Purchased patio set. They sent the hardware for a different tabletop. Screws too long. I expect that as costly as this furniture is, that they could pack a box with the correct hardware or at least have a QC process to check that.
November 2021
Awful company with terrible customer service (tara) Received damaged products, missing products and terrible service, as well as a terrible shipping experience that Polywood just doesn't seem to want to bother themselves with. Buyer beware
October 2021
Purchased set of 4 chairs, 2 of which had obvious defects on the same part of the chairs. Sent 2 emails with pictures of defects 10 days ago, still have not heard back. I think there is an issue with the QC department.The 2 chairs without defects are beautiful and very sturdy. Will be happy to revise my review once issues... read full comment
