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October 2024 by Jean P
Always had a bad experience with Ace Hardware service at Kendall very very very rude. However, Thomas in the Doral location assisted me to my needs and went above and beyond to help me find my product and did it while carrying a excellent attitude!
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September 2024 by Napoleon Pardo
Today in the afternoon an employee of our company was in the Eldoral store, buying a key that appeared on the website available for pick up. The ACE advisor (2:00 pm) was very rude and very uncooperative and pleasant. He traveled from Weston for the tool and it is not fair that they bring it in a bad condition.
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September 2024 by Maximilian Rodriguez
As it turns out this is the only Ace Hardware in Miami that does not accept returns. They tried explaining to me how ‘franchising’ works. How then do I have my item with a receipt from another Ace Hardware printed with their logo on it?! Unhelpful and full of themselves. Do not support a business with loopholes they use to try and stifle customers buying power. If I could leave zero or negative stars I would. Never coming back.
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September 2024 by Rene Diaz
I am a regular customer of your store, I have bought for years, and I have always been well served, but yesterday I bought a product that was defective, and today I went to return it, a tube of very poor quality glue, and the cashier called a Mr. Fernando Molesino, who told me that he would return the money, 7 dollars, but that it would be the last time, which I didn't like because he treated me badly and raised his voice, I am a businessman and I have many employees and a store employee has I have to respect the buyers, because this man treated me badly and disrespected me in front of several clients, this man, Fernando, causes losses to the company, they should remove him, I am a man of my word and what I say is true, very bad While passing by a rude and ill-mannered employee does not help the Ace Hardware firm.
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September 2024 by Ernesto Munoz
I bought a griddle from this Ace Hardware location (Doral) but the wrong size, and they did not accept the return or give any options or refunds. Take your business to somewhere else and avoid these people specially the store manager who apparently forgot he’s just an employee there.
Best regards.
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September 2024 by Roberto Onorato
The truth is that I leave this here so that the public knows that the service at the store on 58 and 107 Ave in Doral, the service is terrible, it is better to drive a little further and go to HOME DEPOT than the service, attention and additional has better products
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September 2024 by Bela
Tomas was incredible NICE and SUPER helpful at costumer service!! Tomas you deserve a RAICE!! Tomas was incredibly cool and SUPER helpful when it came to helping him!! Tomas you deserve a RAICE!!! Take care Tomas!!!! ?❤️
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August 2024 by Carlos Javier Velarde Leon
Your attention is incomparable
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August 2024 by Daisy Mercado
Bilingual staff and very helpful..
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August 2024 by George Younes
Worst customer service in my life, the man who "helps" to get what you need is terrible in his job, he gave me the wrong product and when i came to change it he was even mad. dont come here.
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August 2024 by Wendel Tavarez
Found what I was looking for with ease
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August 2024 by Daniela Rodriguez
Terrible customer service here. Rude lady in the front, told me to leave and get help from a different employee. when i went to a different employee, the employee snatched something aggressively out of my partner’s hands. Manager tried to help, but this is unbelievable. Will not be shopping here again.
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July 2024 by Alfred Dominguez
Very helpful pleasant staff.
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July 2024 by Marcelo Sanada
Stay away from this store. Expensive and staff need better customer service training.
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June 2024 by Ridel Mayor
The truth is that I think they have paid for the good reviews they have because there is no good customer service, it is the worst experience, they do not answer the questions, they have a very bad attitude, when I went to make the claim because I received a product in poor condition The manager Fernando got upset and with the worst attitude told me that he couldn't help me and that it wasn't his problem. I think they should have customer service training.
