Advance Auto Parts, located at 16600 S Dixie Hwy in Perrine, offers a wide range of automotive aftermarket products, including top brands like FRAM, Carquest, and DieHard® batteries. The store provides several free services such as battery testing, engine code scanning, and wiper installations with purchase. Customers can also join the Speed Perks loyalty program for discounts. However, customer service experiences vary significantly. Some reviews highlight a clean store and friendly staff, noting that employees make an effort to offer assistance despite sometimes long lines. In contrast, others express frustration with the lack of support and unprofessional attitudes from certain staff members. Issues with product returns, particularly regarding warranty claims, have been reported, especially when the original packaging is missing. While some customers have had positive interactions with specific employees, such as a young associate who demonstrated great enthusiasm and helpfulness, others have described negative encounters that left them dissatisfied. Overall, while Advance Auto Parts offers valuable products and services, the inconsistency in customer service may affect customer loyalty and satisfaction.
I always have good experience at Advanced Auto, especially with the manager, John. He's extremely knowledgeable and super attentive.
June 2025
I needed a license plate screw and they were very helpful and efficient. Clean organized environment with great service
July 2024
I've actually been here multiple times, if your looking for Customer service, this is not the place. Nice clean store, but you will ALWAYS be left standing there non-existant. Who's the GM there?
