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February 2022 by Gary B.
I was in town to potentially buy an item that I've had my eye in for months...Rather than carry cash I located this Wells Fargo as where I'd withdraw my (cash) payment...should the owner ( of the item) and me come to an agreement. Also, I'm not from this area or state but I am a 30 plus year Wells Fargo customer.First let me say, that I do appreciate their Covid precautions, all customers were required to wear masks and the staff made sure that everyone was distance from each other. What I didn't like was the intrusiveness of the door greeter. After the usual hello's, the greeter asked "how can we help you?" I needed to withdraw cash...the person in response said, "how much? Because you can use the ATM outside or drive through". No kidding !! Did she honestly think I would willingly get in line for $100? The amount of cash I wanted was beyond my daily ATM withdraw limit...I knew this, that's why i needed to go inside. That said, I'm the customer right ? It really should NOT matter how much money I was withdrawing...just that I wanted it from a teller. I wasn't the only one who was given the "you can use the ATM" line... the guy after me just walked in said " getting in line " and practically ignored her...must have been a regular, LOL and knew the drill. I was going to give this person a piece of my mind but all Wells Fargo locations in the area close at noon...didn't want to risk "offending" someone and being refused service. If this was my home bank, I'd talk to the manager about the greeters inappropriate line of questioning. Thankfully, I may never be back to the area...but if I am will go to another location...where bankers appreciate that I'm the customer. One final note, when I finally got to a teller, that person was friendly and made relatively quick work of my request.
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April 2021 by Carlos R.
The level of service at this branch has declined to "deplorable". Under one excuse or another, Wells Fargo has eliminated 80% of the staff. Today, a Monday, out of 19 available seats, only five were occupied. While customers waited or we encouraged to go to the 68th or the 186th branches.
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March 2021 by Stefanie B.
I have been banking here for years for both my businesses and I am sad to say I will change banks now. First off, they changed hours ash are now closing at 5. The female employees always have a horrible attitude with me and make up reasons why they cannot attend to me and let me deposit my money. It seems I am not valued as a customer here because of their personal feelings towards me
