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July 2024 by Ivan G
Always used 15 & Alton store, never problem, tried this store once, shipped several packages in once, receipt was missing one, big mistake to account on their professionalism, notice it on hwy, called asked if they can text or email the one they did not scan or scan but did not add to the receipt, TEXT I CAN UNDERSTAND WORKER DO NOT WANT USE HIS PERSONAL PHONE, EMAIL? THEY HAVE A SERVICE TO EMAIL THEM SHIPPING LABEL TO PRINT & CHARGE FOR IT, BUT TO FIX THEIR MISTAKE THEY WILL NOT? WELL I HAD TO DRIVE BACK TO GET IT, REPLAY There is no needs for me to email now, i wanted to get email of my shipping label then, SO I DID NOT HAD TO DRIVE BACK 5 MILES IN TRAFFIC FOR 30 MIN, but your employees did not care & i spoke to both, they keep saying come back even i told them I already cross the causeway & on hwy with traffic on rush hour. Here is photos where showing almost 30 min later got another receipt where showing tracking # for package
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June 2024 by Martha Victor
Today I visited the UPS store #6445, Alton Road. Needed to print from my email and JR employee 204204 - was a very helpful young man. When we walked in there was only us, but in 5 minutes the store got full. He kept his professionalism and finished my job and took care of the clients with calmness.
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May 2024 by Steven Schoberl
UPS store #6445 3921 Alton Rd
Not a real UPS - steer clear
Go to another UPS
They charged me air price and told me there was no ground price.
I called for a price adjustment and they told me they are not a real UPS and make their own policies….
Be Warned !!!
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March 2024 by Luis Hidalgo
Good attention
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February 2024 by Stephen Kelley
Convenient to have a UPS store in the neighborhood, but the pricing is just insane. $25 for passport pics, insane prices for tape. Again, convenient to drop off a return, nice workers, but crazy prices.
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December 2023 by Carodelriooo
Crazy 17.66 usd for one box ? that’s is incredible
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December 2023 by Gene Lerner
Okay so how does a place exist where they can invent their own rules? Accepting Amazon packages used to be easy and my issue wasn’t solved the manager Melissa just argues till she’s right. Not customer service oriented at all.
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December 2023 by Carmen Rodriguez
Excellent customer service! Thank you to the brown haired guy who processed my urgent shipment in the last minutes before closing :) he was helping other people too, multitasking with a smile ?
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December 2023 by Jen
I used to come here often but one of the friendliest staff was fired by the owner. Place as really gone down hill.
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October 2023 by S Otero
Worst customer service I have ever received from a UPS store. The store assistant working here does not know how to use the printer or how troubleshoot it for the matter. I completely understand being an older employee and perhaps not being up to date with using email and the latest printers. The store employee needs better training on use of email and office equipment. You must understand that your customers are coming to this store to hopefully not waste their time. When trying to help the older woman working here to troubleshoot her issues in the store with a friendly suggestion to refresh the webpage and restart her printer she immediately became offended. She responded by stating, "I don't have to do what you tell me to do. I have been here for 10 years and I know what I'm doing." She then stated that "she was working alone' and made it seem like it was a nuisance to help me as a customer and that she was unable to proceed. An employee whom really cares about helping would have made more of an effort to try an assist. She unfortunately is too prideful to even call for help from a store manager. It is truly disappointing.
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October 2023 by Christopher Stubbs
Friendly and exceptionally speedy service. Thank you.
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September 2023 by karen kafin
Competent and friendly staff.
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August 2023 by Ivette B
Long wait.... They need more personnel
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August 2023 by Cristina
FANTASTIC. YOU GO IN YOU GO OUT IN MINUTES. ISAAC WAS PHENOMENAL. I HIGHLY RECOMMEND THIS STORE.
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August 2023 by Patricia Walker
Staff member Dora was fantastic. Her happy attitude was contagious and the line of people she made happy during a busy period. Dora waa fabulous and I will go to this location again because of Dora.
