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August 2024 by Mary Alejo
Last night I shipped two packages! The lady who was helping me, I showed her a screenshot from my iPhone two different boxes scan code, when she was scanning, the second one she told me she already scanned it so I said OK here I'm gonna log into my account and Amazon and I'm I can show you they are two different scan code and they are going to two different address! Would not hear me so I ended up going back to the store this morning and explain to them that the two boxes one of them is labeled. And the guy told me this morning that I showed her wrong scan code if he would've listen what I was saying is that I even logged into my account and show her exactly the items that was being returned! She won't even look at them. She said she already scanned it. How do you deal with customer service like this when they're not paying attention what they're scanning! Very upsetting.
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August 2024 by Esther ACh
Terrible service, several times I have returned products here and they are left in the air as if they never received the product and I lose the money, they should sue them or at least change the staff, they do a terrible job. I always meet the same guy when I go again if he's there I don't even go in because unfortunately he's the only one nearby. If it were not to another
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July 2024 by Lehi Briggs
I called to see about a package that got mislabeled with a tracking number. The lady was having issues hearing me, and when she couldn't hear me after about 10 seconds, she hung up. I called back several times and was still very nice as these things. but any chance she got where I was even slow to answer, she would hang up. I was only a block away at the time, so I walked in the store, I was still super nice, and immediately, when I started explaining the situation, she cut me off. She said, "That ain't me can't help you" and went back to watching a TV on her iPad.
For reference I was trying to track a package that was mislabeled and was trying to figure out where it might end up or if they were actually going to try delivering it to the address that doesn't accept UPS packages, but I left with no info or help
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July 2024 by Barbie Wynn
The staff is always kind and supportive
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July 2024 by Carlos Pardo
I recently visited The UPS Store and my experience was nothing short of exceptional. As someone who frequently requires shipping and printing services, I’ve come to appreciate efficiency and quality customer service, and this particular UPS Store delivered on both fronts.
From the moment I walked in, I was greeted warmly by the staff. The team at this location is incredibly professional and courteous. They were quick to assist me with my shipping needs, providing clear instructions and ensuring that my package was properly packed and labeled. One of the staff members, Maria, went out of her way to help me understand the different shipping options available, which made it easier for me to choose the best option for my needs. Her knowledge and friendly demeanor made the entire process smooth and stress-free.
The store was well-organized, and even though there were several customers, the line moved quickly. I noticed that the staff worked efficiently, managing multiple tasks seamlessly. They have an excellent system in place that minimizes wait times and ensures that everyone is attended to promptly. This efficiency is particularly valuable for someone like me who often has tight schedules.
In addition to shipping services, I also used their printing services. The quality of the prints was top-notch, and the staff was very helpful in making sure my documents were formatted correctly. The store is well-equipped with everything you might need, from packing supplies to office products, making it a one-stop shop for various business and personal needs.
The location of this UPS Store is highly convenient, especially for residents and businesses in the Miami Beach area. Parking was readily available, which can sometimes be a challenge in this busy part of town. The store’s hours are also accommodating, making it easy to stop by even with a hectic schedule.
Overall, my experience at The UPS Store on Alton Road was outstanding. The combination of excellent customer service, efficiency, and a wide range of services makes this location a standout. Whether you need to ship a package, print important documents, or buy office supplies, you can expect a high level of service and convenience here. I highly recommend this store to anyone in the Miami Beach area looking for reliable and professional UPS services.
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June 2024 by Paula Moreno
Every time I come here the guys are super fast and helpful , thanks William for your excellent service!
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June 2024 by Zandrea Penn
These guys are great. They work really hard every day and have to deal with a lot.
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May 2024 by Te Kore Group LLC
Great customer service, efficient, fast and great price. RAUL did a fantastic very professional
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May 2024 by CJ Dobbs
I don’t need your sarcasm, just do your job.
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January 2024 by Damian R
Excellent service, quick execution, splendid communication. Simply the best!
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December 2023 by J. Effgen
Need to have a scan qr return only line. Would make the place 10x more efficient.
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December 2023 by Jonathan Effgen
Need to have a scan qr return only line. Would make the place 10x more efficient.
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December 2023 by Vanessa
This is BY FAR the best UPS in Miami Dade. Very friendly, helpful, not trying to take money out of their customers like other ups stores. Best customer service !
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November 2023 by MandyP
The guys there are so helpful and nice. I really like being able to have a physical address as opposed to a po box at the post office. I don't have restrictions on what can be delivered and can check my box whenever I want to and I get email when a package arrives. I love it! Plus sending packages is a breeze.
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October 2023 by Tania Jeken
Asked for help this morning to find a package - was advised by the gentleman that the package is at Hialeah UPS warehouse- we asked to confirm that its there before we go and collect it which he confirmed by calling. Travelled all the way from south beach to Hialeah to be told by the rude supervisor that the package is not there! The package will be delivered to miami south beach. Being shunted around by ups employees and not given the correct information is shocking!
