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January 2024 by Damian R
Excellent service, quick execution, splendid communication. Simply the best!
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December 2023 by Jonathan Effgen
Need to have a scan qr return only line. Would make the place 10x more efficient.
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December 2023 by Vanessa
This is BY FAR the best UPS in Miami Dade. Very friendly, helpful, not trying to take money out of their customers like other ups stores. Best customer service !
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November 2023 by MandyP
The guys there are so helpful and nice. I really like being able to have a physical address as opposed to a po box at the post office. I don't have restrictions on what can be delivered and can check my box whenever I want to and I get email when a package arrives. I love it! Plus sending packages is a breeze.
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October 2023 by Tania Jeken
Asked for help this morning to find a package - was advised by the gentleman that the package is at Hialeah UPS warehouse- we asked to confirm that its there before we go and collect it which he confirmed by calling. Travelled all the way from south beach to Hialeah to be told by the rude supervisor that the package is not there! The package will be delivered to miami south beach. Being shunted around by ups employees and not given the correct information is shocking!
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October 2023 by Oscar (oreycpa)
UPS tried to deliver a package unsuccessfully. Therefore, it was dropped at the UPS store on Alton Rd for me to pick up. I went to the store but there was an issue with the label and the associate could not verify my identity and signature was required. However, the manager, Raul, went above and beyond to help me and figured out a way to solve the issue. He provide me with excellent customer service. Raul is the type of manager any store would be lucky to have !!! THANK YOU
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October 2023 by Tyrone
If I could leave zero stars I would! Show up 2 minutes before closing and the door is already locked ! Not to mention, I called before I got there. One of the staff members kept his head down as if I wasn’t there and the other one shooed me away!
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September 2023 by Christopher Vehovec
The employees at ups are quick and care about their job and providing a good service to the residents of Miami Beach.
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September 2023 by William Elliott
Just go to FedEx a block away. This place isn't even open on Sundays! And they wouldn't ship on my company's account. They said something like "we're franchised we don't take UPS shipping accounts." Or something like that. Long story short they can't ship my packages on my employer's UPS account, so obviously I started taking all my shipments to FedEx where they DO actually want my business.
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July 2023 by Murat A.
Slow like DMW Everyday and every time. They can be more faster then this already. Otherwise they doing good job.
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June 2023 by Alan A.
This place is trash. They legit billed me for $2.50 because they needed to use a computer to print something I emailed to them. Don't go here it's a massive rip off they charged my extra just to charge me. Huge rip off
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June 2023 by Ferd Cuco
There was a line about 5 persons long when i got there. And it moved at what I believe to be a pretty fast pace judging on the fact that I was already up at the counter in less than 10 minutes. I would not refer to the staff as friendly, they seem more serious however are incredibly helpful and they do their stuff quite well.
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May 2023 by Loren Gwen
These guys are incredibly lazy. Don’t want to work. Always a line of 5 minutes or more just to drop a prepaid Amazon return package. Fire half of them replace them with machines
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December 2022 by lola danlos
I use the services regularly and this is an excellent UPS location: the staff is welcoming, professional and reactive. It was the case again today, when I received really great service from Adrián.
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December 2022 by Lseg luv
The manager is an angel. I had to send a package to Europe and he was honest telling me what were my best options cost wise. On top of it I have watched and listened, he was super helpful to the entire store. You could tell his team was a happy one as well. Refreshing in this world. ?. This store won my business !
