto Parts. I had an issue recently with a defective windshield wiper blade that I purchased and the manager, Karen, was Great!! She double checked the accuracy of the products I was getting and helped me problem solved with a pesky rear wiper blade... super helpful, efficient, knowledgeable, and really good at her job. Thank you.
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January 2024 by Christopher Lopez
Went in to get fuses and got the wrong size, had no issue exchanging them for the right ones.
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January 2024 by Carlos More
Good employees, with an acceptable level of knowledge. Immediacy in the management of requested parts and accessories.
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January 2024 by Evelin Clemente
I had problems with my car, I searched on Google to help because of the speed of the problem and when I arrived the store was closed with all the windows and wood.They should update their services so people know not to owe Elkhart because it's closed for repairs or whatever.
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November 2023 by Liset Tejeda
Very good service, they attended to me quickly and I found what I was looking for
