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February 2024 by Nana Ortiz
Last night i went to the ATM with my two kids. Thanks God i use the ATM with my apple pay because i park to get money to pay for gas when a black car park behind me and the guy run up to my car to rob me thanks God that i had the time to get the money and press gas and then they try to follow me but i had the chance to get lost with my kids i was scare for my life and also for my kids life( I WOULD NEVER EVER COME TO THIS BANK ) NEVER GO AT NIGHT TIME PLEASE DO NOT GO AT NIGHT TIME!!!
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January 2024 by Luciano Carbonari
Many thanks to Marcela and her entire team for the excellent service!
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November 2023 by Luis F.
Very efficient and welcoming attention from Jeimy Arriaga.The bank is less crowded early in the morning.
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September 2023 by Yulmauri Perez
I needed some advice and to update my information. I was surprised at how easy parking is. Can't complain at all about the attention either, Odel and his manager solved my info issues in no time. Would definitively recommend using BoA more frequently!
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September 2023 by Cruxkill
I had to update my details on Bank of America, and Odel and Marcela took my case, it was straightforward and they helped me with my further inquires, making my visit pleasant. I would definitively suggest my relatives and friends to use Bank of America in the future.
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September 2023 by Yuli
This must be the only time that i have visited a bank and i feel welcomed and valued … i cant express the positive vibe and energy of the staff in this bankThey do need more employees the bank was way too crowded and busy
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July 2023 by Montsito garraud
Very clean store but need some attention please...
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April 2023 by Jaime Salinas
I am glad I do not bank with Bank of America. Was depositing a check for a friend and it took me over 1 hour. They have 5 teller windows but only one teller and the business teller was very, very slow. Terrible customer service experience ?
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October 2022 by Claudine Rosie Vanginé
Really bad customer service . I have been calling 4 days straight and no one never answered the phone . Absolutely no one . It doesn’t matter the time . And they keep promoting they are the best ! No Miami shores is the worst ever . I am really disappointed
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July 2022 by Annyury lopez
Poor customer service.Only one bank teller, waited for 30 mins.
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June 2022 by Scott Maroon
Two of the ATMs not working..cannot dispense cash....has been like this for a week.
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April 2022 by Mirlande Borgella
The customer service is horrible. I came to do something, everyone is walking around nobody wants to help. I was the only one at the waiting area, I passed more than one hour until the decide to help. That the worst branch in the area.
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January 2022 by Alfonso D.
I need to arrange a meeting and make changes to my account but this is like mission impossible. They simply don't answer...well actually after finally getting an answer, they transferred me to the person who was supposed to help me but that person never answered. I have waisted 1 hour of my life, and my time without even started the process of what I need from them. Worst service ever!!!!!
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November 2021 by Alexandra R
Michelle was very kind, understanding of my situation, got me the information I needed on my account and helped me out promptly. Thank you Michelle!
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June 2021 by Dr. Todd Hardy
That George who served me was very rude, nasty, and unprofessional!
