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October 2025 by Andrew Hamilton
The dairy section is tidy.
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October 2025 by Ken Soler
The customer service you expect from a local hardware store. Hello good morning and how can i help ypu where the first things i heard when i opend the door
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September 2025 by Nicholas Gavallas
Nice but did not have what I needed
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July 2025 by Jim Jatz
Good customer service
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June 2025 by Daniel Rodriguez
Fix the leaks please, ty
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May 2025 by Juan Rodriguez
Terrible customer service – except for Carmen
I had a truly disappointing experience at this Ace store in Miami. Upon asking one of the employees — an older man with a very unpleasant attitude — if he spoke Spanish, his response was unnecessarily rude, especially considering the store was completely empty. Aren’t they supposed to be there to help?
Then came another employee, Roberto, who, clearly annoyed, threw down the broom he was using and attended to us in a disrespectful, arrogant manner. His tone and body language made it feel like we were bothering him just by asking for assistance.
It’s disheartening to see employees act like this in a store that should be doing its best to keep customers coming in.
The only positive note was Carmen, the cashier — polite, kind, and genuinely apologetic for the behavior of her colleagues. Her professionalism made the situation more bearable, and I truly appreciate her effort.
A store without customers should be a wake-up call. Sadly, with employees like these, it’s not surprising.
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May 2025 by Jose Goyo
I rarely leave reviews, but the experience I had at this location the past couple weeks was beyond unacceptable. The manager is the worst representation of what this store should stand for—rude, unhelpful, and completely indifferent to customer service, he is not a helpful at all (why is Ace: the helpful place then). It’s honestly disturbing how someone with such a careless and arrogant attitude is in a leadership role. He doesn’t solve customer question he leaves it to somebody else, the manager’s wears a hat and does not look to the person when saying something, his behavior made it downright revolting. It felt like we were bothering him by simply asking for basic assistance and the way he tells the staff is the customer job to ask for help, and the staff kindly reminded him he needs to offer help because he works in customer service, If this is how he runs a store, it reflects poorly on the entire brand and the ace team, Absolutely disgraceful person.
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December 2024 by Ludwig von Lignau
They are advertising prices online and not honoring them at the store. Meguiars cleaner wax is advertised at $9.99, yet in the store they refuse to honor the price and want $11.99 for it.
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December 2024 by Daniel gil gil
Manager and staff were unprofessional and rude I went in to simply get a house key copied and they refused to help this ace is not the place!
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December 2024 by Andrew Forthmuller
Rey helpful staff. Store very clean and organized.
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October 2024 by Jean P
Always had a bad experience with Ace Hardware service at Kendall very very very rude. However, Thomas in the Doral location assisted me to my needs and went above and beyond to help me find my product and did it while carrying a excellent attitude!
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September 2024 by Napoleon Pardo
Today in the afternoon an employee of our company was in the Eldoral store, buying a key that appeared on the website available for pick up. The ACE advisor (2:00 pm) was very rude and very uncooperative and pleasant. He traveled from Weston for the tool and it is not fair that they bring it in a bad condition.
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September 2024 by Maximilian Rodriguez
As it turns out this is the only Ace Hardware in Miami that does not accept returns. They tried explaining to me how ‘franchising’ works. How then do I have my item with a receipt from another Ace Hardware printed with their logo on it?! Unhelpful and full of themselves. Do not support a business with loopholes they use to try and stifle customers buying power. If I could leave zero or negative stars I would. Never coming back.
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September 2024 by Rene Diaz
I am a regular customer of your store, I have bought for years, and I have always been well served, but yesterday I bought a product that was defective, and today I went to return it, a tube of very poor quality glue, and the cashier called a Mr. Fernando Molesino, who told me that he would return the money, 7 dollars, but that it would be the last time, which I didn't like because he treated me badly and raised his voice, I am a businessman and I have many employees and a store employee has I have to respect the buyers, because this man treated me badly and disrespected me in front of several clients, this man, Fernando, causes losses to the company, they should remove him, I am a man of my word and what I say is true, very bad While passing by a rude and ill-mannered employee does not help the Ace Hardware firm.
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September 2024 by Ernesto Munoz
I bought a griddle from this Ace Hardware location (Doral) but the wrong size, and they did not accept the return or give any options or refunds. Take your business to somewhere else and avoid these people specially the store manager who apparently forgot he’s just an employee there.
Best regards.
